Archive for February 2019

Tech Talks on March 14, 2019

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All Faculty and Staff are invited to attend 

Ekho Tech Talks 
a free event demonstrating CSUCI's tech tools such as: 
Duo, Dropbox, Skype, Slack, Qualtrics and Zoom
Join us for Ten Minute Tech Talks:
March 14, 2019 from 11:00 AM to 12:30 PM
Solano Hall 2210
Learn about productivity tools! Enjoy refreshment! Door prizes for the first 15 attendees! 

 "It's like speed dating for technology!" 

Appointment of Chief Information Officer for CSUCI

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This message is shared on behalf of Ysabel Trinidad, Vice President for Business and Financial Affairs:



Dear Colleagues:

I am pleased to announce that James August, Ph.D., has accepted the position of Associate Vice President for Information Technology Services and Chief Information Officer for California State University Channel Islands. Jim currently serves as the Associate Vice President and Chief Information Security Officer at the University of the Pacific in Stockton, California. He also previously served as Director for Information Security at the Tarrant County College District in Fort Worth, Texas.

Jim has 20 years of experience in higher education, healthcare, entrepreneurial, Department of Defense, and large corporate environments. He holds a B.S. in Mechanical Engineering from Temple University, an M.S. in Aerospace Engineering from Pennsylvania State University, and a Ph.D. in Aerospace Engineering from the University of Texas at Arlington.

I’m grateful to the Chief Information Officer search committee for the time and effort they devoted to the selection of the best candidate.

Jim’s first day will be April 1. Please join me in welcoming him to CSUCI.


Sincerely,

Ysabel Trinidad
Vice President for Business and Financial Affairs

Improving access to calendar & deadline information

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One common concern that students, faculty and staff have raised is how to make it easier to find information about events and key campus deadlines that are important to them. 

Information Technology Services has been running a pilot of Trumba, a calendar management system that helps share calendar information in a more flexible, personal way. 

You may have noticed some recent changes to the Calendars & Deadlines page. This important page has been the 20th most visited web page on the CSUCI web site over the past year (Feb 2018-Feb 2019).

New features on the Calendars & Deadlines page include:

1. Subscribing to receive event or deadline reminders by SMS text message or email.
2. Subscribing to events categories and automatically adding those events to your personal calendar. 
3. Search for events/deadlines by name
4. Filter events and deadlines by category

...and much more (see the list of key Trumba features). Teaching & Learning Innovations (T&LI) is also using Trumba as part of our pilot to publish workshop and other event information. View the T&LI Events Calendar, powered by Trumba. 

If you'd like to learn more about Trumba, and find out how your organization can begin to leverage this platform to deliver event and deadline information in a more interactive and personal way, please contact Daniel Martinez in Web Services to request a Trumba consultation. 



Minor Maintenance for Adobe Creative Cloud on 2/20/2019 between 5pm and 6pm

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Username values for Adobe Creative Cloud users will be updated for better administration and management today. This change should not negatively impact use of Adobe CC.  Users will still log in with their CI credentials. There may be a brief period during this minor maintenance window when users may not be able to purchase or install the software from our Kivuto OnTheHub webstore (csuci.onthehub.com).
Thank you for your patience.

Maintenance Notice for OnTheHub webstore

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Please be advised that our Kivuto OnTheHub webstore (csuci.onthehub.com) will be down for planned maintenance in the early morning on February 19, 2019.  During this period you will not be able to purchase software products like Adobe Creative Cloud.  Maintenance is expected to last no more than 3 hours on February 19, 2019 between 12:00 PM and 3:00 PM UTC.

Video: Zoom best practices (thanks to T&LI)

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Zoom has become an increasingly useful and popular tool to support collaboration with colleagues working remotely. Between August and November 2018, per day CSUCI hosted an average of 18 Zoom meetings for a total 72 participants, for an average daily total of 53 hours.

Over that same date range, the University hosted 2173 meetings on Zoom for 8,458 participants and a total of 6,263 hours (with 9.5% of participants using Zoom for the first time).

With so many hours of meetings happening on Zoom, it's a great opportunity to examine how to make the most out of the experience. The Teaching & Learning Innovations (T&LI) team at CSUCI just published a wonderful video of best practices for using Zoom to engage with your colleagues:



Watch Zoom Best Practices video on YouTube

Do you have other best practices for Zoom that you find important? We'd love to hear from you, share your thoughts here.

Want to get started using Zoom? Visit CSUCI's Zoom information page. You can also access Zoom directly from myCI.

2019 CalStateTech conference - Call for Proposals

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The 2019 Cal State Tech Conference, sponsored by the CSU Office of the Chancellor, unites staff and management members of the Academic Technology and Information Technology departments across all California State University campuses and the CSU Chancellor's Office. This is an opportunity to collaborate and break down silos by building a network of colleagues within the CSU system and learn how technology impacts the university.


This year, the conference will explore "Connectivity". The California State University provides world-class connectivity to its campuses. How do we leverage that connectivity to help make the CSU more than the sum of its parts? Creating connections across the CSU can generate a collective intelligence that enables us to use technology to transcend time, space, and resource limits and empower us to become leaders in the field.

The conference will take place July 30 - August 1, 2019 in San Diego.

Proposals will be accepted through February 25, 2019.

TOPICS

Please share your knowledge, expertise and ideas on information and academic technology topics in the following areas:
  • Student Experience and Success
  • Leveraging Data
  • Innovations for Teaching and Learning
  • Accessibility
  • Evolving Infrastructure and Services
  • Emerging Technologies
  • Enhancing Privacy and Security
  • Collaboration and Partnerships
  • Organizational Growth, Change and Leadership

Click here to submit a proposal 
Visit the 2019 CalStateTech conference web site

Contact the conference committee at CalStateTechConference@calstate.edu with questions about submitting proposals.

If you do submit a proposal, we'd love to know! Please email me at peter.mosinskis@csuci.edu.

Monthly Bulletin - January 2019

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Happy New Year! I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the last month.

User Services

  • Installed nearly 200 new computers in computer labs and classrooms over the Winter break, funded by the 2018-2019 MSFT allocation.
  • Adobe Creative Cloud is now available to any student, faculty, or staff member to purchase for personal use at a substantially discounted rate of $25 per year through CSUCI's OnTheHub web storefront.  This is 90% savings over the retail faculty & student price ($239.88 per year).
  • Helped Communications and Marketing to install a digital sign in the Madera Hall lobby.  This new sign is an example of the new Digital Signage system piloted in the Fall.
  • Since our support for Windows 7 will end in December we are closely monitoring its use on campus computers. About 30% of our computers are currently running Windows 7.  User Services is identifying the users of these computers and will work with them to upgrade in the coming.

Application Services

  • Migration of the Grey Heller ERP Firewall project has been scheduled for Monday night 2/4.  This project overlaps with Information Security.
  • PeopleTools Upgrade to 8.56 tasks continue with move-to-production scheduled for April.
  • Maintenance packs MP 5.03, 6.00 were successfully migrated to our production CI Records and CI Personnel instances on January 7.
  • Application Services continued supporting the following operations and projects:
    • Via by Watermark
    • Student 1098-T Processing
    • Title IX Interface Re-design
    • LCD Issue Support
    • CSU Learn for CI
    • Financial Aid Setup and Processing
    • MedProctor Immunizations
    • Faculty Affiliation Support
    • Migration Operations

Infrastructure

  •  Created detailed list of emergency notification speakers at Sierra Hall and Santa Rosa Village
  •  Ongoing work with Police Department to upgrade campus safety and security equipment and systems
  •  Ongoing meetings to activate EcoVox energy management system
  •  Attended job scope meeting to discuss enhancements to Bell Tower side lobby area
  •  Completed a Microsoft Azure disaster recovery proof-of-concept for backing up/failing over servers and services to Azure and then failing them back on premises.
  •  Technical scoping for Microsoft Teams/Skype for Business possible implementations
  •  Audited and fixed numerous group policies that are applied to all campus computers
  •  Updated CI Alert to include more SMS and voice numbers
  •  Configuration of myCI Single-sign-on for LinkedIn Learning and ESM Solutions
  •  Continued migration from G drive to Dropbox (Extended Ed, some ITS, and C&M have been migrated
  •  Ongoing work with Blackboard support to configure the Photo Submission conversion process
  •  Took possession of CommVault backup appliance and began initial racking and setup.
  • Worked with tech support for Alcatel-Lucent network on nefarious bug issue.  Problem temporarily resolved but effort is ongoing to fully resolve.
  •  Ongoing work with new CommVault system for connectivity and install
  •  Refreshed Clearpass wireless authentication hardware

Information Security

  • As part of CI’s ongoing plan to broaden security of CI’s systems access, and to support recent audit findings at the Chancellor’s Office regarding CI Financials (CFS), Information Security will be rolling out Duo multi-factor authentication to all active CI Financials users during the month of February.  Neal Fisch is developing a roll-out calendar that will be shared with in the next two weeks. Rollout will take place in small groups and training sessions will be held by Information Security and Infrastructure personnel.  Additional information regard Duo Multi-Factor Authentication may be found here: https://www.csuci.edu/its/security/2fa-1.htm and https://www.csuci.edu/its/security/2fa-faq.htm
  • Carlos Miranda continues to address campus reported phishing email attempts
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • Information Security continued support of daily security operations and administration.
  • CI’s Annual SOD (Segregation of Duties) Report has been completed and is awaiting CFO signature.

Project Management

  • Deployed updates to Digital Signage request process in TeamDynamix; published new knowledgebase article about digital signage program at CSUCI
  • Revised submission process for minor IT projects in TeamDynamix. The previous minor project process was resulting in frequent incorrect submissions for operational work as projects. The new process creates these requests as tickets, which can then be assigned to major IT project process as necessary.  The new minor IT project form can be found here
  • Launched TeamDynamix ticketing for Financial Systems. Completed decommissioning of legacy TrackIT for IRPE and Financial Systems ticket requests.
  • Completed and closed Frevvo pilot, WhiteHat Security pilot, and Grant Database projects
  • Work continues on online student photo submission process and BlackBoard EAccounts implementation (to replace JSA for DolphinOne Card self-service). Portal mockup is in progress, and configuration continues in support of photo synchronization across multiple systems.
  • Disaster recovery testing plan templates have been updated.
  • CI Fileflow e-transcript process go-live has been moved to week of March 11. Shamrock Solutions, our implementation partner, will be on site during the week of January 28 for configuration and training.
  • Ecovox energy management system implementation is moving forward. Additional functionality for on-premise hosting is moving through the IT procurement process.  
  • Online Orientation development continues; Student Affairs team is working on content development and revision.
  • Watermark VIA assessment system configuration continues; testing of data upload to populate the system is underway. Project is on-track to begin testing in March.
  • Dropbox Teams rollout continues in replacement of group/department network shares. Completed migration of Extended University. Please contact Asha Ramachandra (asha.ramachandra@csuci.edu) with any questions.

Web Services

  • ​Completed 55 support tickets
  • Launched myCI v3.2 on Friday, January 11, making it easier for myCI users to customize their myCI layout, as well as launching 2 additional services (CI Keys and AV Release Form)
  • Completed and closed and Library Migration to Mobile Framework projects

Administration (AVP’s office)

  • Held demonstrations of BP Logix and Adobe Sign electronic forms and workflow tools for key stakeholders. Recordings of demonstrations are available through the AVP’s office (contact Peter Mosinskis).
  • Submitted ITS annual budget draft for 2019-20 FY for review
  • ITS staff and leadership participated in evaluation of 3 candidate finalists for the Chief Information Officer position. 

CI Records & CI Personnel access restored

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Information Technology Services was able to complete the repair on CI Records and CI Personnel and restore service as of 9:00 a.m. this morning. The outage was caused by a configuration error in a system upgrade applied last night. Access CI Records and CI Personnel has been fully restored.

Thank you for your patience, and please contact the Solution Center at (805) 437-8552 or email solutioncenter@csuci.edu to report any further issues with these services.

CI Records and CI Personnel outage

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The campus is experiencing an outage which is affecting our campus' ability to access CI Records and CI Personnel. The problem was identified early this morning and reported to the Application Services team and to the Chancellor's Office, who have been continually working to diagnose and resolve the problem.

During the outage, you may be unable to access CI Records and CI Personnel, or you may see a blank screen when accessing either system.

Further updates on the status of this outage will be provided at 10:00 a.m.

We apologize for the inconvenience and thank you for your patience until this issue is resolved. If you have any concerns please contact Solution Center at (805) 437-8552 or email solutioncenter@csuci.edu.