Archive for January 2020

Google Chrome (build 80) Browser Update May Affect MyCI-enabled Applications

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On Tuesday February 4, 2020, Google will release an update to the Chrome web browser (build 80). This update will implement a security change intended to increase privacy and security by changing the way cookies are handled by Google Chrome. Additional information on the impact of this update can be found on Microsoft's web site.

Unfortunately, advance testing of this upgrade shows that it may negatively affect many applications and services that are based on current open standards, including some University services that use single sign-on (SSO) through myCI.

Information Technology Services (ITS) recommends that if you encounter errors when trying to access any University systems and services using Single Sign-On (SSO), please switch to another browser, such as Mozilla Firefox or Microsoft Edge, to continue access those systems and services.

There is a CSU system-wide effort currently under way to assess and address the impact of this change to our systems.

Thank you for your continued support and patience while this matter is resolved. Additional updates to this issue will be posted on the ITS News Blog and in this ITS Knowledgebase article. If you have any questions or concerns, please contact the Shared Services Solution Center at 805-437-8552.

Windows 7 Can No Longer Be Supported

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Several messages about the need to upgrade or remove Windows 7 computers were sent by ITS last year and we must now take final steps to ensure that this unsupported operating system fully retires from campus computers.  Information Technology Services cannot provide support to machines running Windows 7 after the Microsoft-mandated end-of-life deadline, January 2020.  Non-conforming computers pose a security threat to all CI computers and CI's network.

Please be advised:

  • There must be a TeamDynamix (TDx) work order ticket recorded in the Shared Services Solution Center (SSSC) requesting a review of your computer to upgrade or remove each computer assigned to you.

  • The ticket must include the plan of action (remove or upgrade your computer(s)) or include a request for exception. 

  • After January 2020 machines running Windows 7 may be administratively blocked from accessing the network.

  • If your daily-use computer is blocked from the network please respond to the TDX Help Desk ticket on record for it. If none has been created the Help Desk staff will create one for you.  ITS will work with you on the best way and time to upgrade, remove, or replace the computer.