Adobe Maintenance on 6/15/20

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Minor maintenance is scheduled for our Adobe products on Monday 6/15/20 from 7am - 7:30am.  Adobe may be briefly unavailable during this time.  There should be no change to the user's experience when the maintenance is complete.

Thank you for your patience.

Service alert - Team Dynamix 6/11/2020 - updated 930AM

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930AM update: The issue has been resolved. Between the hours of 7:55 am ET and 9:55am ET on 6/11/2020, TeamDynamix was not accessible due to a widespread outage within the Microsoft Azure environment.

Microsoft Azure has confirmed that the issue has been resolved, see below for details. Further to this notification, we have conducted our own series of performance tests - each of which is now showing normal operation. Please call the IT Solution Center at 805-437-8552 to report any further issues you may be experiencing with TeamDynamix.
855AM: TeamDynamix has reported that some sites are experiencing slowness and errors with the Solution Center online (http://go.csuci.edu/solutioncenter). Information Technology Services is tracking this issue, and will provide updates on this page as further updates are provided by the vendor. Please call 805-437-8552 to report any issues you may be experiencing with TeamDynamix.

Chronicle of Higher Education – Potential Security Issue

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This is an important notice from the Information Security Team at CSUCI.  We have been notified that the data from recent third party site data breaches is flooding the Dark Web for sale (see “Hacker group floods dark web with data stolen from 11 companies“). One of the sites listed among those that were hit and where user data was compromised is “The Chronicle of Higher Education”, which had over 3 million user accounts were compromised. A major reason for concern is that Chronicle of Higher Education is a very popular website among academia and general password reuse is a common practice.  If these exposed accounts have been compromised on a third-party site, they can be used to access sensitive information on CSUCI’s secured networks.

If you are currently subscribed to The Chronicle of Higher Education, we are requesting you to do the following to protect and prevent any further information from being accessed by unauthorized users.

    1. Log into your account
    2. Click “My Account”
    3. Click “Password”
    4. Enter your current password
    5. Enter/create your new password
If you haven't done so already, register your myCI account on our DUO 2-Factcor Authentication (2FA) system. 2FA requires users to authenticate after entering their username and password. This is a great way to stop unauthorized users from accessing your account even if your username and password are compromised.

Have questions?  Contact ITS Information Security at infosec@csuci.edu.

Draft Protocols for In-Person IT Support

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Dear Colleagues,

While we continue to work remotely we recognize that some members of our University need in-person assistance with their university computing devices.  The default and preferred way to provide support continues to be virtual, however when in-person support is needed for desktop/laptop computers, tablets or other electronic equipment we ask that users follow these protocols to reduce potential exposure to and spread of COVID-19:

• Do Not Visit IT Staff without an Appointment– Contact your IT professional and ask for an available time to deliver or set up your equipment. Do not stop by the offices or work areas of IT professionals for assistance without prior scheduled approval.

• Bring or Pick Up Equipment in Designated Locations – Your IT professional will designate a location on campus where you may drop off or pick up equipment.

• Prepare Your Workspace – If your IT professional will be setting up or configuring technology within your workspace, please arrange for open and safe access to the area.

• Avoid Close Contact – If you have to be present, allow for a distance of at least six feet between you and your IT professional at all times.

• Please Be Patient – Our university IT professionals are working diligently and taking extra precautions to ensure safety. Technicians may need additional time to properly address their users’ IT needs.

Adobe Sign-In and Licensing issue - updated 5/27 145PM

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Dear Campus Community,

At 7:33 AM on May 27, 2020, Adobe reported an issue with Adobe sign in affecting multiple platforms including Creative Cloud applications and Adobe Sign. This is a regional issue affecting multiple institutions in the Americas, and Adobe technicians are currently working to resolve the issue.

For more information and updates, please refer to Adobe Status Page.


UPDATE: 5/27/2020 145PM. We believe Adobe has resolved the issue related to Adobe Sign. If you continue to experience issues with Adobe Sign, please contact the ITS Solution Center at 805-437-8552 or submit a Solution Center support request 

CI Virtual Labs Modifications - May 29, 2020

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Dear Campus Community:

In an effort to provide a more stable and robust virtual work and learning environment, Information Technology Services (ITS) will be making the following modifications to the CSUCI Virtual Labs (CIVL) at 11:00 p.m. on Friday, May 29, 2020:

  1. The virtual environment for the "Art Lab" will be shutdown. Art-related applications, such as the Adobe Creative Cloud Suite, will be accessible from the “Student Lab”.
  2. The "Student Lab" will be re-sized to better suit the needs of Students during the Summer session.
The "Staff VDI" will remain unmodified as we continue to work remotely.

If you have any issues or concerns, please feel free to contact the Shared Services Solution Center at 805-437-8552 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday, or to submit an ITS Service Request.

Zoom 5.0 upgrade is available

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ITS would like to encourage you to take a moment to update your Zoom client to Zoom 5.0  This update is easiest to receive simply by logging into Zoom's test meeting, which automatically does the update for you. 

The new version provides enhanced security features and it will be required after May 30.  If an older Zoom client attempts to join a meeting the user will be prompted for confirmation before automatically upgrading.  

Performing the upgrade manually in advance will negate the need for you to upgrade while you're just trying to get into to the meeting.

If you experience any problems with this upgrade, please contact the IT Solution Center at 805-437-8552 or submit a service request.