Archive for June 2020

Adobe Maintenance on 6/15/20

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Minor maintenance is scheduled for our Adobe products on Monday 6/15/20 from 7am - 7:30am.  Adobe may be briefly unavailable during this time.  There should be no change to the user's experience when the maintenance is complete.

Thank you for your patience.

Service alert - Team Dynamix 6/11/2020 - updated 930AM

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930AM update: The issue has been resolved. Between the hours of 7:55 am ET and 9:55am ET on 6/11/2020, TeamDynamix was not accessible due to a widespread outage within the Microsoft Azure environment.

Microsoft Azure has confirmed that the issue has been resolved, see below for details. Further to this notification, we have conducted our own series of performance tests - each of which is now showing normal operation. Please call the IT Solution Center at 805-437-8552 to report any further issues you may be experiencing with TeamDynamix.
855AM: TeamDynamix has reported that some sites are experiencing slowness and errors with the Solution Center online (http://go.csuci.edu/solutioncenter). Information Technology Services is tracking this issue, and will provide updates on this page as further updates are provided by the vendor. Please call 805-437-8552 to report any issues you may be experiencing with TeamDynamix.

Chronicle of Higher Education – Potential Security Issue

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This is an important notice from the Information Security Team at CSUCI.  We have been notified that the data from recent third party site data breaches is flooding the Dark Web for sale (see “Hacker group floods dark web with data stolen from 11 companies“). One of the sites listed among those that were hit and where user data was compromised is “The Chronicle of Higher Education”, which had over 3 million user accounts were compromised. A major reason for concern is that Chronicle of Higher Education is a very popular website among academia and general password reuse is a common practice.  If these exposed accounts have been compromised on a third-party site, they can be used to access sensitive information on CSUCI’s secured networks.

If you are currently subscribed to The Chronicle of Higher Education, we are requesting you to do the following to protect and prevent any further information from being accessed by unauthorized users.

    1. Log into your account
    2. Click “My Account”
    3. Click “Password”
    4. Enter your current password
    5. Enter/create your new password
If you haven't done so already, register your myCI account on our DUO 2-Factcor Authentication (2FA) system. 2FA requires users to authenticate after entering their username and password. This is a great way to stop unauthorized users from accessing your account even if your username and password are compromised.

Have questions?  Contact ITS Information Security at infosec@csuci.edu.

Draft Protocols for In-Person IT Support

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Dear Colleagues,

While we continue to work remotely we recognize that some members of our University need in-person assistance with their university computing devices.  The default and preferred way to provide support continues to be virtual, however when in-person support is needed for desktop/laptop computers, tablets or other electronic equipment we ask that users follow these protocols to reduce potential exposure to and spread of COVID-19:

• Do Not Visit IT Staff without an Appointment– Contact your IT professional and ask for an available time to deliver or set up your equipment. Do not stop by the offices or work areas of IT professionals for assistance without prior scheduled approval.

• Bring or Pick Up Equipment in Designated Locations – Your IT professional will designate a location on campus where you may drop off or pick up equipment.

• Prepare Your Workspace – If your IT professional will be setting up or configuring technology within your workspace, please arrange for open and safe access to the area.

• Avoid Close Contact – If you have to be present, allow for a distance of at least six feet between you and your IT professional at all times.

• Please Be Patient – Our university IT professionals are working diligently and taking extra precautions to ensure safety. Technicians may need additional time to properly address their users’ IT needs.