Firefox Browser Update Needed

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ITS recommends users verify that their version of Firefox is up to date.  Version 74.0.1 or higher is necessary, as security vulnerabilities may exist in previous versions.  Please take a moment to update your browser. 

1.    Click the menu button, click. Help and select About Firefox. On the menu bar click the Firefox menu and select About Firefox.
2.    The About Mozilla Firefox Firefox window opens. Firefox will check for updates and download them automatically.
3.    When the download is complete, click Restart to update Firefox.

SSSC Virtual ITS Support

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Dear Campus Community:
Due to Broome Library’s closure during this period of virtual instruction, the Solution Center Service Desk will not be open for face-to-face support.
However, we are offering virtual assistance via Zoom to assist with technical requests and inquiries:
Open Zoom “walk-ins” are hosted via Zoom from 10:00 am to 2:00 pm, Monday through Friday, on a first-come, first-serve basis. Link to Virtual Walk-Ins via Zoom
Zoom appointments may be booked Monday through Friday between the hours of 8:00 am to 10:00 am and 2:00 pm to 5:00 pm.
You may also request IT assistance by submitting an ITS Service Request using the ITS Solution Center link in myCI, or by contacting the Shared Services Solution Center at 805-437-8552 between the hours of 8:00 am and 5:00 pm, Monday through Friday.
We hope that you and yours are doing well, and please rest assured that IT Services is here to help with your technological concerns.

Hotspots for Faculty and Staff

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We’re pleased to announce that departments may purchase either AT&T or Verizon hotspots through IT Services.

The first priority is for hotspots to be available for faculty members who need them in support of their teaching.  Please know that when requesting a hotspot an account string must be entered for the device and monthly service to be charged to the appropriate department.  The following fees will apply:

AT&T Wireless ($21.00 one time hardware cost, $38.99 monthly fee, no contract, all month to month)

Verizon Wireless ($29.99 one time hardware cost, $37.99 monthly fee with 6 month commitment)

Requests for hotspots should be made using the new Request New Mobile Hotspot Service form in the IT Service catalog, found under the Covid-19 category.  Details about picking up the hotspot on campus will be recorded in the service request. 

If you have questions about this new service please contact Dawn Canfield or the IT Solution Center at 805-437-8552.

URGENT - Zoom Client Security Update

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Zoom has released an important update to Zoom Client for Meetings (Version 4.6.9) that includes new security enhancements. We strongly encourage all Zoom users to install this update on all devices (desktop, laptop, smartphones and tablets).


To install the latest update to Zoom Client for Meetings:

Windows and Mac:
  1. Open the Zoom application on your computer 
  2. Click on your user icon on the top right corner of the screen
  3. From the drop-down menu click 'Check for Updates'. 
  4. If new updates are available, the message will appear 'Update Available'. 
  5. Click on 'Update' to install. 
iOS and Android Devices:
For mobile device users, please update your Zoom mobile apps through App Store or Google Play.

If you experience any problems with this upgrade, please contact the IT Solution Center at 805-437-8552 or submit a service request.

Migration from Docusign to Adobe Sign - June 1 Deadline

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In conjunction with Information Technology Services, the Division of Business & Financial Affairs (BFA) is in the process of migrating all of its existing DocuSign forms and templates into Adobe Sign, CSUCI's new electronic signature platform.

This migration has been underway since fall 2019. BFA chose Adobe Sign to replace Docusign in order to expand the campus' capabilities for electronic signature, and manage the costs associated with this expansion. Adobe Sign provides most of the features of Docusign at a greatly reduced cost.

As someone who has initiated or signed forms in Docusign, please note that you must migrate any existing Docusign forms/process to Adobe Sign no later than June 1, 2020.

Campus units/departments that own form/process workflows in Docusign (i.e., form "owners") are responsible for:

  1. Participating in training for Adobe Sign
  2. Migrating their form/process to Adobe Sign
  3. Archiving any completed forms in Docusign into your own campus repository (such as Dropbox or a campus network shared drive)
Any forms/processes not migrated from Docusign after June 1 will cease to function. In addition, you will no longer be able to access any documents signed in Docusign after June 1, so if you require a copy of those signed forms, please archive them into your own campus repository (such as Dropbox or a campus network shared drive).

Instructor-led live training webinars for Adobe Sign is offered every Friday afternoon into April. To RSVP, visit CSUCI's Adobe Sign Resources page.

In addition, the training sessions have been recorded and are posted for on-demand viewing on CSUCI's Adobe Sign Resources page. We encourage you and your staff to view or attend these training at your earliest convenience to learn how to use Adobe Sign.

If you require assistance with migrating your form or process from Docusign, please submit a support request from the "Get Help with Adobe Sign" service page.

We encourage you to share this message with any colleagues who may be impacted by this transition.

Thank you for your cooperation through this transition, and please submit a support ticket with any further questions about this migration.

Free Access to Adobe Creative Cloud

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Dear Students & Faculty,

Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit https://creativecloud.adobe.com and use your school credentials to sign in.

  2. If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen.

  3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

For Higher Education students to continue developing skills, Adobe offers free “Daily Creative Challenges”. These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click on the app name to learn  more: Photoshop, XD and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily at www.behance.net/adobelive.

For faculty seeking to engage students during campus closures, Adobe has curated resources to help them discover inspiring projects, best practices, and new ideas so they can continue to drive valuable learning in virtual environments.

Wishing you a safe and productive return to your classes.

Adobe Sign support site

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Information Technology Services launched a new support site this week for Adobe Sign, CSUCI's new electronic signature tool:

Screenshot of Adobe Sign support site at CSUCI


On the site, you'll find a number of short video tutorials on completing common tasks in Adobe Sign such as:
  • Preparing and sending a document for review & signature
  • Filling out and signing a document
  • Correcting a document sent for review & signature
  • Cancelling/voiding a document
As a reminder, CSUCI is transitioning away from Docusign to Adobe Sign. All existing Docusign forms must be migrated from Docusign to Adobe Sign by June 1. We encourage you to sign up for an Adobe Sign workshop (offered weekly) as soon as possible to learn how to use the new platform. Visit the support site to sign up for an upcoming workshop.