Our monthly bulletin provides a summary of activities & accomplishments for the department of Information Technology Services

 User Services

• Continued monitoring and consultation with Library on meeting student needs for hotspots and loaner laptops.  ITS helped secure another set of 40 hotspots for distribution by the Library.
• Continued on-site presence to address urgent technology needs and hardware installations.
• Presented ITS as part of the New Employee Orientation event hosted by Campus Human Resources.
• Resolved several long-standing door access issues with Facilities Services.
• Prepared new instructor computers for classrooms.
• Facilitated several high priority security efforts related to POP/IMAP service, Malware Bytes testing, software updates, etc.
• Preparing MSFT purchases which included vendor visits and technology comparisons, gathering quotes and requirements.
• Produced several communications promoting new wifi service at the CI Boating Center.
• Made new Windows Feature Updates available through SCCM scheduled tasks and user run updates
• Performed Pharos printer preventative maintenance on student accessible printers as requested by the campus committee on logistics.

Application Services

• Development, Testing, Quality Assurance, and Move to Production completed or scheduled during January 2021:
• Web Directory enhancements for Auxiliaries – Principle Development and QA
• PSAR Automation Enhancements – Principle Development
• CalState S4 Interface Update Rolling Term Enhancement – Principle Development
• Engage / CI Sync Corrections - Principle Development and QA
• Student Records Data Mart MP14 Retrofit – MTP
• Admission Application Rollover MP14 Retrofit - MTP
• Transition of Web Applications from Freevo to .Net Core - Principle Development Continues
• Santa Rosa Island Web Application – Principle Development Continues
• Creation of 2021 Career & Internship Fair Web Application - Principle Development & MTP

• Work Continues on mandated CHRS Recruiting Project
• Database Scripts for the following areas were developed and deployed during January 2021:
• Student Records (2) – CR / NC Grades, Degree Audit Mapping fix for MP14
• Admissions (5) – Checklist Due Date, Basis of Admission for 2212 & 2218
• The Following Maintenance was performed:
• Maintenance Pack 14.00 was installed in CI Records and CI Personnel
• The Following Data Warehouse and Institutional Reporting Activity took place during January 2021:
• CFS Data Warehouse Integration with OneCI Data Warehouse Continues
• Data warehouse operational work for BFA, Student Affairs, Advancement and Academic Affairs
• Tableau Server Upgrade Project Continues – Communication and Testing
• Application Services continued supporting the following operations and projects:
• 2020 OSHA Report Produced
• Transact Support for UAS
• CFS 1099  Coordination for BFA
• Student Financials 1098T Coordination
• CSU CMS - AWS Hybrid Cloud Project
• Identity and Access Management Support
• CFS Related Support of BFA Operations

Infrastructure

• Installed cabling and outdoor WiFi access points at Channel Islands Boating Center for the premier implementation of CI Parking Lot WiFi.  
• Prep work for implementation of CI Parking Lot WiFi at Sage Hall
• Project Management/Supervision of Contractor for Chancellor’s Office CNI WiFi refresh program that is replacing aging WiFi access points inside of Bell Tower, Aliso Hall and Madera Hall
• Attended online Fall Protection Training
• Security issues remediation:  disabled insecure rc4 Kerberos protocols on active directory to combat Kerberoasting attacks
• Security issues remediation:  disabled imap/pop2 authentication in csuci.edu mailboxes as an extra security measure
• Started migration G Drive/Google Drive to SharePoint migration for CAPS
• Enabled single sign-on for PMWeb, Shared Web Services Infrastructure, and CNI Refresh portal (Chancellor’s Office applications)
• Enforced MFA for O365 browser authentications
• Upgraded our data integrations server to the latest release and updated all packages running on the server

Information Security

• Revised SAQ’s were sent to CO Audit to close out CI’s outstanding Information Security Audit items
• Information Security met with Secureworks to put together a SOW for Information Security assessment review
• The new Adobe sign VPN Access Request Form has been fully implemented and is available for use.  Request for update of web documentation has been made and a communication via EchoTech and the Information Technology blog are scheduled to be sent out 2/1/2021.
• Information Security began working with CI’s PMO on capacity planning
• CI was added as a Data Privacy Day 2021 Champion. https://staysafeonline.org/data-privacy-day/all-champions/  Data Privacy Day aims to inspire dialogue, and empower individuals and companies to take action on how their personal information is being used, collected or shared in our digital society.
• January 12, 2021 - An article on Data Privacy Day was posted on the CI News Center / https://www.csuci.edu/news/releases/data-privacy-day-2021.htm
• Working with Jamf consultants Information Security staff were able to optimize our CI’s Jamf environment to support remote Mac computers. This includes over 15 changes or recommendations. This has led to a more stable and faster Jamf system, which will benefit our campus Mac users.
• Mac OS Big Sur (Mac 11.1) was released to campus users and was available to all via software updates on January 1, 2021.
• January 6, 2021 - Apple loaned CI a M1 - MacBook Air for 2 weeks for testing. The testing revealed campus software will work with some modifications, but our Jamf needs changes to support the new ARM architecture.
• We held several meetings with the CO and Dell Secureworks regarding securing CI against malicious threat actors.
• Kenna Security POC was completed and is ready for use by the Infrastructure group
• Use of LastPass was approved for ITS staff and the quote for was submitted for approval
• January 14, 2021 – Information Security met with internal stakeholders to improve on the IT procurement process
• January 22, 2021 - Info Sec and CI PD did a B.E.C. (Business Email Compromise) presentation to HRE’s Res Ed Student Assistant about scams targeting students in the dorms
• Carlos Miranda assisted BFA with the new Internal Auditor candidate interviews
• The new image for Windows (20H2) is now completed and being used by USG. The lab image for Windows (20H2) is in the final stages before being released to USG.
• Continued with scheduled internal quarterly and monthly internal assessments for:
• CI Records, CI Personnel, and CI Financials
• Unisys Data Center
• PeopleSoft Oracle Accounts
• Segregation of Duties

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 User Services

• Provided technical support for EU Winter Session courses, including Tier 1 response on holiday or vacation days
• Implemented loaner equipment check-out database, and completed distribution of hotspots for faculty and staff (new hotspots may still be ordered through ITS)
  
• Tested improved KVM switch for Sierra Hall computer science networking lab
  
• Setup new virtual lab environment for GIS/ESRM Professor Patsch with assistance on VPN access from Infrastructure
  
• Prepared and delivered urgently needed computing equipment for new Provost
  
• Updated and re-homed some temporary loaner laptops to their appropriate classroom 
  
• Routinized specific LabStats and Auxiliary charge-back reports for the CIO
• Promoted Digital Citizenship efforts related to security vulnerabilities with certain email delivery methods, Windows feature updates, web browsers, and Adobe Flash
  

Infrastructure

• Preparation for several infrastructure projects to commence in January:  CNI WiFi refresh in Bell Tower, Aliso Hall and Madera Hall; Sage Hall and CIBC Outdoor WiFi projects
• MC’ing of BFA Divisional Meeting
• Work on findings from Network security audit
• Inventorying of low-cost capital assets in preparation for CNI WiFi refresh
• Assisted with install of second tier of networking equipment for Police PSAP Cal-OES NextGen 911 project
• Upgraded OmniVista network tool software
• Upgraded APC StruxureWare software for UPS Monitoring
• Setup phone extension for new Provost
• Upgraded myCI infrastructure to the latest version
• Migrated ASI and Library departments from Dropbox to OneDrive
• Integrated our Active Directory and SSO with our Asset Panda management system

Information Security

Month long projects

• Finishing the new image for Windows (20H2)
• Seven software vulnerabilities were patched from Advisories from MS-ISAC deemed critical.
• Mac OS Big Sur (11) was tested and will be available for campus download on 1 Jan. 2021

Individual items

• Info Sec met with the CO’s Auditor G. Dove about the outstanding items from this year’s audit. 1 Dec. 2020
• Started a P.O.C. with Kenna Security 10 Dec. 2020
• C. Miranda completed the 1st Cohort of the Lead CI Program that Dr. Beck started, and she selected less than Ten Faculty and Staff Administrators for the program. 14 Dec. 2020
• C. Miranda was asked to be part of the Internal Auditor search committee. 21 Dec. 2020
• C. Miranda attended two meetings with Qualys and Palo Alto regarding the SolarWinds breach. 22 Dec. 2020 and 24 Dec. 2020
  

Project Management 

• Adobe Sign: Continue to complete the requests. Working on finishing request for Application Services and Auxiliary unit with their property forms. Working on Registrar and HR requisition forms.
• IT governance – January meetings are being scheduled. Voting from the previous sub-committee meetings will be presented in the executive committee will be held in the coming weeks.
• Meeting ITS leadership team and project managers to review project requests, active projects, and projects on hold to discuss the direction and next steps.
• Ticketing Systems improvement initiative with the TeamDynamix team – CI team will be going through implementation readiness training offered by the TeamDynamix team.
• Completed migration for the Division of Student Affairs and the Library. PMO offered two hands-on training sessions and one webinar to all the users who participated in migration.
• Raiser Edge Integrations project has been initiated and the kick-off meeting will be held in January.
• Planning and reaching out to procurement stakeholders to provide procurement training and workshops in January/February, 2021.
• Closed 10 procurement requests.

Web Services

• Continuing to work with DSA on the migration of http://theisland.csuci.edu content to a new content management infrastructure
• 7 tickets have been resolved
• Working with Modo Labs to launch Elevate program to revamp CSUCI mobile app
• Continuing to work on fixing pdf files and broken links to be accessibility compliant

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Below please find a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

• Communicated the need for attention to Windows Feature Updates  and worked with users to perform updates for computers on the CI network.
• Performed additional work with Academic Lab Technicians and Phil Hampton to improve collaborative support for wet labs and instructor workstations.
• Completed installations of 50 new computers in Sierra Hall 1131 and 1432.
•  Created a new workflow to address 3rd party patch requests.
• Provided a list of commonly used campus software, now sortable and with additional detail, including the list of unsupported operating systems.
• Requested and received proposals and quotes for additional HyFlex rooms.
• Worked with users and vendor to resolve Troy check printing issues.
• Resolved 184 work orders.

Application Services

• Development, Testing, Quality Assurance, and Move to Production completed or scheduled during November 2020:
• Appsian ERP Firewall – Move to Production
• Engage Interface - Move to Production
• AIMs Retrofits – Move to Production
• EAB Enhancements – Unit Testing of Note Uploads, Principal Development of Phone Number Additions 
• Transition of Web Applications from Freevo to .Net Core - Principle Development Continues
• Santa Rosa Island Web Application – Principle Development Continues
• Work Continues on mandated CHRS Recruiting Project
• The Following Maintenance was performed:
• Non-Baseline Posting Veteran Benefits Modification was migrated to CI Records Test
• Maintenance Pack 13.00 installed in CI Records and CI Personnel 
• Maintenance Pack 13.01 were installed in CI Records
• Maintenance Pack 13.02 were installed in CI Records Test
• The Following Data Warehouse and Institutional Reporting Activity took place during November 2020:
• CFS Data Warehouse Integration with OneCI Data Warehouse Continues
• Data warehouse operational work for BFA, Student Affairs, Advancement and Academic Affairs 
• Application Services continued supporting the following operations and projects:
• CFS MP4.0 Move to Production Coordination for BFA 
• CFS 1099  Coordination for BFA
• CSU CMS - AWS Hybrid Cloud Project 
• Student Financials Fee Configuration
• Identity and Access Management Support
• CFS Related Support of BFA Operations 

Infrastructure

• Installed data cables from Sage Hall to Sage Parking lot light poles for Parking Lot WiFi project
• Worked with campus electricians activating a number of Shark Meters on the network
• Worked with Digital Energy engineer configuring several Shark Meters for the network
• Oversaw contractor installing first half of NextGen 911 equipment in rack at Data Center
• Research for Parking Lot WiFi installations
• Work on challenging security camera cabling issue
• Setup preventative measures against Kerberoasting attacks
• Patched and enabled blocking against Zero logon attacks.
• Upgrade Microsoft licenses for high risk users for increased protection and security and more features with Microsoft 365. 
• Shibboleth Upgrade from 3.4.3 -> 4.0.1
• OneDrive Migration for Student Affairs and Library departments 

Information Security

• Renewal of Malwarebytes ($7800) was negotiated for a yearly savings of $10k
• Worked with the Infrastructure Team and the CO’s to resolve a Kerberoasting vulnerability
• For November we updated eight, 3rd party software updates to our Mac clients
• Continued work with ITS colleagues on various cross-department projects related to remote device patch management
• Started working on the Win Desktop image for both labs and clients (Win H2)
• Started working on an image for Mac OS Big Sur and updates to the current OS Catalina
• Requested a (M1 chip) laptop from Apple to test compatibility and security. This device will be at no cost for CI.
• All staff have started taking Power BI training
• News Center article 23 Nov. / Tips for safe online holiday shopping

Project Management

• Adobe Sign: Completed four templates and thirteen are in process. There were 1132 agreements sent, 934 completed, 69 in process, and 129 rejected. 
• Completed and closed online photo submission project. ( MyPhoto product)
• Completed the first round of IT governance sub-committee meetings. Presented both CARES funding requests and project requests. 
• Meeting ITS leadership team and project managers to review project requests, active projects, and projects on hold to discuss the direction and next steps
• Relaunched Ticketing Systems improvement initiative with TDx team. The next meeting will be held during the second week of December 2020.
• Dropbox to OneDrive migration project is in progress. Planning and training preparation are completed for migration for the Division of Student Affairs and the Library. 
• Completed IT project portfolio review meetings with Division Project Coordinators for 3 divisions
• Resolved 25 IT procurement requests
• Delivered training sessions on Teams, Power BI, Microsoft 365 in partnership with Professional Development Team and Microsoft team
• Santa Barbara Space Lease project is in progress

Web Services

• Continuing to work with DSA on the migration of http://theisland.csuci.edu content to a new content management infrastructure. Presented Trumba event calendar and will be integrating Trumba on the website.
• ATI report was completed and submitted, both for CO and President’s report
• 26 tickets have been resolved
• Continued research and work on Intranet feasibility study
• Working with Modo Labs to launch Elevate program to revamp CSUCI mobile app 

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Below please find a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

* Between May and October several User Services employees were reassigned work in other areas of IT to bolster efforts in Security and Project Management.  Current staff members covering User Services tasks and daily operations for the campus are:
    * Dawn Canfield
    * Alfredo Duenas
    * Omar Hernandez
    * Hai Le
    * Chris Murphy
    * Bill Ochs
    * Indy Valencia 

* Coordinated “best practices” demo of Service Now with UCLA.  16 CSUCI IT members attended.
* Presented ITS as part of the New Employee Orientation event hosted by HR
* Submitted the ATI Procurement Report
* Contributed to the Academic Lab Techs group meeting led by Phil Hampton
* Created new analysis reports for Extended University charge-back and promoted mechanism for recording labor charges for EU tickets
* Completed 219 work orders 

 

Application Services

* Development, Testing, Quality Assurance, and Move to Production completed or scheduled during October 2020:
* PMB Interface  - Retrofit Move to Production
* Canvas Interface – Retrofit Move to Production
* Appsain ERP Firewall – User Acceptance Testing and Quality Assurance
* EAB Enhancements – Unit Testing of Image and Note Uploads, Principal Development of Phone Number Additions 
* Transition of Web Applications from Freevo to .Net Core - Principle Development Continues
* Santa Rosa Island Web Application – Principle Development Continues
* Database Scripts for the following areas were developed and deployed during October 2020:
* Student Records (1) – Term Table
* Admissions (5) – Checklist Due Date, Basis of Admission, California Schools
* Mandated CI Records and CI Personnel PeopleTools 8.57 Upgrades Completed.
* Work Began on mandated CHRS Recruiting Project
* The Following Maintenance was performed:
* Non-Baseline Posting Veteran Benefits Modification was migrated to CI Records Test
* Non-Baseline Posting Multi-Factor Admissions Score (MFAS) was migrated to CI Records Test
* CHRS Recruiting PageUP Interfaces were installed in CI Personnel Test
* Maintenance Pack 13.00 installed in CI Records and CI Personnel Test
* Maintenance Pack 13.01 were installed in CI Records Test
* The Following Data Warehouse and Institutional Reporting Activity took place during October 2020:
* CFS Data Warehouse Integration with OneCI Data Warehouse Continues
* Data warehouse operational work for BFA, Student Affairs, Advancement and Academic Affairs 
* Application Services continued supporting the following operations and projects:
* CFS MP4.0 and AP Check Printer Template Coordination for BFA 
* CSU CMS - AWS Hybrid Cloud Project 
* Student Financials Fee Configuration
* Identity and Access Management Support
* CFS Related Support of BFA Operations 

 

Infrastructure

* Assisted with troubleshooting/diagnosis on campus fire alarm system
* Preparation for release of new version of Global Protect VPN client
* Upgraded software on campus firewallS
* Ongoing work on campus EPE (Emergency Preparedness Enhancements) [formerly SAFE] project – camera installs and prep
* Work with CAPS director on phone services and reporting
* Ongoing work on campus wifi refresh and potential parking lot wifi project
* Infrastructure prep and consultation on Police Dept. NextGen 911 upgrade
* Connected Dropbox and Gsuite to Microsoft’s CASB suite for cloud app security. This allows us to see malware that could be found on the platforms as well as other things like failed authentications and impossible travel. 
* Received our Student A3 licenses from SHI / Microsoft. Have only been manually assigning them to students who need access to certain O365 features.
* Ongoing transition of duties for retiring member 

 

Information Security

* In support of National Cybersecurity Awareness Month, Carlos Miranda coordinated and moderated the Professional Development webinar – “Smart Home - Do you have any of the following smart devices? Cameras, doorbells, smoke detectors, and other internet-enabled devices?” 
* Information Security created a webpage for National Cybersecurity Awareness Month / https://www.csuci.edu/its/security/cybersecurity-awareness.htm
* Met with various Anti-Virus vendors for replacement of Malwarebytes (Carbon Black, Sophos, Bitdefender, ESET)
* All 8 of the 9 Information Security Audit observations have been submitted and recommended for acceptance by CO Audit.  
* Continued work with ITS colleagues on various cross-department projects related to remote device patch management.
* Continued Monthly/Quarterly internal auditing 


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I'm pleased to share the ITS monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month. Stay healthy and safe everyone!

User Services

• In support of virtual instruction, we have received digital recording equipment for testing by faculty.  Any faculty member may borrow a “kit” that includes a camera, tripod, mic and lights.  Please contact Dawn Canfield for more information.
• In support of virtual learning, we are working with the library to build up an inventory of loaner laptops for students. We are training staff now on how to prepare these computers.  The library will announce this increased inventory of loaners by mid-August.
• To address the need for recording or streaming video in classrooms we have reached out to vendor partners for quotes or RFPs for the purchase and installation of appropriate equipment.
• In order to continuously improve abilities for remote technical support we have reevaluated TeamViewer and Dameware remote support tools and included more staff in demonstrations and training on the tools.
• In partnership with our Professional Development department we have offered additional OneDrive training sessions and created custom training materials and resources for them.
• We are evaluating and testing patch management software solutions to help keep software installations current and compliant.

Application Services

• Development, Testing, Quality Assurance, and Move to Production completed or scheduled during June 2020:
• IVO Completion Interface – Principle Development Completed, End-to-End Testing Started
• Engage Interface – Principle Development Continues
• Parchment Upgrade  - Principle Development Completed, End-to-End Testing Started
• EAB Implementation Support – CO Unit Logic Error Principle Development Started
• Transition of Web Applications from Freevo to .Net Core - Principle Development
• Santa Rosa Island Web Application – Requirements Analysis
• Database Scripts for the following areas were developed and deployed during June 2020:
• Student Financials – Re-apply payment contracts
• Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
• The Follow Maintenance was performed:
• Maintenance pack MP 11.03 was migrated to CI Records
• Maintenance pack MP 12 was migrated to CI Records and CI Personnel Testing
• Maintenance pack MP 12.01 was migrated to CI Records Testing
• The Following Data Warehouse and Institutional Reporting Activity took place during June 2020
• COVID19 Commencement Survey Analysis Complete
• Data Warehouse On Premise Migration Testing
• Data warehouse operational work for BFA, Student Affairs and Academic Affairs
• Power BI Data Reporting Proof of Concepts Continue
• Application Services continued supporting the following operations and projects:
• Year End Support for BFA
• AWS Hybrid Cloud Project
• CARES Refunding Process
• Retention Policy Manager Logic Updates
• Student Financials Fee Configuration
• Identity and Access Management Support
• CFS Related Support of BFA Operations
• Data Warehouse Operations

Infrastructure

• Installed new phone system hardware:  2 Cisco servers, 2 Cisco voice routers, 2 Cisco analog voice gateways
• Configuration of new phone system hardware to match existing setups
• Migrated off old Cisco VoIP phone system to the new hardware with much newer version of the Call Manager Software
• Tested all migrated phone system components
• Installed and did basic configuration on new network border firewall devices
• Ongoing management of campus SAFE project
• Provide support to staff, faculty and employees for access to CI resources and applications
• Involved with other staff in identifying and commencing search for photo submission application – MyPhoto
• Worked with Advising\Tutoring Centers to update student and course information for import to their department application for summer session

Information Security

• Continued work on refining scanning process for servers and workstation using Qualys
• Information Security held training with Police for incoming students this as part of online orientation
• Audit observation remediation continues
• Continued with scheduled internal quarterly and monthly internal assessments for:
• CI Records, CI Personnel, and CI Financials
• Unisys Data Center
• PeopleSoft Oracle Accounts
• Segregation of Duties
• Monthly CSU ISAC and ISAC EC meetings
• Resolved 52 work orders

Project Management

• Adobe Sign: Successfully completed deactivation of CSUCI DocuSign account. Worked on electronic signature authorization approval and review by stakeholders in Business & Financial Affairs. Led Adobe Sign Collaborative working group meeting, and Adobe Sign Office hours session.
• Completed final report for CSU multi-campus business process automation at scale innovation grant project. More information is available in the CalStateTech Slack channel: https://calstatetech.slack.com/archives/CPNBH816V
• Closed AWS innovation grant project with Environmental Science and Resource Management (ESRM)
• Restarting online photo submission project: worked on product evaluation and completed reference interviews for MyPhoto product
• Completed IT project portfolio review meetings with Division Project Coordinators for 3 divisions
• Completed testing of TeamDynamix ticket cleanup/reassignment scripts with ITS Infrastructure. 207 tickets were updated in 30 minutes.
• Work continues in support of Early Childhood Education center proposal, Dropbox to OneDrive migration, Rocket Trubiquity document management system upgrade
• Resolved 37 IT procurement requests

Web Services

• Launched new site for Chicana/o Latina/o Faculty and Staff Association (ChiLFASA) https://www.csuci.edu/chilfasa/index.htm
• Led Digital Communication Collaborative (DCC) kickoff meeting on 6/25 and deployed survey to DCC members. Created Microsoft Teams space for collaborative members: https://teams.microsoft.com/l/team/19%3af36181db79424eef8c028bd9f7bb4ede%40thread.tacv2/conversations?groupId=c2477817-4a85-4945-b1d5-4384b8f1d3d1&tenantId=e30f5bdb-7f18-435b-8436-9d84aa7b96dd
• Continued research and work on Sharepoint document sharing process to support intranet needs.
• Continuing to work with DSA on migration of http://theisland.csuci.edu content to new content management infrastructure and resolution of known issues.
• Researching Modo Labs WorkReady solution
• Completed 56 service requests

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I'm pleased to share our bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services during May 2020.

User Services

• Three staff members were reassigned from User Services to Security and student assistants have been reduced from 6 to 2.  Helped onboard, train, and transfer a student assistant to the Application Services team.
• In collaboration with the Library, a hotspot loaner program has been developed and the Library will announce its readiness to manage it soon
• Additional forms have been created in Adobe Sign
• Additional software has been added to the CIVL Virtual Lab for summer session and in preparation for the Fall term
• Supported users in migrating their data from Dropbox to OneDrive
• Encouraged and assisted with Zoom updates for users, which will allow them to take advantage of enhanced security features.  Also encouraged and facilitated Windows OS updates.
• Continued to provide or exchange loaner laptops for faculty and staff as needed
• Provided user training or orientation for OneDrive and Teams
• Participated in ongoing security audit analysis and related process improvement
• Participated in reviews of necessary patch management software
• Upgraded AV in several classrooms
• Worked with facilities to prepare Trinity Hall storage area for use
• Assisted executives with orientation and use of the CSU’s secure data transfer tool
• Assisted Auxiliary Services with a review of shared MFPs
• Contributed to the BFA newsletter, The Companion
• Provided technical support for the President’s Staff Forum

Application Services

• Development, Testing, Quality Assurance, and Move to Production completed or scheduled during April 2020:

• Duo Interface for Direct Deposit – Move to Production in CI Records
• Security Navigation Generation - Move to Production in CI Records
• IVO Completion Interface – Principle Development
• Engage Interface – Principle Development
• Parchment Upgrade  - Principle Development
• EAB Implementation Support – CO Unit Logic Error Analysis

• Database Scripts for the following areas were developed and deployed during January 2019:

• Admissions – Academic Plans Codes
• Student Records – Student Groups Cleanup
• Student Financials – StarRez Interface Staging Cleanup
• Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
• The Follow Maintenance was performed:
• Maintenance pack MP 11.03 was migrated to CI Records Testing
• The Following Data Warehouse and Institutional Reporting Activity took place during April 2020

• COVID19 Commencement Survey Analysis Began

• Admit Hub ChatBot Data Integration into Data Warehouse
• Data warehouse operational work for Student Affairs and Academic Affairs
• Sunset of SAAS Analytics Platform
• Power BI Data Reporting Proof of Concepts Began
• Application Services continued supporting the following operations and projects:
• Perceptive Content Retention Policy Manager Vendor Information Sessions

• CARES Refunding Process
• Student Financials Fee Configuration
• Identity and Access Management Support
• CFS Related Support of BFA Operations
• Data Warehouse Operations
• APDB Data Issue Research

Infrastructure

• Installed new phone system hardware:  2 Cisco servers, 2 Cisco voice routers, 2 Cisco analog voice gateways
• Configuration of new phone system hardware to match existing setups
• Migrated off of old Cisco VoIP phone system to the new hardware with much newer version of the Call Manager Software
• Tested all migrated phone system components
• Installed and did basic configuration on new network border firewall devices
• Ongoing management of campus SAFE project
• Provided support to staff, faculty and employees for access to CI resources and applications
• Involved with other staff in identifying and commencing search for photo submission application – MyPhoto
• Worked with Advising\Tutoring Centers to update student and course information for import to their department application for summer session

Information Security

• DUO for Students successfully implemented.
• CSUCI is now 100% MFA required for myCI applications and the 1st in the CSU to have this required control in place
• Continued work on refining scanning process for servers and workstation using Qualys
• Held class through CSUCI’s Professional Development department titled “Computer Security Tips- Working from Home”
• Submitted articles for the News Center for May
• May 20, 2020 : Fake jobs offered via Zoom and text message
• Aruba VPN users all migrated to PAN Global Protect VPN.
• Resolved 76 work orders
• 26 Phishing
• 34 Misc. Information Security Requests
• 11 PeopleSoft Security
• 5 MFA
• Audit observation remediation continues.
• Successfully completed migrations of the following 3rd party software from JAMF for computers that were connected via VPN:
• Adobe Flash
• Zoom updates
• Google Chrome
• Firefox
• Continued with scheduled internal quarterly and monthly internal assessments for:
• CI Records, CI Personnel, and CI Financials
• Unisys Data Center
• PeopleSoft Oracle Accounts
• Segregation of Duties
• Assisted Commencement team with security review of StageClip
• Information Security support and discussion for Adobe Sign project related to PII containing forms
• Monthly CSU ISAC and ISAC EC meetings

Project Management

• On May 11, successfully completed upgrade of TeamDynamix to v11.1. Release notes are available at https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=100106
• Providing project support for Duo for Students; CARES and Direct Deposit; Early Childhood Education center planning; Emergency Preparedness; Dropbox migration to OneDrive; CI Fileflow retention policy manager implementation
• Work continues on the BP Logix business process automation proof of concept for the CSU.
• Project management and support for Fall Planning Task Force (http://www.csuci.edu/fptaskforce)
• Working on campus authorization for electronic and digital signature, in alignment with CSU policy.
• Coordinate AWS grant review and submission to the Chancellor’s Office.
• Resolved 15 IT procurement requests

Web Services

• ​Continuing to work with DSA on migration of http://theisland.csuci.edu content to new content management infrastructure and resolution of known issues.
• Continuing to evaluate SiteImprove, Monsido, and Blackboard Ally in support of accessibility scanning and remediation efforts for non-HTML documents.
• Resolved 58 service requests

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month. Stay healthy and safe everyone!

User Services

• User Services closed ticket summary:
• February: 347
• March: 379
• April: 243
• The large majority (98%) of our PCs have migrated away from Windows 7 and are now running Windows 10.
• Created new forms/workflows in Adobe Sign to support the migration from DocuSign to Adobe Sign project.
• Oversaw the installation of a new AV proof-of-concept room in Bell Tower 1684, which includes an interactive projector and whiteboard, integrated and improved speakers, and new control panel.
• Deployed wireless display solutions in classrooms using Intel Unite.  This allows some instructors to connect their computers to classroom projectors without needing cables.
• Prepared training and support materials, videos, or websites for new services like using remote desktop with Windows VDI (CIVL), and Microsoft OneDrive.  There is also a new webpage to help users find commonly needed cables and adapters for their desktop machines.
• Provided loaner laptops/iPads (about 300) to students, faculty, and staff as needed for remote work during the COVID-19 crisis.
• ITS acquired and is provisioning Hotspots to departments for faculty and staff as needed for remote work during the COVID-19 crisis.
• Along with vendors and our Procurement group, expedited ordering and deployment of new computers and iPads urgently needed during the COVID-19 crisis.
• Worked with Adobe to provide students with free access to Adobe CC during the COVD-19 crisis.

Application Services

• Development, Testing, Quality Assurance, and Move to Production completed or scheduled during April 2020:
• Symplicity Interface Enhancement - Move to Production in CI Records
• IVO Registration Link Upgrade - Move to Production in CI Records
• IVO Registration Import Enhancement - Move to Production in CI Records
• Perceptive Content Retention Policy Manager Population Views  - Move to Production in CI Records
• ULMS Retrofit to CO Baseline - Move to Production in CI Records
• Duo Interface for Direct Deposit – Principle Development
• IVO Completion Interface – Initial Development
• Engage Interface – Initial Development
• Database Scripts for the following areas were developed and deployed during January 2019:
• Student Records – Credit / No Credit Enable Option for COVID-19
• Student Financials – Third Party Contracts
• Admissions – Test Scores, Checklist Due Dates
• Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
• The Following Maintenance was performed:
• Maintenance pack MP 11.01 was migrated to CI Records
• Maintenance pack MP 11.02 was migrated to CI Personnel
• CARES Non-baseline Financial Aid modification in CI Records Quality Assurance
• The Following Data Warehouse and Institutional Reporting Activity took place during April 2020
• Early Childhood Survey Analysis began
• Year-over-Year Enrollment Analysis and Dashboard Report Created
• Commencement Survey Analysis Continues
• Data warehouse operational work for Student Affairs and Academic Affairs
• Application Services continued supporting the following operations and projects:

• CARES Refunding Process
• Student Financials Fee Configuration
• Identity and Access Management Support
• CFS Related Support of BFA Operations
• Data Warehouse Operations
• APDB Data Issue Research
• EAB Implementation Support

Infrastructure

• Began Phone System upgrade project by installing, and IP configuring two new Cisco UCS servers and two new Cisco voice Routers.  NTT Global technician will be working on firmware upgrades to all devices and will begin the process of configuring the new system.
• Set up AT&T engineer for remote access to conduct CO provided Alcatel Lucent network Health Check
• Regular configuration of users for Jabber softphone use
• Ongoing work on campus SAFE (EPE) project with contractors and FS
• Setups for offsite phone work for departments
• Ongoing work on CO CNI WiFi upgrade
• Resized 110 Virtual Machines to conserve memory and CPU power
• Setup Parkview monitoring for the old ESXi servers (old Cisco UCS platform) on Patton
• Setup static IP’s and VPN accounts for several vendors
• Continue server upgrades from Windows Server 2008 including domain controllers. Majority completed now and only have a handful to migrate now. Will work with owning departments to complete.
• With everyone working from home, assist users with issues such as VPN/VDI connection to allow access to CI resources
• Server maintenance to keep Infrastructure servers maintained with latest software patches
• Continue escalated Infrastructure TeamDynamix ticket resolution
• Created more than 1200 new email accounts for fall 2020 students
• Configured and Published Cal Poly SLO’s Adobe Sign nodeJS application that allows students and student assistants to use custom Adobe Sign workflows without having to be provisioned in Adobe Sign as senders.
• Enabled SSO for our Malwarebytes cloud instance
• Setup Windows Virtual Desktop (Virtual Desktop Infrastructure) for staff and faculty and student remote labs
• Upgraded domain controllers on both of our domains to support new features in our active directory domain
• Started co management of endpoints and getting them hybrid joined to Azure active directory to support upcoming projects such as Microsoft Intune
• Started OneDrive migration project from Dropbox
• Setup Icebreaker Microsoft Teams bot for potential use with TLI and faculty in the fall
• Microsoft Teams Audio Conferencing testing and licensing

Information Security

• Submitted new articles for the CSUCI News Center:
• Apr 03, 2020 : Zoom Client Security Update
• Apr 16, 2020 : Microsoft Teams is here
• Skype for Business migration to Microsoft Teams
• Completed and June 1st will be the decommissioning date
• Aruba to Global Protect VPN migration
• 95% of users are moved over or have a ticket for the client.
• 18 notices to campus users about targeted Phishing scams
• Significant decrease in reported student Phishing scams since the student directory is now behind myCI.
• TeamViewer management cloud console setup for ITS
• Created and published new web page for Securing Zoom Meetings at CSUCI
• Created and published new knowledge base article on the DO’s and DON’Ts to Safeguard Zoom Meetings
• Created ITS Bulletin on Securing Zoom Meetings referencing the above-mentioned resources
• DUO for Students/Student Self-Service Direct Deposit/CARES Act support
• Assisted with Application Services, ITS Infrastructure, and Web Services to complete and rollout the new Duo Self-Enrollment service for students through myCI.  This was migrated into production Friday night 5/1/20.
• Coordinated a few meetings to address the Information Security Audit observations from the National Guard and Chancellor’s Office
• Shared new information with ITS leadership regarding updated timeframes published to CSU policy in PolicyStat for CO audits as a result of COVID-19
• Continues with scheduled internal quarterly and monthly internal assessments for:
• CI Records, CI Personnel, and CI Financials
• Unisys Data Center
• PeopleSoft Oracle Accounts
• Segregation of Duties
• Assisted Commencement team with security review of StageClip
• Assisted Enrollment Management with security review of their chat software Live Chat
• Ongoing research work for data governance
• Information Security support for Adobe Sign project where requested.
• Forms and/or process review
• Additional research still underway regarding activation of Windows Firewall for all
• Monthly CSU ISAC and ISAC EC meetings

Project Management

• Led 8 Adobe Sign training workshops for over 270 registered participants. Sessions were recording and provided to participants, and are available on the CSUCI Adobe Sign support site at http://go.csuci.edu/adobesign
• Assisted Faculty Affairs in developing 3 new workflows in Adobe Sign
• Assisting Extended University in developing a “Megasign” workflow in Adobe Sign to support faculty contract process
• Assisting Enrollment Management in developing and deploying new Grade Change Form and Petition for Exception forms/processes in Adobe Sign
• Work with Infrastructure to deploy Dynamic Forms functionality for Adobe Sign, in partnership with Cal Poly San Luis Obispo
• Develop and deploy CPAL form/process for Human Resources in Adobe Sign: 
• Provided onboarding training for new Application Services team members in TeamDynamix
• Providing project support for Duo for Students; CARES and Direct Deposit; Early Childhood Education center planning; Emergency Preparedness; Dropbox migration to OneDrive; CI Fileflow retention policy manager implementation;
• Work continues on the BP Logix business process automation proof of concept for the CSU.
• Preparing for an upgrade to TeamDynamix version 11.1, coming on May 9, 2020.
• Completed project closures for Blackboard (Transact) EAccounts implementation and You@College implementation
• Project management, leadership and support for Fall Planning Task Force
• Working on campus authorization for electronic and digital signature, in alignment with CSU policy.
• Posted 7 ITS News blog updates relating to Adobe Sign, Docusign, BP Logix, Zoom and other timely issues
• Coordinated review & submission of 4 CSU Innovation Minigrants to the Chancellor's Office.
• Update to the IT procurement process workflow in TeamDynamix to change Procurement & Contract Services interaction. 
• Updates to the Solution Center automated ticket categorization process for email submitted tickets in TeamDynamix. 

Web Services

• ​Launched new service buttons in myCI for Adobe Sign and Microsoft Teams.
• Added new banner in myCI in support of ASI elections
• Launch updated campus web directory: https://ciapps.csuci.edu/directory; separate view has been launched for internal audiences (myCI authentication is required)
• Develop an interactive housing cost calculator for Housing & Residential Education (HRE)
• Reviewing Information Security audit results and preparing to respond to web-related findings.
• Supported the Division of Student Affairs in evaluating, repairing and launching the student engagement web site http://theisland.csuci.edu . Continuing to work with DSA on a plan to migrate content to new content management infrastructure.
• Supported Academic Affairs and Enrollment Management in integrating and deploying live web chat onto selected CSUCI web pages. Working with Teaching & Learning Innovations to support AdmitHub chatbot deployment and web page integration.
• Continuing to evaluate SiteImprove, Monsido, and Blackboard Ally in support of accessibility scanning and remediation efforts for non-HTML documents. Created and began review of top 500 most downloaded non-HTML documents from the CSUCI web site.
• Completed CSU Intranet survey (with feedback from 16 campuses) and shared results with participants. Began preliminary evaluation of Sharepoint Online.

Administration (AVP’s office)

• Congratulations to Jaime Hannans and Colleen Nevins for receiving a $10,000 CSU Innovation Minigrant award for their proposal for Nursing Faculty Support and Development of Online/Virtual Clinical Labs. Thank you to all applicants! 

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

• Completed installation of 160 new computers for students in areas of Broome Library and Sierra Hall, as well as 27 instructor computers in various classrooms
• Received second MSFT order of approximately 200 computers to refresh several classrooms and computer labs.
• Completed the upgrade and reconfiguration of LabStats.  Worked with Web Services team to reconfigure “lab find” to display available workstations on the web
• Completed research for Extended University on visitation software (Microsoft Bookings) to help manage appointments with constituents
• Presented an option for potential new classroom AV equipment with the configuration of a “Proof of Concept” classroom
• Assisted in the completion of Housing’s StarRez upgrade

Application Services

• Development, Testing, Quality Assurance, and Move to Production completed or scheduled during January 2019:
• AIMs Interface Update - Move to Production in CI Records
• Perceptive Content Retention Policy Manager Reports  - Move to Production in CI Records
• AIMs Class Sync for Student – Principal Development Started
• Database Scripts for the following areas were developed and deployed during January 2019:
• Admissions (7)
• Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
• Work continues on the mandated CI Records, CI Personnel Oracle12cR2 Database Upgrade.
• Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet
• Maintenance pack MP 10.1 was placed in CI Records Quality Assurance
• Application Services continued supporting the following operations and projects:

• Monthly LCD Issue Support
• Student Financials Fee Configuration
• Identity and Access Management Support
• Migration Operations
• OpenGov Re-Implementation – Requirements Gathering
• PMB Parking Interface – Requirements Gathering

Infrastructure

• Continued Windows Server 2008R2 migrations
• Upgraded the CommVault hyperscale appliance to latest version Hyperscale 1.5 which included enhancements and critical updates on security, integrity and reliability
• Commissioned IP speaker system at Broome Library and provided training to Library personnel on programming the calendar for the system. Recorded, installed and tested messages in newly installed Broome Library IP speaker system
• Ongoing tracking of campus SAFE (Emergency Preparedness Enhancements (EPE)) project
• Consulted on new classroom technology proof-of-concept in Bell Tower 1684
• Conducted panic alarm testing and battery replacements with Police Dept.
• Consulted on several office reconfigurations with Courtney Ellis.
• Met with Housing on providing additional data connectivity in Santa Cruz Village E
• Oversaw contractor replacing batteries and doing preventative maintenance on data center uninterruptible power supply (UPS) system
• Working with Editing Committee for CSU Telecommunications Infrastructure Planning (TIP) Standards document
• Met with representatives from E&S Ring at University Glen Town Center to discuss adding network connectivity to Town Center apartments
• Created and activated new DHCP server with Windows 2016
• Setup a new Remote Desktop Services server with Server 2016 so servers with remote access to more than 2 users can be accessed simultaneously
• Created and activated 2 new physical domain controllers: 1 for the harbor domain and one for CSUCI domain
• Worked with Aruba technical support for 2+ days to eradicate wireless authentication issues

Information Security

• Completed rollout of Duo multi-factor authentication to all faculty and staff between.  Ongoing intermittent work orders related to token distribution and new phone setups continue to stream in. Current statistics include: All Employee Adoption at 91% as of 01/15/2020
• Conversations with Student Affairs continue regarding communication with students for upcoming rollout of Duo for Students next term.
• Increased email scamming attempts have been keeping the team busy this month
•  in collaboration with Student Information Systems, the security audit of CI Records security continues.
• New custom security database views have been created and tested and are waiting to migrated to CI Records.
• Working with Infrastructure on Email and Endpoint improvements.
• CI’s proof of concept with Proofpoint continues.
• Working with User Services and Infrastructure on physical asset identification and management.
•  Continued support of Windows 10 upgrades.
•  Planning efforts around phishing awareness continue, including:
• Rolling out Cofense’s PhishMe phishing awareness product
• Creation of new Phish Bowl/Phish Tank repository and website for anything phishing related
• Updating of the Information Security Phishing web presence.
• Starting a CO Information Security Audit in January that will run through early March.  ITS staff and CI’s internal auditor will be closely with CO auditor’s and National Guardsmen during the course of this event.

Project Management

• Business process automation (BP Logix) proof-of-concept continues, with CSUCI leading weekly meetings for participating campuses. Development and testing of sample workflows continues within the platform. Information about the project can be found in the #bplogix channel of the Chancellor’s Office Slack channel, http://calstatetech.slack.com
• Preparation for the migration from Docusign to Adobe Sign continues. Web site updates, training and documentation updates are underway. Refinement and testing of migrated Docusign forms continues.
• Blackboard EAccounts migration for Dolphin OneCard Self-Service: working with team to update documentation and reference guides in preparation for go live, and cutover from JSA service.
• Provided support for You@College implementation project; Chancellor’s Office information security audit; classroom technology support planning; StarRez PortalX migration project; Blackboard online photo submission project; ESM Campus marketplace project; CalUSource implementation; Child Care Center planning; implementation of MS Project Online for VPBFA; Emergency Preparedness Project; OpenGov project request; Duo for Students; and PMB project request for Public Safety.
• CI Fileflow migration (retention policy manager implementation): testing continues
• Work with ITS leadership and staff on planning for migration of Dropbox to Microsoft OneDrive
• Work with TeamDynamix and infrastructure support on user role and ticketing categorization
• Closed Lynx-to-25Live integration project.

Web Services

• ​Work with User Services on Labstats lab availability updates for Library spaces
• Web Accessibility: installation and configuration of SiteImprove, Monsido and Blackboard Ally for Web. Began running scans of web content.
• Work continues on Library Instagram feed design
• Work on Student Health Services and Basic Needs web site refreshes
• Design of Adobe Sign myCI service

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I'm pleased to share the December 2019 monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services for that period.

User Services

• Along with ITS Infrastructure, provided technical support coverage for the second “on-line only” EU Winter Session.  Customized assistance was given in preparing course websites and technical documentation in advance of the term.  Provided an “on call” technician to address problems reported with access or use of the course websites. 
• Shepherded the ordering and delivery of 200 new Dell computers specified in the 2019/2020 MSFT plan.
• Coordinated the acquisition but not purchase of LabView software for our Computer Science department.
• Along with Academic Affairs, reviewed options for classroom technology that take advantage of the Microsoft Teams platform and Microsoft Surface products currently deployed at sister campus CSUSM.

Application Services

• Development, Testing, Quality Assurance, and Move to Production completed or scheduled during December 2019:
• Schedule Planner In App Registration – Move to Production in CI Records
• Parchment Upgrade – Move to Production in CI Records
• Checklist Processor Version 2 – Move to Production in CI Records
• Plan Sequence Auto-Update – Move to Production in CI Records
• Diploma Extract (retro-fit) - Move to Production in CI Records
• Database Scripts for the following areas were developed and deployed during December 2019:
• Admissions (1)
• Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
• Work continues on the mandated CI Records, CI Personnel Oracle12cR2 Database Upgrade.
• Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet
• Maintenance pack MP 10.0 was placed in CI Records Quality Assurance
• Application Services continued supporting the following operations and projects:

• Monthly LCD Issue Support
• Electronic Document Management Retention Policy
• Identity and Access Management Support
• Migration Operations

Infrastructure

• Upgraded Aruba Clearpass devices
•  Continued to migrate Windows Server 2008R2 servers to newer versions
•  Worked with Environmental Health & Safety to determine possible locations for second air quality sensor
•  Participated in interview for Director of Planning, Design & Construction job search
•  Reviewed final set of construction drawings for Manzanita Hall for final sign off
•  Worked with Police Department on planning for Rapid Deploy and Next Gen 911 projects
•  Ongoing work with Facilities, Police, IT and JOC Contractor on campus SAFE project (Emergency Preparedness Enhancements (EPE))
• Audited and removed unused network translations for decommissioned systems
• Finalized estimates for telecom refresh
• Finalized estimates for wireless infrastructure retrofits
• Removed servers Scavenge and Scapegoat
• Turned off old CX340 storage area network (SAN)
• Turned off old Cisco test UCS
• Completed SQL Server migrations

Information Security

• Completed rollout of Duo multi-factor authentication to all faculty and staff between.  Ongoing intermittent work orders related to token distribution and new phone setups continue to stream in. Current statistics include: All Employee Adoption at 91% as of 01/15/2020
• Continued conversations with Student Affairs regarding communication with students for upcoming rollout of Duo for Students next term.
• In collaboration with Student Information Systems, continued the security audit of CI Records security.
• New custom security database views have been created and tested and are waiting to migrated to CI Records.
• Continued to work with Infrastructure on Email and Endpoint improvements.
• CI’s proof of concept with Proofpoint continues.
• Continued to work with User Services and Infrastructure on physical asset identification and management.
• Continued support of Windows 10 upgrades.
• Continued its planning efforts around phishing awareness which includes:
• Rolling out Cofense’s PhishMe phishing awareness product
• Creation of new Phish Bowl/Phish Tank repository and website for anything phishing related
• Updating of the Information Security Phishing web presence.
• Coninued refinements to vulnerability scanning schedules
• Information Security will be starting a CO Information Security Audit in January that will run through early March.  ITS staff and CI’s internal auditor will be closely with CO auditor’s and National Guardsmen during the course of this event.

Project Management

• Provided support and coordination for Environmental Science and Resource Management (ESRM) for their Chancellor's Office Amazon Web Services grant and cloud computing pilot for spring 2020
• Closure of project to implement TeamDynamix for Shared Services Solution Center/Human Resources.
• ESM campus marketplace: created presentation and communication collateral
• Support for Emergency Preparedness Enhancements (EPE) meeting
• Adobe Sign: meet with Adobe representatives to discuss migration next steps. Work with ITS infrastructure to complete user provisioning in preparation for migration.
• Business Process Automation Proof of Concept (BP Logix): lead demonstration for VP BFA and members of BFA leadership team. Development on pilot forms continues, along with training and coordination.
• Support for You@College configuration tasks

Web Services

• Research on intranet concepts and meeting with CSU Monterey Bay to discuss intranet and team support structure.
• Updated User Experience web site on Web Services: https://www.csuci.edu/its/web/ux-design.htm
• Web Accessibility & Quality project: Completed procurement of SiteImprove, Monsido, and Blackboard Ally for Web, and began configuration of platforms.
• Worked on CI Alert interface update
• Worked on Island View Orientation (IVO) system updates
• Hiring of 2 new student assistants (Tyler Yere and Salvador Salgado)

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

• Created a support plan for Extended University Winter Session courses
• Researching “visitation software” and related technology for potential use by Extended University
• Reviewing and updating plans for audio-visual installation at the Boating Center as a Strategic Initiative
• Planning the next wave of computer purchases from MSFT 2019/2020 allocation
• Increased our LabStats license and will update the instance for better reporting next month, after the ITS blackout period
• Encouraged continuation of the 2019 Tech-E award program, organized by a small and distributed task force of members from all areas of ITS

Application Services

• Development, Testing, Quality Assurance, and Move to Production completed or scheduled during November 2019:
• HR/CS Linux OS Web Server Upgrade – Move to Production in CI Records and CI Personnel
• Schedule Planner In App Registration – Quality Assurance
• Parchment Upgrade – Development
• Checklist Processor Version 2 – Quality Assurance, Move to Production in CI Records (12/2)
• Plan Sequence Auto-Update – User Acceptance Testing
• Diploma Extract (retro-fit) - Quality Assurance
• Database Scripts for the following areas were developed and deployed during November 2019:
• Advising (1)
• Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
• Work continues on the mandated CI Records, CI Personnel Oracle12cR2 Database Upgrade.
• Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet
• Maintenance pack MP 9.02 was deployed to CI Records 11/12/2019
• Maintenance pack MP 9.01 was deployed to CI Records 11/4/2019
• Application Services continued supporting the following operations and projects:

• Monthly LCD Issue Support
• Med-Proctor Immunizations Decommission Mitigation
• Migration Operations
• Interview of Analyst / Programmer Candidates

Infrastructure

• Continue working on migrating Windows Server 2008 servers to Windows Server 2016 or later
• Blackboard photo submission issue resolved allowing users to submit own photos
• Setup a POC with Email security gateway, Proofpoint, for evaluation and testing to see how it performs in keeping our email security tighter and to block more threats
• Ongoing work on campus SAFE project

Information Security

• Rolled out the implementation of Duo multi-factor authentication to all faculty and staff between 11/12 and 11/22.
• Neal Fisch held Duo Office Hours on 11/18, 11/20 and 11/22 to support rollout with additional days of 12/2 and 12/5 have been scheduled as well.
• Current statistics include:
• Stateside Staff Adoption was at 96.6% as of 11/19/2019
• All Employee Adoption was at 79.5% as of 11/22/2019
• Began conversations with Student Affairs regarding communication with students for upcoming rollout of Duo for Students next term.
• Working with Student Affairs on the process to replace Med+Proctor for Immunization tracking.
• Worked to address a recent increase in email scamming attempts 
• In collaboration with Student Information Systems, Information Security continues the security audit of CI Records security. New custom security database views have been created and tested and are waiting to migrated to CI Records.
• Work continues with ITS Infrastructure on Email and Endpoint improvements.
• CI’s proof of concept with Proofpoint continues.
• CI’s proof of concept with Palo Alto Networks TRAPS product continues.
• Work continues with User Services and Infrastructure on physical asset identification and management.
• Planning efforts around phishing awareness continue, including:
• Roll out of Cofense’s PhishMe phishing awareness system
• Creation of new Phish Bowl/Phish Tank repository and website for anything phishing related
• Updating of the Information Security Phishing web presence.

Project Management

• Worked with Jim August on initial classroom technology proposal
• Updates to the ITS project intake process: reduced the number of forms, added project prioritization rubric.
• Resolved issue with Blackboard Transact upgrade and online photo submission activation; as of 11/14, issue was fixed by the vendor, and testing as well as communication planning for Card Service online photo submission rollout continues.
• Working with Facilities Services and Budget & Planning on Emergency Preparedness Enhancement Implementation (formerly SAFE Project) coordination and planning
• Working with VPBFA, Facilities and ITS Infrastructure to configure Microsoft Project Online and Microsoft Project Server.
• Training for Pro-Card stakeholders in ESM Campus Marketplace solution is nearly completed.
• Coordinating with Enrollment Management and Shamrock team to put Hyland Perceptive Content retention policy manager into production.
• Work continues with TeamDynamix consulting on ticket re-categorization and re-prioritization efforts
• Assisted Conferences & Events in completing upgrade of 25Live scheduling system to 25Live Pro, and obtaining access to vendor support & training resources. Drafted new service level agreement for review, and met with Alissa Blough to discuss staffing changes and future support model.
• Work continues on StarRez PortalX deployment, and coordination of Cashnet integration testing and clarification of testing roles & responsibilities.
• Congratulations to CSUCI's Library and Environmental Science & Resource Management teams, who received 2 of 12 innovation grants through the Chancellor's Office to develop new workflows using Amazon Web Services.
• Developed sample form and process in BP Logix; weekly meetings and demos with systemwide pilot participants continues.
• Adobe Sign migration continues; next meetings scheduled. Converted Docusign templates have been delivered by Adobe to CSUCI, and testing and cleanup has begun.

Web Services

• Completed and submitted the Accessible Technology Initiative (ATI) President’s summary report and ATI annual reports for web, instructional materials, and procurement to the Chancellor’s Office prior to the 11/15 deadline.
• Completed migration of web applications to new load-balanced server environment.
• Ryan Garcia led a Photoshop workshop for the campus community.
• Research and meeting scheduling regarding intranet planning.
• Scheduling Modo Labs (goCI mobile app) upgrade to v3
• Met with Career & Alumni Services regarding progress on development of new myCI affiliation for paid Alumni & Friends Association (A&FA) members.
• Completed demo of Hannon Hill web content management system 

Administration (AVP’s office)

• Work continues on plans for student assistant funding in support of Shared Services Solution Center

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

• Special Notice about Windows 7: There are about 100 computers on our network still running Windows 7. Several communications about the need to move away from Windows 7 have been shared with the campus, and technicians have worked diligently with users to upgrade.  At this point we have created work orders for the remaining computers that are still on Windows 7 so that they may be specifically addressed. Department heads should review these work orders and advise ITS on how they’d like to remediate these computers.  If an exception for a computer to remain on Windows 7 is desired, this must be reviewed by Information Security Officer Neal Fisch. Communication about the request and the response should be recorded in the work order.
• Several Macs are being upgraded to the most current operating system
• Submitted order for 200+ classroom workstations to be replaced through the MSFT program

Application Services

• Development, Quality Assurance, and Move to Production completed or scheduled during October 2019:
• HR/CS Linux OS Web Server Upgrade – User Acceptance Testing, Migration Scheduled
• LYNX Academic Scheduling Project - Move to Production in CI Records
• Schedule Planner In App Registration – User Acceptance Testing
• Parchment Upgrade – Development
• Checklist Processor Version 2 – User Acceptance Testing
• Database Scripts for the following areas were developed and deployed during July 2019:
• Admissions (3)
• Advising (1)
• Work began on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades by Angela Stockmon & Shawn Bochat.
• Work continues on the mandated CI Records, CI Personnel, CI Financials Oracle12cR2 Database Upgrade.
• Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet by Lacey Lovejoy
• Maintenance pack MP 9.01 was deployed for user acceptance testing in CI Records TRS environment 10/23/2019
• Maintenance pack MP 9.00 was deployed to CI Records and CI Personnel 10/7/2019
• Application Services continued supporting the following operations and projects:
• Student Finance and Student Business Services Training and Support
• Academic Affairs Fee and Funding Research
• Monthly LCD Issue Support
• Med-Proctor Immunizations Decommission Mitigation
• Migration Operations

Infrastructure

• Completed the migration and upgrade of the last of the Windows Server fileshares from StorSimple device to the VMWare vSAN.
• Completed podium location restoration in Del Norte 1500 with new data and AV cabling.
• Created cost estimates for a potential new satellite campus up north.
• Ongoing work on Broome Library Public Address system project.
• Oversaw conversion of CIBC fire alarm panel from analog phone monitoring to cellular line monitoring.
• Researching a third-party Email security gateway to further ensure email safety against spoofing, spam and phishing attempts.
• Major upgrade to the campus JAMF Server for Apple device management to protect against a vulnerability.

Information Security

• Information Security held its first annual Cybersecurity Awareness Fair event in collaboration with some of our vendors partners, external local law enforcement, Chancellor’s Office executive management, CSU campus colleagues, and CI staff. 
• The event was planned for two days – 10/29 and 10/31 (10/31 was cancelled due to campus closure from fires)
• The Tuesday event was attended by over 70 individuals with very positive feedback so far.
• Information Security continues to meet with campus areas to promote Duo multi-factor authentication rollouts and in collaboration with Technology Infrastructure continues the roll out of Duo 2-Factor Authentication.
• November will be the major rollout period for Duo to CI’s employee population
• Information Security completed the testing phase of the Delphix Data Masking project for PeopleSoft which will be scheduled for migration as planned.
• Information Security continues to work with Infrastructure on Email improvements.
• CI will begin a proof of concept with Proofpoint on Friday 11/8
• Neal Fisch attended the CO ISAC face-2-face meeting from 10/08 – 10/10 at the Chancellor’s Office
• Neal Fisch attended the EDUCAUSE Annual conference in Chicago
• Carlos Miranda attended and completed CISSP training at LAX
• Neal Fisch and Carlos Miranda attended the UC Santa Barbara Cybersecurity Summit at UCSB on 10/23.

Project Management

• In cooperation with ITS Infrastructure and MVS faculty Hua Dai and Minder Chen, developed and launched 175 virtual machines for 3 sections of MIS 310 to enable remote access for Microsoft Access.
• Hyland Software visited CSUCI on 10/10 and made presentations to the Office of the President and Human Resources on document management solutions and opportunities to expand the existing Hyland Perceptive Content document management platform. 
• Two Amazon Web Services (AWS) grant requests were submitted to the Chancellor’s Office.  
• Work to migrate existing Docusign templates to Adobe Sign continues. 
• The Project Management team continues to lead a multi-campus proof-of-concept project for business process automation using the BP Logix product. A Slack discussion channel (#bplogix) is available at calstatetech.slack.com for those interested in participating in further discussion about this platform. Please contact Peter Mosinskis with any questions. 
• Peter Mosinskis attended a software procurement process review & development workshop at the Chancellors Office.
• Peter Mosinskis attended the 2019 California Higher Education Collaborative (CHEC) conference at UCLA from October 2-3, focused on opportunities to improve administrative efficiencies at the UC, CSU and California Community Colleges.
• Along with with Jill Leafstedt and Tara Hughes, Peter Mosinskis participated in a panel presentation at the 2019 Educause National Conference in Chicago, and Peter presented at the  poster session on telecommuting practices and perceptions in higher education.

Web Services

• ​Completed move of primary www.csuci.edu servers from Rackspace hosting to Microsoft Azure hosting.
• Completed decommission of ITS Wufoo account; most forms have transitioned to Qualtrics, with remaining Wufoo forms and service transferred to Communication & Marketing's Wufoo account.
• Ryan Garcia and Daniel Martinez attended the 2019 HighEdWeb national conference in Milwaukee, Wisconsin.
• Preparing 5 new myCI service buttons for Alumni affiliation

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month.

User Services

• Progress continues to be made in upgrading or eliminating Windows 7 from our network.  Over 80% of our Windows computers are on Windows 10.
• Participated in the preliminary design review to address future Grand Salon audio/visual (AV) needs.
• Worked with Facilities Services to review Del Norte 1500 water intrusion remediation progress. 
• Developed a potential new workflow for managing communication about name change requests using our TeamDynamix ticketing system.
• Seeking vendor quotes for classroom workstations to be replaced through the MSFT program. 

Infrastructure

• Coordination and cabling work to restore Del Norte podium to its rightful location
• Upgraded code on all campus access layer network switches.
• Setup Aruba Clearpass to fingerprint wired devices on the network
• Working on recommendation and budgetary figures for new PA system for Broome Library
• Coordination of ITS Tech-E Award process for 2019
• Installed data cables in Sierra Hall 1142 robotics lab to enable drone tracking
• Taught a CompSci lab on data cabling for the Computer Science Department
• Consulting on Grand/Petit Salons AV upgrade project
• Assisted Lutron engineer in getting Lutron lighting server upgraded
• Ongoing work with campus SAFE project for door controls and closed circuit TV
• Met with Cisco representatives to discuss upgrades for phone system
• Started process to move our last department groupshares off StorSimple and on to vSAN. Hope to get this done by end of week.
• Worked with Finance to resolve and install Blackboard multifunction device readers at Tortillas and Rec Center
• Continue working on migrating Windows 2008 servers to Windows 2016 or later
• Resolving wireless issues with User Services for cci_specter network
• Working on networking issue with FX2 Environment
• Finalizing shipment of new Wireless Access Points from CO
• Cutover StarRez infrastructure from the old Win2008R2 servers
• Working on StarRez Portal X implementation

Information Security

• Information Security continues its preparations for CI’s National Cybersecurity Awareness Month (NCSAM) activities planned over the course of October
• Neal Fisch presented to the Strategic Initiative Budget committee for a request for funds to rollout Duo Multi-Factor Authentication to our student population.
• Information Security in collaboration with Technology Infrastructure continues the roll out of Duo 2-Factor Authentication, which will continue until all employees are on 2-Factor Authentication.
• Information Security in collaboration with Student Information Systems, began a security audit of CI Records security.
• Information Security in collaboration with the Chancellor’s Office continues the testing phase of the Delphix Data Masking project for PeopleSoft.
• Information Security in collaboration with Procurement and US Bank initiated the halting of creation and distribution of paper ProCard statements.

Project Management

• Launched updated Request for Change (RFC) process in TeamDynamix and completed RFC process handoff from Project Management team to Infrastructure team
• Launched Environmental Health & Safety Access form and process in TeamDynamix
• Camtasia 2019 site license for Windows and Mac was updated and is now available for download by all CSUCI students, faculty, staff and students through the OnTheHub online store. For more information or to download, visit the TeamDynamix OnTheHub service page
• Work on StarRez PortalX migration continues. Migration to new servers was completed successfully on 9/11-9/12.

Web Services

• ​Added “Alert Settings” link to myCI service list
• Launched Peace Corps Prep program web site https://globalstudies.csuci.edu/peace-corps/
• Launched refresh to Parent & Family Programs web site: https://www.csuci.edu/step/parent-family-programs/

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

Coming in September

• Migration of CSUCI web site onto new Microsoft Azure infrastructure.

User Services

• Adobe Creative Cloud 2019 is now widely available! Students should have easy access to the products by logging in with their CSUCI credentials. Learn more
• Windows 10 upgrade progress: More than 77% of our Windows computers are now on Windows 10. The communication plan to upgrade has included several “opt in” messages to local support coordinators and faculty, general announcements on our news site, and 1-1 outreach from the User Services technicians. Targeted upgrades will be scheduled in the coming months to keep the project on schedule for completion by the end of the calendar year.
• Classroom preparations are complete. Computers have been configured and software has been installed according to instructors needs.
• We received notification of the 2019-2020 MSFT allocations for technology and are preparing purchases for installation over the Winter break.
• Participated in the “IT Procurement Process” Kaizen led by Division of Business & Financial Affairs

Infrastructure

• Setup (and tore down) temporary WiFi for Housing Check-In and Bridge Advising events.
• Met with Facilities Services and Conference and Events to discuss infrastructure adjustments to be done for Central Mall upgrades in preparation for Commencement 2020.
• Worked with engineers from Spectrum Business to onboard new circuit for 911 call mapping.
• Worked with Facilities Services and ITS audio/visual support personnel to get Del Norte 1500 Presentation Room ready for new semester.
• Refurbished telecom room data jumpers and switch stack for improved traceability, efficiency, and appearance. (BT1562)
• Met with Police Dept. and Radio vendor to map out upgrade of Police radio system for officers and dispatch.
• Architected a phone route plan for handling start of term rush for Student Business Services.
• Worked with InfoSec team to mitigate phishing threats.
• Worked with InfoSec and server team to strategize security measures for Science Labs.
• Collaborated with Chancellor’s Office on wireless access point estimates for upcoming distribution.
• Assisted in phishing attack incident response and assisted with password reset.
• Enrolled 80 additional users in Duo Two-Factor Authentication.

Information Security

• Carlos Miranda worked with University Police on a phishing attempt targeting financial aid disbursement
• Information Security held Business Email Compromise awareness training for new employees in Procurement and Utility Support on 8/26
• Information Security held Business Email Compromise awareness training for 84 HRE new student assistants on 8/20
• Information Security in collaboration with Technology Infrastructure continued on the roll out of Duo 2-Factor Authentication to 84 employees with L1 data access in CI Financials.  These rollouts will continue until all employees are on 2-Factor Authentication.

Project Management

• Led kickoff of a multicampus business process automation project to develop proof-of-concepts to reduce paper and improve process efficiency. Participants include the Chancellor’s Office and 5 CSU campuses including Stanislaus, East Bay, San Luis Obispo, Maritime Academy, and Channel Islands.
• Completed procurement of TeamDynamix consulting and kicked off project for service management optimization consulting. Over the course of the fall term, the IT project management team will be working with a TeamDynamix consultant to assess our ticketing categorization and workflow processes.
• Working with Infrastructure & MVS faculty on deployment of Microsoft Azure resources for MIS 310 sections, as part of Chancellor’s Office and Microsoft Azure grant.
• Peter Mosinskis led an introduction to Information Technology Services for new tenure-track faculty on 8/21
• Participated in the “IT Procurement Process” Kaizen led by the Division of Business & Financial Affairs
• Assisted in phishing attack incident response

Web Services

• Congratulations and farewell to Kevin Craig, Analyst/Programmer, who accepted a new position outside of CSUCI.    
• Launched redesigned Arts & Sciences web site: www.csuci.edu/academics/artsandsciences
• Launched new First STEPs web site: www.csuci.edu/step/firststeps
• Launched new Data Analytics web site for Division of Academic Affairs: www.csuci.edu/daada
• Worked on draft of CSU Addressing Accessibility Requirements Project (CAARP) with Jill Leafstedt
• Re-launched Island View Orientation registration process.
• Began work on 3 web site requests: Ombuds web site updates, ROI site update, and Strategic Initiatives web site update.
• Assisted in phishing attack incident response

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

User Services

• Attracting and Retaining a Diverse and Talented Staff by interviewing, training, onboarding new student assistants.
• Improving Operational Excellence by installing a new drop-in computer lab/study space in Bell Tower 1538, and reconfiguring computer science lab Sierra 1242.
• Enriching Communication, collaboration, and community partnerships by participating and presenting at the Cal State Tech 2019 conference, and by providing student computer usage data to the Dean for its Library Program Review.
• Enriching Communication and Improving Operational Excellence by helping campus Communications and Marketing complete the installation of 8 new Brightsign Digital Signs, marketed as “Channel Surf.”

Application Services

• Development, Quality Assurance, and Move to Production completed or scheduled during July 2019:
• LYNX Academic Scheduling Project - Database Schema and Service Account (Re-Application)
• MedProctor Interface – User Acceptance Testing and Business Process Definition
• Student Self-Service Residency Lookup – Development, User Acceptance Testing, and Quality Assurance
• Smart Planner 10.5 - User Acceptance Testing, and Quality Assurance
• Database Scripts for the following areas were developed and deployed during July 2019:
• Admissions (5)
• Labor Cost Distribution (1)
• Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat.
• Work continues on Student Financials Fall configuration activities by Lacey Lovejoy.
• Cal State Apply 2020-21 Update Preview was deployed to CI Records test by Angela Stockmon
• Maintenance pack MP 8.01 was deployed for user acceptance testing in CI Records TRS environment 7/29/2019
• Maintenance pack MP 8.00 was deployed to CI Records and CI Personnel 7/1/2019
• Application Services continued supporting the following operations and projects:

• Year End Activities for various BFA departments
• Student Finance and Student Business Services Training and Support
• Title IX Interface Re-design
• LCD Issue Support
• Med-Proctor Immunizations
• Migration Operations 

Infrastructure

• Ongoing work upgrading old wireless access points to support newest system software
• Updated phone charge cost centers to reflect changes in several departments
• Identifying loose end analog phone service for cost saving measures
• Ongoing work for S.A.F.E. project
• Continued Windows Server 2008 upgrades to campus servers including file shares and department application servers
• Compromised mailbox scan on all csuci.edu staff/faculty mailboxes looking for malicious mail forwarding settings and inbox rules used by phishing scams after compromising accounts
• Ongoing Duo MFA rollout. We have about 20+ new users.
• Ongoing SQL Server migration 
• Ongoing Microsoft 2008 R2 OS migration. We migrated several services already (SCLogic, Student SFTP/HTTP server, Prolog, TutorTrac, Pharos).
• myCI Authentication service was upgraded from 3.3.1 to 3.4.3 which is more stable
• Migrated Student Services share off StorSimple

Information Security

• Work on the fraud case involving CI and Dell continued with participation from Information Security (Carlos Miranda), User Services (Chris Murphy), and various member of campus PD.  The case was closed on CI’s side and Dell continues to implement better controls on their side.
• Neal Fisch completed the following regular audits:
• Monthly - Segregation of Duties in PeopleSoft
• Monthly - System Access vs. Terminated EE’s
• Quarterly Data Center and Oracle Account Audit
• Business Email Compromise training completed for Dean’s Office of Arts and Sciences – 7/17
• 2-factor authentication (2FA) for VPN Users – Rollout to 61 users scheduled for Wednesday 8/7
• Qualys Scanning was turned over to Information Security from Infrastructure
• Security Awareness Month activity planning continued
• Information Security completed and submitted the annual assessment of L1 confidential data on 7/1/2019
• Neal Fisch attended the CSU Tech Conference 2019 (CalStateTech2019) in San Diego

Project Management

• Peter Mosinskis led a panel presentation on building digital citizens and technology ambassadors with Dawn Canfield, Tara Hughes, Wendy Olson, and Michael McGarry at the CalStateTech annual conference in San Diego CA.
• Project to migrate to Adobe Sign has kicked off. 5 training sessions have been held by Adobe support and recorded.
• Melissa Bergem and Marc Aten attended the StarRez Connect global conference in Denver, in support of HRE’s StarRez Portal X migration project.
• Prepared and submitted 3 proposals for Strategic Initiative Funding.
• Testing and refining new project prioritization matrix to support division project prioritization. 
• Working with Office of the President to develop requirements for document management upgrade.
• In partnership with T&LI, preparing draft of Accessible Technology Initiative (ATI) CSU Addressing Accessibility Requirements Project (CAARP) report and campus accessibility plan update

Web Services

• ​Launched updated campus events calendar interface, powered by Trumba https://www.csuci.edu/events/
• Launched new “Forgot Your Dolphin Name” service to facilitate student self service on 7/19 https://myci.csuci.edu/portal/username. As of 8/7, the service has facilitated 192 self-service retrievals of Dolphin User Name and Dolphin ID 
• Developing administrative interface for myCI to facilitate creation of new services.
• Developing social media marketing materials for goCI marketing campaign for 2019-20.
• Completed 82 support tickets.

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