Archive for January 2019

Migration of scheduled for 2/1

by Unknown in , , , 9

Dear colleagues,

CSUCI will be upgrading to LinkedIn Learning. LinkedIn Learning has the same great content as, and it will provide a more personalized experience.

The upgrade will occur on Friday, February 1st from 6:00 a.m. to 8:00 a.m. During this time, both and LinkedIn Learning will be unavailable. Once the upgrade is complete, the button within myCI will be replaced with a LinkedIn Learning button.

With this upgrade, all your learning activity and history will be seamlessly transferred to LinkedIn Learning. After the upgrade is completed, you’ll receive an email to activate your LinkedIn Learning account. You can find out more and get a sneak peek of LinkedIn Learning in this learner upgrade video.

Please contact Michael McGarry in Teaching & Learning Innovations at with any further questions about the migration. 

Update Your Emergency Contact Information

by Unknown in , , , 6

Dear campus community:

During urgent or emergency situations, the University will use an emergency communication system, CSUCI Emergency Alert, to simultaneously reach the campus community with time-sensitive information using emails, calls or text messaging/SMS.

All students, faculty and staff are automatically enrolled to receive campus emails through the CSUCI Emergency Alert system. However, to receive more timely notifications, we strongly encourage you to opt-in your mobile number for calls and/or text messaging.

Additionally, you may enroll up to three (3) additional mobile numbers to receive calls and/or text messages to parents, siblings or friends, as well as adding up to three (3) other email accounts. There is no charge to subscribe to these notifications, however, call and text messaging fees from cell phone service providers may apply.

Students, faculty and staff may verify or update their CSUCI Emergency Alert contact information via myCI by clicking on your profile name and selecting "Emergency Alert Settings". You can also use this direct link to update your Emergency Alert Settings (myCI login is required).

If the information shown in your Emergency Alert Settings is incorrect, update and click “Save” at the bottom of the page before exiting. When adding mobile numbers, check the box to receive calls and/or text messages then click “Save” at the bottom of the page.

Should you need assistance or have additional questions, please contact Communication & Marketing at 805-437-8415. You may also visit the Emergency Information website for additional information or to review a list of Frequently Asked Questions regarding emergency alerts. Thank you!

New instructional computers, Spring 2019

by Unknown in , , , ,

We are pleased to announce that new computers have been installed in the following classrooms or labs:

  • Aliso 231
  • Bell Tower 2716  
  • Bell Tower 2684 
  • Sierra 1222 
  • Sierra 1232 
  • Topanga 1976 

There are also several rooms with new instructor computers or projectors installed. In most cases this equipment was specified and funded by Materials, Science, Facilities and Technology (MSFT) fee proposals submitted about a year ago, intended to refresh aged equipment. As we work toward bringing all classroom technology up to current standards we will appreciate your thoughtful feedback on the performance of the equipment in these rooms.

As always, if you have any trouble with this or any other classroom computer please log a help request, or call the Solution Center at: 805-437-8552

myCI 3.2 launches this evening

by Unknown in 4

We're pleased to announce that we will be launching a new minor update to myCI (MyCI 3.2) this evening (Friday, January 11, 2019).

Since the release of myCI 3.0 in spring 2018, the Web Services team has continued to develop enhancements to improve ease-of-use and personalization of the myCI experience for students, faculty and staff. Highlights of myCI v3.2 include:

  • Ability customize your MyCI layout in a more minimal, streamlined way
  • 2 additional services added (CI Keys and AV Release Form)
To access a preview of the upcoming release, visit: and login using your Dolphin Name & Password.

Once you’re logged in, please use the “Leave Feedback” button to share your impressions or to let us know about any bugs that you find. We’re always looking for ideas for how to make myCI better than ever, so please let us know what we can do to improve your experience using myCI.

You can also view the myCI 3.2 release notes for the latest updates.

Please contact the Solution Center at 805-437-8552 or email with any questions about these forthcoming changes.

Monthly Bulletin - December 2018

by Unknown in , 5

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services.

User Services

  • Coordinated the TechE award nomination process and learn at lunch event
  • User Services staff members now use the DUO 2F security app for increased security.
  • Proposed technical support plan for the first EU winter session, which included extra support for faculty instructors.  We provided special help in preparing course websites in advance of the start of the term and monitored site development to meet deadlines. 
  • Completed fall pilot of Wepa self-service printing kiosk in Broome Library; began evaluation of results & feedback

Application Services

  • Planning for migration of the Grey Heller ERP Firewall project has started with migration targeted for late January.  This project overlaps with Information Security.
  • PeopleTools Upgrade to 8.56 process has begun with our non-production instance taken on 12/18 and due to be returned on 1/7 for testing and retrofitting as needed.  Production upgrade is scheduled for April.
  • Work Order Analysis for Application Services 
    • Completed the following number of work orders:
      • 19 for Academic Affairs 
      • 24 for Business and Financial Affairs
    • New work orders opened this period:
      • 15 for Academic Affairs
      • 15 for Business and Financial Services
      • 01 for Student Affairs
  • Angela Stockmon completed 7 sets of database clones to support Application Services ongoing projects and operations.
  • Lacey Lovey continued support efforts for the following:
    • Winter Session configuration and setup for Student Financials
    • 1098-T processing
  • Maintenance packs MP 5.03, 6.00 have been scheduled for migration to our production CI Records and CI Personnel instances on January 7.
  • Application Services resolved 43 work order in October (as of this update).


  • Enabled SSO for Watermark project
  • Finalized eAccount Integration with Blackboard Transact for ITS Infrastructure section. Still need configuration with Accounting.
  • Started work on BbConnect (CI Alert) that will add a second SMS field to allow for mobile texts to a 2nd device. Will complete next month.
  • Migrated Communication & Marketing groupshare to Dropbox
  • Migrated ITS infrastructure groupshare to Dropbox
  • Started working on creating a high availability environment for our CI Apps (Campus Directory, Schedule of classes)
  • Decommissioned 10 physical servers in the Data Center cleaning up some server racks in the process
  • Deployed vRealize Operations Manager for our VMWare environment

Information Security

  • Information Security addressed three significant security incidents requiring SIRF reports.
  • Carlos Miranda continues to address campus reported phishing email attempts
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • The ITS User Services technicians have been added to the DUO group for DUO 2-Step (multi-factor) authentication.  Planning for rollout to staff employees is currently under way with rollout expected to begin sometime in January.
  • CI’s annual Security and Data Risk Assessment (confidential data) was completed and turned in to the CO on 11/30.
  • Information Security resolved 81 work order in December (as of this update).
  • Completed 4 Information Security Vendor Risk Assessments tied to IT Procurements.

Project Management

  • The spring 2019 major project submission process is now open.  Learn more about the project review process.
  • Completed Hyland demonstration for Human Resources
  • Completed and closed RSS Hazard Assessment & Inspect Application implementation for Environmental Health & Safety.
  • Closed Campus Logic – Financial Aid project (cancelled)
  • CI Fileflow development of XML-to-EDI interface continues by Web Services staff. Site visit and training by vendor scheduled for mid-January.  Completed development of Retention Policy Manager custom scripting.
  • Watermark VIA assessment system implementation continues for School of Education; on track to begin testing in March.

Web Services

  • Completed 49 support tickets (48 opened this month)​
  • Completed accessibility evaluation of Online Orientation web site
  • Planning and requirements development with Student Affairs for a basic needs application; testing of push notification functionality in goCI mobile app
  • Work on web updates for VPBDA, School of Business, Health Sciences, Multicultural Dream Center, and Solution Center are in progress.
  • Development of myCI v3.2 features continues
  • Added autocomplete functionality to CSUCI web search (powered by Google search)  
  • Evaluating requirements for Housing & Residential Education upgrade of StarRez housing platform to new Portal X version 
  • Launched upgrades to the Nursing applicant management system
  • Began upgrade of Student Support Services management system

Administration (AVP’s office)

  • Announced Tech-E Award winners for Excellence in Profession (Pedro Rivas) and Excellence in Service (Anderson Hanchett)
  • Congratulations to Asha Ramachandra for completing her Lean Six Sigma Green Belt training.
  • Developed draft of cost allocation model for auxiliary services
  • Developed draft of memorandum of understanding between ITS and Teaching & Learning Innovations

What is EkhoTech?

by Unknown in , , , 5

EkhoTech is a term we use that refers to a person, group, event, or communication that promotes the innovative use of technology.  We want to make sure that the campus knows about the rich set of technology tools available for use, and for users to give us insight into the kinds of improvements and enhancements that would make them even better.  EkhoTech efforts strive to connect people and technology in the best possible ways.

Our next EkhoTech event called Tech Talks, also known as "speed dating for technology," will be held soon.  This promises to be a fun, open hour featuring some of the most popular technologies used at CI.  Get power user tips from other technology enthusiasts, and give IT staff your feedback on the tools that are demoed.  Please join us!