Archive for October 2018

Monthly Bulletin - October 2018

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services.

User Services

  • Expanding Digital Signage installation to include some areas for Student Affairs.  Procurement and installation workflows are being developed and will be tested by this group with the intent to provide a workable “opt-in” model for the rest of the campus.
  • Reviewing Dropbox training and support practices and materials for improvement.  As use of this campus resource grows, additional in-person and on-line resources will be developed.
  • Considering possible support needs for Extended University winter intersession and preparing mitigation strategies.

Application Services

  • Testing continues for the Grey Heller ERP Firewall project.  This project overlaps with Information Security.
  • Work Order Analysis for Application Services 
    • Completed the following number of work orders:
      • 49 for Academic Affairs 
      • 44 for Business and Financial Affairs
      • 01 for Information Technology Services
      • 01 for Student Affairs
    • New work orders opened this period:
      • 41 for Academic Affairs
      • 33 for Business and Financial Services
      • 01 for Student Affairs
      • 01 by a student
  • Angela Stockmon completed 10 sets of database clones to support Application Services ongoing projects and operations.
  • Maintenance packs MP 4.06, 5.00, 5.01 and 5.02 were migrated to our production CI Records and CI Personnel instances this month.
  • Application Services resolved 97 work order in October (as of this update).

Infrastructure

  • Increased Active Directory security with software fixes
  • Dropbox Teams pilot project began to rollout to targeted users/groups
  • Completed migration of SQL server databases from older Berm/Dune servers
  • 4 Infrastructure team members attended 3 days of NTA/CAST (system wide network and systems alliance) meetings in San Diego
  • 2 Infrastructure team members (system admins) completed a week of VMWare 6.7 training
  • 1 Infrastructure team member attended a week of SQL Server training
  • Oversaw semi-annual Data Center UPS maintenance by vendor
  • Developed scope and requested quotes for camera additions for Auxiliary Services cash counting operations
  • Forward progress of data cabling installations for 23 Student Housing additions
  • Assisted with interviews for new student workers for Solution Center
  • Met with consultants assessing ITS needs toward CIO search
  • 2 team members attended 1 hour Fall Protection/Arial Work Platforms training

Information Security    

  • Information Security addressed three significant security incidents requiring SIRF reports.
  • Information Security submitted four news articles to the CI News Center for National Cyber-security Awareness Month.
  • Information Security conducted six Business Email Compromise awareness training sessions to the following groups this month: Human Resources, Office of the President, CI Police Department and the Project PROMESAS staff.
  • Carlos Miranda continues to address campus reported phishing email attempts.
  • Continued configuration and testing of Spirion, which will be replacing our current Identity Finder product.
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • The second pilot group for DUO 2-Step (multi-factor) authentication has performed well with no reported issues or questions from the pilot group.
  • Work continued on CI’s annual Security and Data Risk Assessment (confidential data) to be turned in to the CO in December.  Surveys were sent to designated CI administrators to complete before 11/29/2018.
  • Information Security resolved 124 work order in October (as of this update).
  • Completed 3 Information Security Vendor Risk Assessments tied to IT Procurements.
  • Carlos Miranda was asked to present at the 2018 Submerge User Conference and Phishing Defense Summit.
  • Carlos Miranda completed a CISSP course offered by UCSD
  • Carlos Miranda attended a Cloud Security Summit hosted by Palo Alto Networks in Irvine.

Project Management

  • CI Fileflow document management: XML to TS130 process development in support of intelligent capture of transcripts continues. 
  • Scheduling IRPE migration from TrackIT to TeamDynamix
  • Completed first draft of major IT project review, for presentation to IT Policy & Planning Committee
  • Leading additional training sessions to support TeamDynamix administrator development
  • Kicking off procurement of Via Watermark assessment system for School of Education

Web Services

  • CI Fileflow document management: XML to TS130 process development in support of intelligent capture of transcripts continues. 
  • ​Delivered updates to GPA calculator administrative console for Academic Advising
  • Delivered GRE test sessions registration system for Extended University
  • Developing campus calendar demonstration for Enrollment Management to migrate the campus calendar to more flexible Trumba campus calendar format
  • Working on updates for New Student Orientation web site, VPBFA web site, Extended University and School of Business
  • Working on myCI 3.2 updates to develop new minimal and compressed views of user interface

Administration (AVP’s office)

  • Congratulations to Tara Hughes on her transition to Human Resources as Interim Manager of Administrative Services. Tara Hughes serves as the Interim Manager for an expanded Solution Center. In her new role, Tara will lead a team in building and managing the expansion of the Solution Center to include Human Resources’ first point of contact.
  • Congratulations and farewell to Nasser Mansour, Enterprise Services Engineer, who accepted a new position outside of CSUCI.    
  • Led October IT Policy & Planning Committee to review draft list of major IT projects
  • In partnership with Teaching & Learning Innovations, procured Badgr Pro software to facilitate expansion of digital badging and microcredentialing programs
  • Evaluating customer relationship management (CRM) system needs of Extended University and Enrollment Management
  • Peter attended Ventura County Regional Broadband Summit in Camarillo
  • Peter attended the Educause National Conference in Denver, CO

Monthly Bulletin - September 2018

by Unknown in , 0

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services.

User Services

  • Offered an open meeting for campus members to learn about the wepa print kiosk station being tested.  An accessibility review is underway.
  • Preparing purchases of classroom computers from the AY 17/18 MSFT fund to be deployed early next year
  • Working with Teaching and Learning Innovations team on developing online technical training modules
  • Worked with the library to update and improve messaging to students on appropriate computer use
  • Installed new computers for users on the Santa Rosa Island research facility
  • Worked with infrastructure and security teams to implement new hard drive encryption practices 

Application Services

  • Testing continues for the Grey Heller ERP Firewall project.  This project overlaps with Information Security.
  • Lacey Lovejoy significantly assisted Student Business Services with resolving their payments issue that occurred between 9/19 and 9/21.
  • Lacey Lovejoy completed 14 requests for BFA related to various Student Finance issues and inquiries from SBS staff.
  • Shawn Bochat completed corrections to the Academic Planning Report (APR).
  • Shawn Bochat provided updated data information for the Med Proctor system in Enrollment Management.
  • Angela Stockmon completed 6 sets of database clones to support Application Services ongoing projects and operations.
  • Maintenance pack testing for MP 4.06 and 5.00 continue with move to production, tentatively scheduled for Monday night 10/8.
  • Lacey Lovejoy and Wayne Goodwin attended Integration Tools I training from 9/10 – 9/13.
  • Application Services resolved 77 work order in September (as of this update). 

Infrastructure

  • Ongoing migration of SQL databases.  Recently migrated RIMS, Mainsaver, Prolog, and Traka.
  • Ongoing SSO (single sign on) implementation with Blackboard E-Accounts
  • Replaced battery backup devices (UPS’s) in all 12 telecom rooms in Broome Library (refreshed due to age)
  • Troubleshot and repaired (with Cisco TAC assistance) major problem with Cisco access control system
  • Preplanning for wireless infrastructure for new Commencement location
  • Assisted Computer Science department to train students to do data cabling and termination
  • Ongoing consulting on campus EcoVox energy management system project
  • Created a group policy that changes the logon screen on the library lab machines to a more informative picture with logon instructions and how to get help from the solution center
  • Created an Office 365 Suite Application deployment in SCCM for future updates of Office products on campus
  • Enabled the writing of Bitlocker encryption keys to active directory on all Active directory staff/faculty machines for the campus’ future computer encryption compliances
  • Aided in the installation and configuration of Spirion software for Information Security that is replacing Identity Finder for DLP on workstations
  • Worked with Communications and Marketing on an organized list of email addresses of users who have access to send campus global emails as well as student campus global emails
  • Worked on and came up with a potential solution for shared and delegate calendar issues that included duplicate, missing and incorrect shared calendar items
  • Ongoing internal cleanup of campus firewall rules and server connections
  • Completed migration of all SQL DB’s from older equipment on Berm/Dune to newer SQL servers on ebb/flow
  • Upgraded Commvault version 10 to version 11 on a VM with Windows Server 2016. Still need to configure it to support our new VMWare vSAN.
  • Began discussions to migrate groupshares to Dropbox. Still under review whether this is a good solution or not.

Information Security

  • Carlos Miranda and Neal Fisch hosted Business Email compromise training for Human Resources
  • Carlos Miranda submitted one article to the CI News Center for this month.
  • Neal Fisch rolled out the second pilot group for DUO 2-Step (multi-factor) authentication and held an enrollment and training session on 9/25.  Participants in this group are from HR, Payroll, SBS, Enrollment Management, Financial Aid, Admissions, Finance and Procurement.  This phase is scheduled to last 2 weeks.
  • Workstation Encryption Project:  As of early September, any new non-lab/non-instructor Windows machine, as well as any Windows machine requiring a re-image will be encrypted before it is delivered by User Services.
  • Beginning CI’s annual Security and Data Risk Assessment (confidential data) to be turned in to the CO in December.
  • Information Security resolved 74 work order in September (as of this update).
  • Completed 5 Information Security Vendor Risk Assessments tied to IT Procurements which included Follett, Watermark, and Blackboard eAccounts.

Project Management

  • Melissa Bergem led system administrator training workshops for the TeamDynamix ticketing system for ITS and Division of Business & Financial Affairs team members.
  • Significant progress has been made on the integration solution to enable Intelligent Capture of Transcripts (ICT) using CI Fileflow, powered by Perceptive Content. Design document was approved and, to accommodate Enrollment Management’s (EM) needs, training for EM has been moved to the week of January 14, 2019, go-live date has been moved to February 25, 2019. Cross-training for ITS team members in Perceptive iScript programming language is in progress.
  • First planning meetings for Dropbox Phase 2 implementation (migration of department shares) were completed.
  • Completed implementation of Risk Safety Solutions Hazard Assessment Tool and Inspect Application ahead of Oct 1 deadline mandated by Chancellor’s Office.   
  • Tracking procurement completion of Ecovox Energy Management System and ESM Campus Marketplace to begin project kickoffs.

Web Services

  • ​Completed migration of campus web site search from SearchBlox to Google Custom site search for improved searchability and results.
  • Added 8 additional services to myCI: Academic Calendar, Events Calendar, Campus Directory, Schedule of Classes, University Catalog, Academic Advising, Follett EDiscover, and Qualtrics.
  • Web Services developers have been cross-training in iScript programming language in support of CI Fileflow service support.
  • Completed upgrade of IT Procurement Impact Assessment (ITPIA) form system to streamline the ITPIA notification experience and leverage the TeamDynamix API to read and write data into TeamDynamix, and automate email notification.  
  • Completed timeslot automation enhancement for Housing & Residential Education information system (StarRez)
  • Delivered, deployed and completed Fall Student Research Showcase registration system https://ciapps.csuci.edu/conferences/fallstudentresearch2018/Submission