Monthly Bulletin - October 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

  • Special Notice about Windows 7: There are about 100 computers on our network still running Windows 7. Several communications about the need to move away from Windows 7 have been shared with the campus, and technicians have worked diligently with users to upgrade.  At this point we have created work orders for the remaining computers that are still on Windows 7 so that they may be specifically addressed. Department heads should review these work orders and advise ITS on how they’d like to remediate these computers.  If an exception for a computer to remain on Windows 7 is desired, this must be reviewed by Information Security Officer Neal Fisch. Communication about the request and the response should be recorded in the work order.
  • Several Macs are being upgraded to the most current operating system
  • Submitted order for 200+ classroom workstations to be replaced through the MSFT program

Application Services


  • Development, Quality Assurance, and Move to Production completed or scheduled during October 2019:
    • HR/CS Linux OS Web Server Upgrade – User Acceptance Testing, Migration Scheduled
    • LYNX Academic Scheduling Project - Move to Production in CI Records
    • Schedule Planner In App Registration – User Acceptance Testing
    • Parchment Upgrade – Development
    • Checklist Processor Version 2 – User Acceptance Testing
  • Database Scripts for the following areas were developed and deployed during July 2019:
    • Admissions (3)
    • Advising (1)
  • Work began on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades by Angela Stockmon & Shawn Bochat.
  • Work continues on the mandated CI Records, CI Personnel, CI Financials Oracle12cR2 Database Upgrade.
  • Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet by Lacey Lovejoy
  • Maintenance pack MP 9.01 was deployed for user acceptance testing in CI Records TRS environment 10/23/2019
  • Maintenance pack MP 9.00 was deployed to CI Records and CI Personnel 10/7/2019
  • Application Services continued supporting the following operations and projects:
    • Student Finance and Student Business Services Training and Support
    • Academic Affairs Fee and Funding Research
    • Monthly LCD Issue Support
    • Med-Proctor Immunizations Decommission Mitigation
    • Migration Operations

Infrastructure

  • Completed the migration and upgrade of the last of the Windows Server fileshares from StorSimple device to the VMWare vSAN.
  • Completed podium location restoration in Del Norte 1500 with new data and AV cabling.
  • Created cost estimates for a potential new satellite campus up north.
  • Ongoing work on Broome Library Public Address system project.
  • Oversaw conversion of CIBC fire alarm panel from analog phone monitoring to cellular line monitoring.
  • Researching a third-party Email security gateway to further ensure email safety against spoofing, spam and phishing attempts.
  • Major upgrade to the campus JAMF Server for Apple device management to protect against a vulnerability.

Information Security

  • Information Security held its first annual Cybersecurity Awareness Fair event in collaboration with some of our vendors partners, external local law enforcement, Chancellor’s Office executive management, CSU campus colleagues, and CI staff. 
    • The event was planned for two days – 10/29 and 10/31 (10/31 was cancelled due to campus closure from fires)
    • The Tuesday event was attended by over 70 individuals with very positive feedback so far.
  • Information Security continues to meet with campus areas to promote Duo multi-factor authentication rollouts and in collaboration with Technology Infrastructure continues the roll out of Duo 2-Factor Authentication.
    • November will be the major rollout period for Duo to CI’s employee population
  • Information Security completed the testing phase of the Delphix Data Masking project for PeopleSoft which will be scheduled for migration as planned.
  • Information Security continues to work with Infrastructure on Email improvements.
    • CI will begin a proof of concept with Proofpoint on Friday 11/8
  • Neal Fisch attended the CO ISAC face-2-face meeting from 10/08 – 10/10 at the Chancellor’s Office
  • Neal Fisch attended the EDUCAUSE Annual conference in Chicago
  • Carlos Miranda attended and completed CISSP training at LAX
  • Neal Fisch and Carlos Miranda attended the UC Santa Barbara Cybersecurity Summit at UCSB on 10/23.

Project Management

  • In cooperation with ITS Infrastructure and MVS faculty Hua Dai and Minder Chen, developed and launched 175 virtual machines for 3 sections of MIS 310 to enable remote access for Microsoft Access.
  • Hyland Software visited CSUCI on 10/10 and made presentations to the Office of the President and Human Resources on document management solutions and opportunities to expand the existing Hyland Perceptive Content document management platform. 
  • Two Amazon Web Services (AWS) grant requests were submitted to the Chancellor’s Office.  
  • Work to migrate existing Docusign templates to Adobe Sign continues. 
  • The Project Management team continues to lead a multi-campus proof-of-concept project for business process automation using the BP Logix product. A Slack discussion channel (#bplogix) is available at calstatetech.slack.com for those interested in participating in further discussion about this platform. Please contact Peter Mosinskis with any questions. 
  • Peter Mosinskis attended a software procurement process review & development workshop at the Chancellors Office.
  • Peter Mosinskis attended the 2019 California Higher Education Collaborative (CHEC) conference at UCLA from October 2-3, focused on opportunities to improve administrative efficiencies at the UC, CSU and California Community Colleges.
  • Along with with Jill Leafstedt and Tara Hughes, Peter Mosinskis participated in a panel presentation at the 2019 Educause National Conference in Chicago, and Peter presented at the  poster session on telecommuting practices and perceptions in higher education.

Web Services

  • ​Completed move of primary www.csuci.edu servers from Rackspace hosting to Microsoft Azure hosting.
  • Completed decommission of ITS Wufoo account; most forms have transitioned to Qualtrics, with remaining Wufoo forms and service transferred to Communication & Marketing's Wufoo account.
  • Ryan Garcia and Daniel Martinez attended the 2019 HighEdWeb national conference in Milwaukee, Wisconsin.
  • Preparing 5 new myCI service buttons for Alumni affiliation

2-Factor Authentication is Coming to CI!

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Dear Colleagues,

Over the past months CI has been in the process of rolling out DUO’s 2-factor authentication solution to increase CI’s overall security posture and to better protect your myCI accounts. 2-factor (which is sometimes called 2-step or multi-factor) authentication or 2FA/MFA, is the process by which a user accesses a computer system or software application using two (or more) forms of authentication to log in to that system or application. The forms of authentication are often described as using, “something you know”, “something you have” and “something you are”. One factor is typically a username and password (something you know). A second factor can be the use of a mobile app, a phone call or text message, or hardware token (something you have) or, in some cases, the use of a fingerprint or retinal scan (something you are). Without at least two forms of verification, the login will fail.

CI is continuing its rollout to the faculty and staff community during the month of November with an anticipated completion date of November 30, 2019.

What to Expect:

During this time period you will receive an email from DUO inviting you to enroll in the system. Please read over the email carefully, and then follow the instructions to enroll yourself in the system.

Please note:

If you do not wish to use the DUO Push Mobile App on your mobile device, you may pick up a token at the Solution Center desk in the Broome Library 1350 from Anderson Hanchett Monday through Friday between the hours of 8:00 AM and 11:30 AM and again between 1:30 PM and 5:00 PM.

It is required that you register at least two (2) methods of authentication. These could be any of the following:

  • Mobile App and Token
  • Token and (unshared) desk phone
  • Token and mobile phone (to call)

Additional information regard 2FA at Channel Islands may be found at these links:


Thank you for your support in keeping Channel Islands a secure computing community.
If you have any questions about the 2-Factor Authentication rollout, please contact your information security team at infosec@csuci.edu.

IT Demo - Intel Unite

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Join ITS for a brief technology demonstration on Intel Unite.

This technology provides a secure wireless connection to conference room displays.   We are researching and testing Unite along with other technologies that may be deployed to certain areas of campus in the future.  The demo will be held on:

Wednesday November 20, 2019

From 2 – 2:30

Lindero 2801 Conference Room


Hope to see you there!

Monthly Bulletin - September 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month.

User Services

  • Progress continues to be made in upgrading or eliminating Windows 7 from our network.  Over 80% of our Windows computers are on Windows 10.
  • Participated in the preliminary design review to address future Grand Salon audio/visual (AV) needs.
  • Worked with Facilities Services to review Del Norte 1500 water intrusion remediation progress. 
  • Developed a potential new workflow for managing communication about name change requests using our TeamDynamix ticketing system.
  • Seeking vendor quotes for classroom workstations to be replaced through the MSFT program. 

Infrastructure

  • Coordination and cabling work to restore Del Norte podium to its rightful location
  • Upgraded code on all campus access layer network switches.
  • Setup Aruba Clearpass to fingerprint wired devices on the network
  • Working on recommendation and budgetary figures for new PA system for Broome Library
  • Coordination of ITS Tech-E Award process for 2019
  • Installed data cables in Sierra Hall 1142 robotics lab to enable drone tracking
  • Taught a CompSci lab on data cabling for the Computer Science Department
  • Consulting on Grand/Petit Salons AV upgrade project
  • Assisted Lutron engineer in getting Lutron lighting server upgraded
  • Ongoing work with campus SAFE project for door controls and closed circuit TV
  • Met with Cisco representatives to discuss upgrades for phone system
  • Started process to move our last department groupshares off StorSimple and on to vSAN. Hope to get this done by end of week.
  • Worked with Finance to resolve and install Blackboard multifunction device readers at Tortillas and Rec Center
  • Continue working on migrating Windows 2008 servers to Windows 2016 or later
  • Resolving wireless issues with User Services for cci_specter network
  • Working on networking issue with FX2 Environment
  • Finalizing shipment of new Wireless Access Points from CO
  • Cutover StarRez infrastructure from the old Win2008R2 servers
  • Working on StarRez Portal X implementation

Information Security

  • Information Security continues its preparations for CI’s National Cybersecurity Awareness Month (NCSAM) activities planned over the course of October
  • Neal Fisch presented to the Strategic Initiative Budget committee for a request for funds to rollout Duo Multi-Factor Authentication to our student population.
  • Information Security in collaboration with Technology Infrastructure continues the roll out of Duo 2-Factor Authentication, which will continue until all employees are on 2-Factor Authentication.
  • Information Security in collaboration with Student Information Systems, began a security audit of CI Records security.
  • Information Security in collaboration with the Chancellor’s Office continues the testing phase of the Delphix Data Masking project for PeopleSoft.
  • Information Security in collaboration with Procurement and US Bank initiated the halting of creation and distribution of paper ProCard statements.

Project Management

  • Launched updated Request for Change (RFC) process in TeamDynamix and completed RFC process handoff from Project Management team to Infrastructure team
  • Launched Environmental Health & Safety Access form and process in TeamDynamix
  • Camtasia 2019 site license for Windows and Mac was updated and is now available for download by all CSUCI students, faculty, staff and students through the OnTheHub online store. For more information or to download, visit the TeamDynamix OnTheHub service page
  • Work on StarRez PortalX migration continues. Migration to new servers was completed successfully on 9/11-9/12.

Web Services


Cyber Security Awareness Fair Coming to CI This Week!

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Dear Campus Community,

In celebration of National Cyber Security Awareness Month (NCSAM) 2019, CSU Channel Islands Information Security is hosting a Cyber Security Awareness Fair on Tuesday, October 29th and Thursday, October 31st, 2019 and you are invited! Come join us for a two-day event that will provide insights from security professionals on the latest cyber threats and landscape, and the opportunity to collaborate across the university.

The Cyber Security Awareness Fair will take place on the main Camarillo campus at the Broome Library in rooms 1310 and 1320 from 9:00 AM - 5:00 PM on each day and will include a pizza lunch on both days until the food runs out.

This is a free event that is open to the entire CI campus community!

Please share this information with your friends and we hope to see you there!

Agenda

Tuesday 10/29/2019

09:30 AM - 10:30 AM Cybersecurity Education at CI
11:00 AM - 12:00 PM Nation State Attacks: You are a Target!
12:00 PM - 01:00 PM Scams Targeting CI Students
01:00 PM - 02:30 PM Diversity in Cybersecurity Panel
02:30 PM - 03:30 PM Securing your Home Router
03:30 PM - 04:30 PM Multi-Factor Authentication is Coming…
04:30 PM - 05:30 PM CI Cyber Security Club

Thursday 10/31/2019

09:00 AM - 10:00 AM How Secure is the Internet: Developing Secure Elliptical Curve Cryptography
10:00 AM - 11:00 AM Using a Raspberry Pi for Home Security
11:30 AM - 12:30 PM Cyber Security Jeopardy
12:30 PM - 01:30 PM The Cyber Threat Landscape and You…
01:30 PM - 02:30 PM The DARK Web…




Up to $250,000 in Amazon Web Services credits available - deadline 10/4

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This message is sent on behalf of Jim August, Associate Vice President for Information Technology Services and Chief Information Officer:

Dear colleagues,

The CSU Innovate program through the Chancellor's Office is pleased to offer another round of Amazon Web Services (AWS) credits to faculty, staff and campus organizations in support of technology pilot projects. (If you're unfamiliar with AWS, it's a powerful cloud-based platform for research computing. You can learn more about CSUCI's Amazon Web Services offering here)

AWS Project proposals may request up to $50,000 in credits for a single allocation to a single campus, and projects serving multiple campuses or the entire system may request up to $250,000.

To apply:

  1. Carefully review the AWS Credits Governance document in PDF format 
  2. Fill out the application here to submit your ideas for consideration. You will need a description (no more than 250 word per field) of the project, high-level project plan, assessment plan, sustainability plan, and dissemination plan.
All proposals must be submitted at http://go.csuci.edu/awscredits by 5:00PM on Friday, October 4, 2019.

Please share this opportunity with your colleagues, and feel free to contact me at jim.august@csuci.edu with any questions. I look forward to reviewing your proposals!

Computer refresh at CSUCI

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Two questions that Information Technology Services (ITS) frequently receives are:

  1. how often are campus computers refreshed, and
  2. how is computer refresh funded?
We're pleased to share some answers to these questions.


Personal Faculty & Staff Computer Refresh
Since 2013, refresh of faculty and staff personal desktop and laptop computers has been funded from the general campus budget as described in the ITS Business Practice for Hardware End-of-Life and "Red Tagging" (BP.03.012):

“Each division receives funding from the University budget to support regular, timely refresh of computer equipment, and each division is expected to prioritize and manage the regular refresh of out-of-warranty and red-tagged computers using those funds at their discretion.”

Lab & Classroom Computer Refresh
Computers in labs and classrooms (including instructor workstations) are primarily funded from two sources. The primary source of funding is the Materials, Science, Facilities & Technology (MSFT) student fee. Computer lab and classroom equipment that is not funded through the MSFT may receive secondary funding for refresh using general funds at the discretion of the sponsoring department/division, strategic initiative or other special one-time funding sources.

Funding Challenges and Strategies for Refresh
Unfortunately, current funding levels limit the University's ability to keep all computers up-to-date. ITS can help divisions and departments to identify and prioritize computers for refresh. Keeping all University computers current is important for security and compatibility. University organizations should target to refresh their computers on a regular, rolling cycle that corresponds to computer end-of-life (see below). To facilitate this process, ITS maintains a database of personal, lab and classroom computers as described in the ITS Business Practice for Personal Computer Inventory (BP.03.009).

Computer End-of-Life
To keep CSUCI's computing environment up-to-date, the ITS Business Practice for Hardware End-of-Life and "Red Tagging" (BP.03.012) identifies a 5-year lifecycle for desktop, laptop and tablet computers for personal, lab and classroom use. In addition, all new computers purchased should have a 4-year extended warranty.

How to Purchase New Computers
Standard desktop and laptop computers can be purchased through the standard IT procurement process. These computers have been selected to serve a majority of campus needs and to facilitate support. Non-standard (or custom) computers can be purchased through the custom IT procurement process.


Thanks for your support in keeping CSUCI's computing environment secure and up-to-date. Please contact Chief Information Officer Jim August at jim.august@csuci.edu with any additional questions about CSUCI's computer lifecycle and replacement process.