Call for Proposals: Adobe Creative Cloud Grant

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Call for Proposals: CSU+Adobe Using Creative Cloud to Foster Digital Literacies  

Adobe is providing $50,000 in the 2020-2021 academic year to support the use of the Creative Cloud in the classroom, in partnership with the CSU Chancellor’s Office. We are soliciting proposals from faculty and staff for projects and efforts that can be piloted in Spring 2021. Proposals can request funds that fit the proposal, from $1000 for individual projects, $3000-$5000 for campus initiatives, up to $10,000 for multi-campus collaborations. We are seeking proposals with the goals of:

  • Building faculty capacity in integrating digital tools in the curricula.
  • Developing students’ knowledge and skills in digital storytelling, visual design, data visualization, video production, and other media through the use of Creative Cloud.
  • Nurturing digital fluencies in students across the disciplines, particularly in general education and lower division courses.
  • Developing use cases of and open learning content for the use of Creative Cloud.


Proposals are due October 7th by 11:00pm. Complete this form to submit. 

The CO is hosting an informational session on the application process and successful projects on Sep 23, 2020 at noon.  Register in advance for this meeting.


Questions may be directed to kmiffitt@calstate.edu

Maximize Your Phone Setup

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Since we’re early in the new semester, with most campus operations taking place from home offices and in virtual settings, it is a good idea to make sure that your department’s phone system setup is optimized for the way we do business now.  On top of that, with the frequency of personnel changes that occur at a busy campus, it is always a good idea to make sure you are only paying for the phone lines that you really need/use and that your monthly billing charges are correct.  With these factors in mind, we encourage all departments as you have time to consider the following:

If your department uses a “Calling Tree” to allow callers to select from a menu of available options, is that tree still up to date for the way you do business today?  Conduct a review of your setup to make sure it is still accurate by calling into your main Calling Tree number and listening through the options. ITS personnel can also assist you with a description of your current setup upon request. (Are “Calling Trees” a new concept to you? See article, “Campus Phone System—Did You Know?” for more info.)

Do you use “Hunt Groups” to help your department handle larger call volumes? If you do, is your current setup appropriate for your department’s current structure? And if you don’t use Hunt Groups, would it help your busy department more effectively handle calls? (Are “Hunt Groups” a new concept to you? See article, “Campus Phone System—Did You Know?” for more info!) 

When was the last time you reviewed your monthly phone charges?  Are you paying for extensions you no longer use? Is your list of users accurate? We suggest requesting a billing audit with ITS to true up your billing and your user descriptions.

If you have any questions or need assistance sorting through your Calling Tree, Hunt Group, or billing information, please reach out to us at solutioncenter@csuci.edu.


Campus Phone System—Did You Know?

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One of the many projects completed over the summer by CSUCl ITS staff was the upgrading of our campus phone system. This major upgrade replaced aging hardware and software which provided us the ability to provide some features that your department may find useful. As you consider these available options, ITS would also like to encourage you to take some time to verify what extensions you are currently paying for and who they are assigned to so that we can make sure the naming and billing information is correct for each extension. If you’d like a list of numbers you’re currently paying for, or for further information on the services below please email solutioncenter@csuci.edu.


Jabber

Jabber is an application that delivers University desk phone calls directly to your desktop/laptop computer or mobile device. With this app, you have the freedom to place and receive calls from any location as if you made the call from your desk. Faculty and staff can improve productivity and easily communicate with coworkers and colleagues with Jabber’s real-time presence information. Jabber can be used on Mac and PC machines as well as Android and iOS devices. A Jabber request can be made here: Jabber Client Request.


Hunt Groups

Hunt groups allow a single departmental extension to be called and to have that same call distributed to multiple employees for answering. A caller can call the department “Main Line” and all the employees in the hunt group would have their personal extensions ring. It can be done as a round robin where one employee gets a call and then it moves to the next or all the employees simultaneously. As part of this arrangement, call queuing is available so that if all your agents are busy or away, a caller can wait in a queue until the next agent is available. 


Calling Tree

A calling tree allows a caller to dial a call to a single number and when the system answers a voice menu allows them to be directed to a specific area or agent based on the menu option they choose. (Example: Caller dials 805-437-XXXX. When XXXX answers, it provides an options menu, such as, “press 1 to reach John Smith; press 2 to leave a message.” Some departments already take advantage of calling tree setups. If yours is one of those departments, it would be a good idea to review your tree to make sure it is still accurate. If it needs adjustment, please submit an ITS Service Request.


Voicemail to Email

This service allows voicemail messages to be sent to email as an audio file. This provides a convenient way to listen to voicemail while away from a campus phone. The original message will still exist in the campus voicemail system.


Coming Soon: Web-Voicemail

This will allow users to manage their voicemail online via a web browser. It provides the ability to listen to, save, forward and delete messages, as well as change greetings.

 

Extended CI Virtual Lab Hours

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If assistance is needed with accessing CIVL, please submit an ITS Service Request including any error messages that you receive. You may also contact the Solution Center at 805-437-8552 between the hours of 8 AM to 5 PM, Monday through Friday. 

New Jabber 12.9.1 Client Available

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 Dear Colleagues,

Please know that the newest version of Jabber (12.9.1) should be used since earlier versions have been found to contain security vulnerabilities.  If you are a Windows user on the campus VPN you may be able to access and install the new Jabber client from Software Center yourself.  We will also be reaching out to affected users to offer assistance.

Thank you for your attention and anticipated cooperation.

Keeping You Informed - September 9th, 2020

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As the CSU Channel Islands community forges ahead with the 2020-21 academic year, Information Technology Services continues its work to make necessary updates and adjustments to mitigate the impacts of COVID-19. Our ITS News Blog offers the latest news and updates about technology at CI to help faculty and staff continue their important work in facilitating teaching and learning during this challenging time. The following highlights are but a few changes made over the past several months in preparation for this academic school year.

 

Jabber: 

Significant upgrades were made to our VOIP Phone System giving campus users enhanced mobile remote calling capability using Cisco’s Jabber client. Jabber is an application that delivers University desk phone calls directly to your desktop or mobile device. With this app, you have the freedom to place and receive calls from any location as if you made the call from your desk. Faculty and staff can improve productivity and easily communicate with coworkers and colleagues with Jabber’s real-time presence information. Jabber can be used on Mac and PC machines as well as Android and iOS devices. Contact the Solution Center to request a license.

 

Teams Dial-In:

This past summer ITS introduced Audio Conferencing in Microsoft Teams—the ability to join a Teams meeting from a regular phone. Dial-in conference numbers are available to current faculty and staff with an Office 365 mailbox. Contact the Solution Center to request a license for your Teams account.

 

Outlook Add-Ins:

FindTime is an Outlook add-in that combines the polling functionality of Doodle with the Scheduling Assistant feature of Outlook. You just open an email message, include the “Reply with Meeting Poll” option, and add people. Since it’s a regular Outlook email, you can even use name lookup to add them. You can also designate people as “Required” or “Optional” so you can pick a time based on the people who really need to be there. Then, FindTime suggests meeting times based on people’s Outlook calendar (if they have one). In other words, you’re not picking options out of a hat. Of course, you can also pick dates manually.

 

Everyone gets an email with a link to vote (yes, no, preferred). You can track responses, send reminders, and add/delete people and date options. When all Required individuals vote, FindTime will automatically add the best meeting time to everyone’s Outlook calendar. FindTime works on Office 365 Outlook for the Web, Outlook 2016, and Outlook for Mac 2016.  Only the meeting scheduler needs to have an Office 365 account, Outlook and FindTime, invitees/attendees do not. Contact the Solution Center for more details on how to request this add-in.

CI System Status

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Be sure to check out our new CI System Status Page! This page will automatically update Service Status on our commonly used applications. Drill down on any of the items to give you a detailed report on which service might be experiencing issues and what component might be degraded.

As always, please contact the ITS Solution Center at 805-437-8552 or submit a Solution Center support request if you experience trouble accessing these applications.