Monthly Bulletin - December 2020

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 User Services

  • Provided technical support for EU Winter Session courses, including Tier 1 response on holiday or vacation days
  • Implemented loaner equipment check-out database, and completed distribution of hotspots for faculty and staff (new hotspots may still be ordered through ITS)
  • Tested improved KVM switch for Sierra Hall computer science networking lab
  • Setup new virtual lab environment for GIS/ESRM Professor Patsch with assistance on VPN access from Infrastructure
  • Prepared and delivered urgently needed computing equipment for new Provost
  • Updated and re-homed some temporary loaner laptops to their appropriate classroom 
  • Routinized specific LabStats and Auxiliary charge-back reports for the CIO
  • Promoted Digital Citizenship efforts related to security vulnerabilities with certain email delivery methods, Windows feature updates, web browsers, and Adobe Flash


  • Preparation for several infrastructure projects to commence in January:  CNI WiFi refresh in Bell Tower, Aliso Hall and Madera Hall; Sage Hall and CIBC Outdoor WiFi projects
  • MC’ing of BFA Divisional Meeting
  • Work on findings from Network security audit
  • Inventorying of low-cost capital assets in preparation for CNI WiFi refresh
  • Assisted with install of second tier of networking equipment for Police PSAP Cal-OES NextGen 911 project
  • Upgraded OmniVista network tool software
  • Upgraded APC StruxureWare software for UPS Monitoring
  • Setup phone extension for new Provost
  • Upgraded myCI infrastructure to the latest version
  • Migrated ASI and Library departments from Dropbox to OneDrive
  • Integrated our Active Directory and SSO with our Asset Panda management system

Information Security

Month long projects

  • Finishing the new image for Windows (20H2)
  • Seven software vulnerabilities were patched from Advisories from MS-ISAC deemed critical.
  • Mac OS Big Sur (11) was tested and will be available for campus download on 1 Jan. 2021


Individual items

  • Info Sec met with the CO’s Auditor G. Dove about the outstanding items from this year’s audit. 1 Dec. 2020
  • Started a P.O.C. with Kenna Security 10 Dec. 2020
  • C. Miranda completed the 1st Cohort of the Lead CI Program that Dr. Beck started, and she selected less than Ten Faculty and Staff Administrators for the program. 14 Dec. 2020
  • C. Miranda was asked to be part of the Internal Auditor search committee. 21 Dec. 2020
  • C. Miranda attended two meetings with Qualys and Palo Alto regarding the SolarWinds breach. 22 Dec. 2020 and 24 Dec. 2020


Project Management 

  • Adobe Sign: Continue to complete the requests. Working on finishing request for Application Services and Auxiliary unit with their property forms. Working on Registrar and HR requisition forms.
  • IT governance – January meetings are being scheduled. Voting from the previous sub-committee meetings will be presented in the executive committee will be held in the coming weeks.
  • Meeting ITS leadership team and project managers to review project requests, active projects, and projects on hold to discuss the direction and next steps.
  • Ticketing Systems improvement initiative with the TeamDynamix team – CI team will be going through implementation readiness training offered by the TeamDynamix team.
  • Completed migration for the Division of Student Affairs and the Library. PMO offered two hands-on training sessions and one webinar to all the users who participated in migration.
  • Raiser Edge Integrations project has been initiated and the kick-off meeting will be held in January.
  • Planning and reaching out to procurement stakeholders to provide procurement training and workshops in January/February, 2021.
  • Closed 10 procurement requests.

Web Services

  • Continuing to work with DSA on the migration of content to a new content management infrastructure
  • 7 tickets have been resolved
  • Working with Modo Labs to launch Elevate program to revamp CSUCI mobile app
  • Continuing to work on fixing pdf files and broken links to be accessibility compliant

Duo Update and CI Network Maintenance

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Please be advised that with a recent network update to Duo, our two-factor-authentication system, there may be additional campus resources that prompt you to login with Duo.  Integrating Duo with these  resources is an important part of securing our campus digital assets.

The experience of using Duo with most services should look the same.  Most often you will see the familiar dialog box below.  Note that you can click the "Remember Me" check box which will reduce the number of times that you need to authenticate in a single day.


For more information about Duo, please refer to the Duo 2FA knowledgebase articles or the ITS Information Security Duo 2FA web page

Thank you for your continued support and partnership.


Where is your old computer?

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This is a reminder that old computers (generally 2 years beyond warranty or 5-7 years old) should be promptly removed from campus.  It is important that old computers be removed as they can pose security risks and cause friction in user and IT workflows.

You’ll be practicing good digital citizenship by notifying IT of old computers in need of removal. Please submit a Solution Center/Help Desk request for us to decommission such machines.  We can make special arrangements to have them physically removed when it is safe, but first we need your request submitted to plan the work.

Thank you for your partnership!

Virtual MATLAB and Simulink Days - January 2021

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Mark your Calendars!

Faculty, Staff, and Students are invited to attend complimentary MATLAB sessions:

  • Everything You Wanted to Know about Simulink:  Jan 19
  • 21 Matlab Features You Need Now: Jan 20
  •  Introduction to Simscape: Jan 21
  • Image Processing Made Easy Using Matlab: Jan 22

>>View complete session descriptions and register.

January 8th, 2021 - ITS Infrastructure Wireless Maintenance

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On Friday, January 8th, ITS Infrastructure will perform maintenance on the campus wireless. This maintenance will start at 7:00 AM and end at noon and will have minimal impact on WiFi connectivity. Other services such as GlobalProtect VPN, wired Internet connectivity, or access to myCI will not be affected.

If you have any concerns, please contact the Shared Services Solution Center at 805-437-8552, or submit an ITS service request.

Monthly Bulletin - November 2020

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Below please find a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

  • Communicated the need for attention to Windows Feature Updates  and worked with users to perform updates for computers on the CI network.
  • Performed additional work with Academic Lab Technicians and Phil Hampton to improve collaborative support for wet labs and instructor workstations.
  • Completed installations of 50 new computers in Sierra Hall 1131 and 1432.
  •  Created a new workflow to address 3rd party patch requests.
  • Provided a list of commonly used campus software, now sortable and with additional detail, including the list of unsupported operating systems.
  • Requested and received proposals and quotes for additional HyFlex rooms.
  • Worked with users and vendor to resolve Troy check printing issues.
  • Resolved 184 work orders.

Application Services

  • Development, Testing, Quality Assurance, and Move to Production completed or scheduled during November 2020:
  • Appsian ERP Firewall – Move to Production
  • Engage Interface - Move to Production
  • AIMs Retrofits – Move to Production
  • EAB Enhancements – Unit Testing of Note Uploads, Principal Development of Phone Number Additions 
  • Transition of Web Applications from Freevo to .Net Core - Principle Development Continues
  • Santa Rosa Island Web Application – Principle Development Continues
  • Work Continues on mandated CHRS Recruiting Project
  • The Following Maintenance was performed:
  • Non-Baseline Posting Veteran Benefits Modification was migrated to CI Records Test
  • Maintenance Pack 13.00 installed in CI Records and CI Personnel 
  • Maintenance Pack 13.01 were installed in CI Records
  • Maintenance Pack 13.02 were installed in CI Records Test
  • The Following Data Warehouse and Institutional Reporting Activity took place during November 2020:
  • CFS Data Warehouse Integration with OneCI Data Warehouse Continues
  • Data warehouse operational work for BFA, Student Affairs, Advancement and Academic Affairs 
  • Application Services continued supporting the following operations and projects:
  • CFS MP4.0 Move to Production Coordination for BFA 
  • CFS 1099  Coordination for BFA
  • CSU CMS - AWS Hybrid Cloud Project 
  • Student Financials Fee Configuration
  • Identity and Access Management Support
  • CFS Related Support of BFA Operations 


  • Installed data cables from Sage Hall to Sage Parking lot light poles for Parking Lot WiFi project
  • Worked with campus electricians activating a number of Shark Meters on the network
  • Worked with Digital Energy engineer configuring several Shark Meters for the network
  • Oversaw contractor installing first half of NextGen 911 equipment in rack at Data Center
  • Research for Parking Lot WiFi installations
  • Work on challenging security camera cabling issue
  • Setup preventative measures against Kerberoasting attacks
  • Patched and enabled blocking against Zero logon attacks.
  • Upgrade Microsoft licenses for high risk users for increased protection and security and more features with Microsoft 365. 
  • Shibboleth Upgrade from 3.4.3 -> 4.0.1
  • OneDrive Migration for Student Affairs and Library departments 

Information Security

  • Renewal of Malwarebytes ($7800) was negotiated for a yearly savings of $10k
  • Worked with the Infrastructure Team and the CO’s to resolve a Kerberoasting vulnerability
  • For November we updated eight, 3rd party software updates to our Mac clients
  • Continued work with ITS colleagues on various cross-department projects related to remote device patch management
  • Started working on the Win Desktop image for both labs and clients (Win H2)
  • Started working on an image for Mac OS Big Sur and updates to the current OS Catalina
  • Requested a (M1 chip) laptop from Apple to test compatibility and security. This device will be at no cost for CI.
  • All staff have started taking Power BI training
  • News Center article 23 Nov. / Tips for safe online holiday shopping

Project Management

  • Adobe Sign: Completed four templates and thirteen are in process. There were 1132 agreements sent, 934 completed, 69 in process, and 129 rejected. 
  • Completed and closed online photo submission project. ( MyPhoto product)
  • Completed the first round of IT governance sub-committee meetings. Presented both CARES funding requests and project requests. 
  • Meeting ITS leadership team and project managers to review project requests, active projects, and projects on hold to discuss the direction and next steps
  • Relaunched Ticketing Systems improvement initiative with TDx team. The next meeting will be held during the second week of December 2020.
  • Dropbox to OneDrive migration project is in progress. Planning and training preparation are completed for migration for the Division of Student Affairs and the Library. 
  • Completed IT project portfolio review meetings with Division Project Coordinators for 3 divisions
  • Resolved 25 IT procurement requests
  • Delivered training sessions on Teams, Power BI, Microsoft 365 in partnership with Professional Development Team and Microsoft team
  • Santa Barbara Space Lease project is in progress

Web Services

  • Continuing to work with DSA on the migration of content to a new content management infrastructure. Presented Trumba event calendar and will be integrating Trumba on the website.
  • ATI report was completed and submitted, both for CO and President’s report
  • 26 tickets have been resolved
  • Continued research and work on Intranet feasibility study
  • Working with Modo Labs to launch Elevate program to revamp CSUCI mobile app 

Prepare for Windows Feature Updates

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Starting with Windows 10, Microsoft introduced a new servicing model known as "Windows as a Service" (WaaS), which simply means that instead of getting a new version every three years, you get incremental updates that speed up the integration of new features and simplify the process of keeping devices current and secure.

Feature updates are technically new versions of Windows 10, which become available twice a year (roughly every six months) during spring and fall. CI's current and future feature updates will be available for workstations on the CI network (the computer must be physically on campus or connected to the CI network through VPN), and may be accessed by users through through Software Center.  You may only see the update if your computer needs it.

To get to the Software Center:

  1. Click on the Windows Start Menu
  2. Search for "Software Center"
  3. Click on Operating Systems
  4. Double-click on the most recent Windows version, currently titled "Upgrade to Windows 10 Ent 20H2 x64"

Updates may be performed at the user's convenience, but should be performed within six months of release. 

Part of the update will run in the background (you can continue working on your computer) and that process could take from 1 to 3 hours, depending on the performance of your system.  The second part of the update will require that you reboot your computer.  This could take 10 - 60 minutes where you will be unable to use your computer.

Please help keep your system and other devices on our network up-to-date and current by performing and accepting feature updates.  This is an important part of our overall IT security strategy to reduce opportunities for system compromises and failures.

If you have further questions or concerns regarding feature updates, please feel free to submit an ITS Service Request or contact the Shared Services Solution Center at 805-437-8552.