Prepare for Windows Feature Updates

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Starting with Windows 10, Microsoft introduced a new servicing model known as "Windows as a Service" (WaaS), which simply means that instead of getting a new version every three years, you get incremental updates that speed up the integration of new features and simplify the process of keeping devices current and secure.

Feature updates are technically new versions of Windows 10, which become available twice a year (roughly every six months) during spring and fall. CI's current and future feature updates will be available for workstations on the CI network (the computer must be physically on campus or connected to the CI network through VPN), and may be accessed by users through through Software Center.  

To get to the Software Center:

  1. Click on the Windows Start Menu
  2. Search for "Software Center"
  3. Click on Operating Systems
  4. Double-click on the most recent Windows version, currently titled "Upgrade to Windows 10 1909"

Updates may be performed at the user's convenience, but should be performed within six months of release. 

Part of the update will run in the background (you can continue working on your computer) and that process could take from 1 to 3 hours, depending on the performance of your system.  The second part of the update will require that you reboot your computer.  This could take 10 - 60 minutes where you will be unable to use your computer.

Please help keep your system and other devices on our network up-to-date and current by performing and accepting feature updates.  This is an important part of our overall IT security strategy to reduce opportunities for system compromises and failures.

If you have further questions or concerns regarding feature updates, please feel free to submit an ITS Service Request or contact the Shared Services Solution Center at 805-437-8552.

Cortana Daily Briefings

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 Microsoft has recently released a new feature called Daily Briefing to all Office 365 users at CSUCI (staff, faculty, and student employees). The Daily Briefing from Cortana is a daily email designed to help users manage tasks, identify available time on their calendar, identify outstanding requests, and suggest focus time for users to work efficiently during their workday.
The Daily Briefing emails are personal and private and can be opted out at any time by visiting and clicking the “Unsubscribe” button. Users may also click the unsubscribe link embedded in the body of each Daily Briefing email.
Not all users will notice the feature at the same time since Microsoft has begun releasing the Daily Briefing on a rolling basis. When the Daily Briefing emails are received, the subject line will read “Your daily briefing” and will come from Cortana.  If Cortana does not find any suggestions, no briefing email will be sent for that day.
For more information, please refer to Microsoft’s Cortana Daily Briefings FAQ Page.
If you have further questions or concerns, please feel free to submit an ITS Service Request or contact the Shared Services Solution Center at 805-437-8552.

Beware of Email Spoofing Attacks

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Email spoofing is a type of email scam in which the sender uses a falsified name or email address to fool recipients into thinking that the email is legitimate. Spoofed emails may be designed to appear to be from colleagues, friends, or family members in order to accomplish malicious goals. By impersonating a target’s known contacts, the scammer seeks to gain the target’s trust with the goal of obtaining sensitive information, propagating malware, or extorting funds. 

If an email originates from an address outside of the CSUCI domain, the following banner will appear at the top of the message’s body. This warning banner will appear in Webmail as well as the Outlook desktop and mobile applications. 


Outlook Caution Banner

If you receive an email from a colleague containing this banner, it is advised to check with the sender at a known email address by phone, or via Teams to confirm that the email legitimately came from them. 


Beware the Signs of Spoofing Attacks: 

There are several warning signs that an email may be a spoofed message, such as emails requesting personal financial information, emails requesting the transfer of funds in the form of gift cards, and emails sent from email addresses mimicking the CSUCI domain (such as 


Spoofing emails may also contain links to false login pages that harvest users' credentials. To avoid falling victim to harvesting links, hover over hyperlinks (or tap and hold on mobile devices) in email messages to display the real Web address that they lead to. If the real address does not appear to be legitimate,  

If you suspect that you have received a phishing or spoofing email, it is advised to forward the email to the Information Security Team at Through continued vigilance, you can help to create a more secure workplace. 

Did you know that October is Cybersecurity Awareness Month? For additional cybersecurity tips, please refer to 

November 2nd - Palo Alto GlobalProtect Update

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Beginning November 2nd, 2020, ITS will begin using an updated version of Palo Alto GlobalProtect. Users will be prompted to download and install the updated version upon connecting. The updated version of GlobalProtect will also be available at, Software Center for Windows computers, and Self Service for Mac computers.

If you have any questions, please submit a new ITS Service Request.

It's National CyberSecurity Awareness Month - Come Celebrate with Us!

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October is National CyberSecurity Awareness Month!

In support of this annual cybersecurity event, ITS Information Security in concert with Professional Development will be hosting a webinar on Thursday, October, 22 from 10:00am – 11:00am titled “BeCyberSmart | Securing your “Smart” Home”. 

Follow this link for additional information about this event including how to sign up please.   We encourage you to share this awareness opportunity with all of your staff. 

Thank you

ITS Information Security

Celebrate CyberSecyruity Awareness Month.  Do Your Part, be #BeCyberSmart.




Zoom 5.3.1 update now available!

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Zoom regularly provides new versions of the Zoom desktop client and mobile app to release new features and fix bugs. We recommend upgrading to the latest version once it is available.  

This update can be made by users independently but if assistance is needed, please feel free to submit an ITS Service Request.

Dropbox Users must switch from IE

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A brief reminder that users can no longer use IE for accessing Dropbox.