Archive for March 2018

Moving from TrackIT to TeamDynamix

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We're celebrating a retirement and a new partnership!

The Division of Technology & Innovation is happy to announce that our TrackIT ticket management system, which has served our campus faithfully for nearly 15 years, is set to retire.

We're also excited to be migrating to TeamDynamix (TD) for service request, incident management and ticketing. TeamDynamix provides a significantly more modern, robust, and integrated platform to support these functions. The University is already using TeamDynamix for service request management for IT projects, IT procurements, Enrollment Management technical operations, and we expect service request management for Card Services to be launching soon.

During our first retirement phase we will be moving T&I Solution Center/help desk operations into TeamDynamix. This is currently underway, and we are expecting go-live to happen after classes end this May (expected go-live is ~May 21).

After May 21, new tickets submitted to the T&I Solution Center will be created in TeamDynamix.

As it eases its way into retirement, TrackIT will continue to operate temporarily as a legacy system, and will remain in place to archive existing Help Desk tickets through the end of 2018.

For technicians, TeamDynamix provides the same core functionality that TrackIT does: assigning tickets to a queue/group; enabling technicians to open, update, close and communicate about the tickets.

For our students, faculty and staff, TeamDynamix provides a lot of new functionality, including the ability to submit tickets via web forms; web-based self-service; and access to a new service catalog and knowledgebase.

If you'd like to learn more about this project, or if you have any questions or concerns, please contact Peter Mosinskis, Director of IT Strategy, at peter.mosinskis@csuci.edu.

We're excited to wish TrackIT a fond farewell, and so pleased to welcome TeamDynamix in an expanded role at CSUCI for IT ticketing management!

Changes are Coming to CI Records: Maintenance Begins Thursday March 22nd at 4:00 PM!

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Tomorrow, Thursday March 22nd, CI Records will be shut down at 4:00 pm to prepare, upgrade and convert it into the two new information systems, CI Records and CI Personnel.

On Monday March 26th CI Records will split into two systems, CI Records and CI Personnel. CI Records will remain as CI’s Student Information System, and CI Personnel will become CI’s Human Resources Information System. This change, which originated from our software vendor (Oracle) and which is now being implemented across all CSU campuses, will separate the one information system into two.

What this means for you:

If you are a Student:

  • You will continue to access and manage your student registration, payment, and enrollment information in CI Records. No changes are being made to the most common student processes. 

If you are a Student employee:

  • All student employees will complete timesheets, report absences, and view vacation & sick time balances in CI Personnel. 

If you are a Faculty member:

  • You will continue to access course, grades, and advising functions in CI Records. There are no changes to any of these operations or processes. 
  • All faculty will complete timesheets, report absences, and view vacation & sick time balances in CI Personnel. 

If you are a Staff employee:

  • All staff will complete timesheets, report absences, and view vacation & sick time balances in CI Personnel. 

Accessing CI Records

CI Records will continue to be available through the myCI portal.

Accessing CI Personnel

CI Personnel will be available through CI’s myCI portal and will be included in the list of services available.

Simply log into myCI and click on the new CI Personnel icon to log in. This button will become available to faculty and staff by 8:00AM on Monday March, 26th.


Additional information may be found here

If you have any concerns please contact the T&I Helpdesk at (805) 437-8552 or email helpdesk@csuci.edu

Managing your Exchange Online mailbox

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One of the benefits of using Exchange Online is increased mailbox size.  As noted in the campus announcement about this service, the default mailbox size is 50 GB.  For optimal performance users should strive to keep their mailbox well below that limit.  Doing so will make the desktop experience smoother with fewer things to load/index/search through.   Importantly though, sending and receiving email will be restricted as users approach that 50 GB limit:

  • At 49 GB users will receive a warning email about approaching the maximum size limit
  • At 49.5 GB users are prohibited to send additional email
  • At 50 GB users are not able to send or receive email

T&I can recommend various email management strategies that will enable users to avoid any interruption in email service.   Deleting unnecessary email is the natural first line of defense, but users may also consider storing extra file attachments off-line or in Dropbox to conserve space in the Exchange email box.

We also recommend that users make use of Exchange Online Archive, which allows you to keep an additional 50 GB of email in a separate folder for occasional use.  Items may be placed there manually at any time, but T&I can also create a rule that automatically sends anything older than one year to the on-line archive for you.

If you’d like help with any of these strategies please contact the T&I Solution Center via email at helpdesk@csuci.edu or call 805-437-8552 and an Information Technology Consultant will work with you individually to configure your email optimally for your specific use.

Changes are Coming to CI Records on Monday March 26th!

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On Thursday March 22nd, CI Records will be shut down at 4:00 pm to prepare, upgrade and convert it into the two new information systems, CI Records and CI Personnel.

On Monday March 26th CI Records will split into two systems, CI Records and CI Personnel. CI Records will remain as CI’s Student Information System, and CI Personnel will become CI’s Human Resources Information System. This change, which originated from our software vendor (Oracle) and which is now being implemented across all CSU campuses, will separate the one information system into two.

What this means for you:

If you are a Student:

  • You will continue to access and manage your student registration, payment, and enrollment information in CI Records. No changes are being made to the most common student processes. 

If you are a Student employee:

  • All student employees will complete timesheets, report absences, and view vacation & sick time balances in CI Personnel. 

If you are a Faculty member:

  • You will continue to access course, grades, and advising functions in CI Records. There are no changes to any of these operations or processes. 
  • All faculty will complete timesheets, report absences, and view vacation & sick time balances in CI Personnel. 

If you are a Staff employee:

  • All staff will complete timesheets, report absences, and view vacation & sick time balances in CI Personnel. 

Accessing CI Records

CI Records will continue to be available through the myCI portal.

Accessing CI Personnel

CI Personnel will be available through CI’s myCI portal and will be included in the list of services available.

Simply log into myCI and click on the new CI Personnel icon to log in. This button will become available to faculty and staff by 8:00AM on Monday March, 26th.


Additional information may be found here

If you have any concerns please contact the T&I Helpdesk at (805) 437-8552 or email helpdesk@csuci.edu


Changes are coming to CI Records!

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On Monday March 26th CI Records will split into two systems, CI Records and CI Personnel. CI Records will remain as CI’s Student Information System, and CI Personnel will become CI’s Human Resources Information System. This change, which originated from our software vendor (Oracle) and which is now being implemented across all CSU campuses, will separate the one information system into two.

On Thursday March 22nd, CI Records will be shut down at 4:00 pm to prepare, upgrade and convert it into the two new information systems, CI Records and CI Personnel.

What this means for you:

If you are a Student:

  • You will continue to access and manage your student registration, payment, and enrollment information in CI Records. No changes are being made to the most common student processes. 

If you are a Student employee:

  • All student employees will complete timesheets, report absences, and view vacation & sick time balances in CI Personnel. 

If you are a Faculty member:

  • You will continue to access course, grades, and advising functions in CI Records. There are no changes to any of these operations or processes. 
  • All faculty will complete timesheets, report absences, and view vacation & sick time balances in CI Personnel. 

If you are a Staff employee:

  • All staff will complete timesheets, report absences, and view vacation & sick time balances in CI Personnel. 

Accessing CI Records

CI Records will continue to be available through the myCI portal.

Accessing CI Personnel

CI Personnel will be available through CI’s myCI portal and will be included in the list of services available.

Simply log into myCI and click on the new CI Personnel icon to log in. This button will become available to faculty and staff by 8:00AM on Monday March, 26th.