Archive for February 2020

E-waste and proper disposal of old computers

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Please be advised that old, unused, or out-of-date computers should be removed from campus by CSUCI’s property management department.  IT Services will help coordinate pickup and disposal of such computers on an on-going, as-needed basis.

If you are aware of old computers (laptops or desktops) that are beyond their useful life please let us know about this by creating Shared Services Solution Center (SSSC) tickets for them as promptly as possible.  Old computers should not be held by faculty or staff in offices nor at home.  Out of date computers run the risk of being compromised and often cannot be supported.  They must be disposed of properly at their end of life.

We appreciate your help in following good digital citizenship practices by eliminating old computers, and reducing potential security risks to university data and our network.

Monthly Bulletin - January 2020

by Unknown in , 2

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

  • Completed installation of 160 new computers for students in areas of Broome Library and Sierra Hall, as well as 27 instructor computers in various classrooms
  • Received second MSFT order of approximately 200 computers to refresh several classrooms and computer labs.
  • Completed the upgrade and reconfiguration of LabStats.  Worked with Web Services team to reconfigure “lab find” to display available workstations on the web
  • Completed research for Extended University on visitation software (Microsoft Bookings) to help manage appointments with constituents
  • Presented an option for potential new classroom AV equipment with the configuration of a “Proof of Concept” classroom
  • Assisted in the completion of Housing’s StarRez upgrade

Application Services

  • Development, Testing, Quality Assurance, and Move to Production completed or scheduled during January 2019:
    • AIMs Interface Update - Move to Production in CI Records
    • Perceptive Content Retention Policy Manager Reports  - Move to Production in CI Records
    • AIMs Class Sync for Student – Principal Development Started
  • Database Scripts for the following areas were developed and deployed during January 2019:
    • Admissions (7)
  • Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
  • Work continues on the mandated CI Records, CI Personnel Oracle12cR2 Database Upgrade.
  • Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet
  • Maintenance pack MP 10.1 was placed in CI Records Quality Assurance
  • Application Services continued supporting the following operations and projects:
    • Monthly LCD Issue Support
    • Student Financials Fee Configuration
    • Identity and Access Management Support
    • Migration Operations
    • OpenGov Re-Implementation – Requirements Gathering
    • PMB Parking Interface – Requirements Gathering

Infrastructure

  • Continued Windows Server 2008R2 migrations
  • Upgraded the CommVault hyperscale appliance to latest version Hyperscale 1.5 which included enhancements and critical updates on security, integrity and reliability
  • Commissioned IP speaker system at Broome Library and provided training to Library personnel on programming the calendar for the system. Recorded, installed and tested messages in newly installed Broome Library IP speaker system
  • Ongoing tracking of campus SAFE (Emergency Preparedness Enhancements (EPE)) project
  • Consulted on new classroom technology proof-of-concept in Bell Tower 1684
  • Conducted panic alarm testing and battery replacements with Police Dept.
  • Consulted on several office reconfigurations with Courtney Ellis.
  • Met with Housing on providing additional data connectivity in Santa Cruz Village E
  • Oversaw contractor replacing batteries and doing preventative maintenance on data center uninterruptible power supply (UPS) system
  • Working with Editing Committee for CSU Telecommunications Infrastructure Planning (TIP) Standards document
  • Met with representatives from E&S Ring at University Glen Town Center to discuss adding network connectivity to Town Center apartments
  • Created and activated new DHCP server with Windows 2016
  • Setup a new Remote Desktop Services server with Server 2016 so servers with remote access to more than 2 users can be accessed simultaneously
  • Created and activated 2 new physical domain controllers: 1 for the harbor domain and one for CSUCI domain
  • Worked with Aruba technical support for 2+ days to eradicate wireless authentication issues

Information Security

  • Completed rollout of Duo multi-factor authentication to all faculty and staff between.  Ongoing intermittent work orders related to token distribution and new phone setups continue to stream in. Current statistics include: All Employee Adoption at 91% as of 01/15/2020
  • Conversations with Student Affairs continue regarding communication with students for upcoming rollout of Duo for Students next term.
  • Increased email scamming attempts have been keeping the team busy this month
  •  in collaboration with Student Information Systems, the security audit of CI Records security continues.
    • New custom security database views have been created and tested and are waiting to migrated to CI Records.
  • Working with Infrastructure on Email and Endpoint improvements.
    • CI’s proof of concept with Proofpoint continues.
  • Working with User Services and Infrastructure on physical asset identification and management.
  •  Continued support of Windows 10 upgrades.
  •  Planning efforts around phishing awareness continue, including:
    • Rolling out Cofense’s PhishMe phishing awareness product
    • Creation of new Phish Bowl/Phish Tank repository and website for anything phishing related
    • Updating of the Information Security Phishing web presence.
  • Starting a CO Information Security Audit in January that will run through early March.  ITS staff and CI’s internal auditor will be closely with CO auditor’s and National Guardsmen during the course of this event.

Project Management

  • Business process automation (BP Logix) proof-of-concept continues, with CSUCI leading weekly meetings for participating campuses. Development and testing of sample workflows continues within the platform. Information about the project can be found in the #bplogix channel of the Chancellor’s Office Slack channel, http://calstatetech.slack.com
  • Preparation for the migration from Docusign to Adobe Sign continues. Web site updates, training and documentation updates are underway. Refinement and testing of migrated Docusign forms continues.
  • Blackboard EAccounts migration for Dolphin OneCard Self-Service: working with team to update documentation and reference guides in preparation for go live, and cutover from JSA service.
  • Provided support for You@College implementation project; Chancellor’s Office information security audit; classroom technology support planning; StarRez PortalX migration project; Blackboard online photo submission project; ESM Campus marketplace project; CalUSource implementation; Child Care Center planning; implementation of MS Project Online for VPBFA; Emergency Preparedness Project; OpenGov project request; Duo for Students; and PMB project request for Public Safety.
  • CI Fileflow migration (retention policy manager implementation): testing continues
  • Work with ITS leadership and staff on planning for migration of Dropbox to Microsoft OneDrive
  • Work with TeamDynamix and infrastructure support on user role and ticketing categorization
  • Closed Lynx-to-25Live integration project.

Web Services

  • ​Work with User Services on Labstats lab availability updates for Library spaces
  • Web Accessibility: installation and configuration of SiteImprove, Monsido and Blackboard Ally for Web. Began running scans of web content.
  • Work continues on Library Instagram feed design
  • Work on Student Health Services and Basic Needs web site refreshes
  • Design of Adobe Sign myCI service

Monthly Bulletin - December 2019

by Unknown in , 1

I'm pleased to share the December 2019 monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services for that period.

User Services

  • Along with ITS Infrastructure, provided technical support coverage for the second “on-line only” EU Winter Session.  Customized assistance was given in preparing course websites and technical documentation in advance of the term.  Provided an “on call” technician to address problems reported with access or use of the course websites. 
  • Shepherded the ordering and delivery of 200 new Dell computers specified in the 2019/2020 MSFT plan.
  • Coordinated the acquisition but not purchase of LabView software for our Computer Science department.
  • Along with Academic Affairs, reviewed options for classroom technology that take advantage of the Microsoft Teams platform and Microsoft Surface products currently deployed at sister campus CSUSM.

Application Services

  • Development, Testing, Quality Assurance, and Move to Production completed or scheduled during December 2019:
    • Schedule Planner In App Registration – Move to Production in CI Records
    • Parchment Upgrade – Move to Production in CI Records
    • Checklist Processor Version 2 – Move to Production in CI Records
    • Plan Sequence Auto-Update – Move to Production in CI Records
    • Diploma Extract (retro-fit) - Move to Production in CI Records
  • Database Scripts for the following areas were developed and deployed during December 2019:
    • Admissions (1)
  • Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
  • Work continues on the mandated CI Records, CI Personnel Oracle12cR2 Database Upgrade.
  • Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet
  • Maintenance pack MP 10.0 was placed in CI Records Quality Assurance
  • Application Services continued supporting the following operations and projects:
    • Monthly LCD Issue Support
    • Electronic Document Management Retention Policy
    • Identity and Access Management Support
    • Migration Operations

Infrastructure

  • Upgraded Aruba Clearpass devices
  •  Continued to migrate Windows Server 2008R2 servers to newer versions
  •  Worked with Environmental Health & Safety to determine possible locations for second air quality sensor
  •  Participated in interview for Director of Planning, Design & Construction job search
  •  Reviewed final set of construction drawings for Manzanita Hall for final sign off
  •  Worked with Police Department on planning for Rapid Deploy and Next Gen 911 projects
  •  Ongoing work with Facilities, Police, IT and JOC Contractor on campus SAFE project (Emergency Preparedness Enhancements (EPE))
  • Audited and removed unused network translations for decommissioned systems
  • Finalized estimates for telecom refresh
  • Finalized estimates for wireless infrastructure retrofits
  • Removed servers Scavenge and Scapegoat
  • Turned off old CX340 storage area network (SAN)
  • Turned off old Cisco test UCS
  • Completed SQL Server migrations

Information Security

  • Completed rollout of Duo multi-factor authentication to all faculty and staff between.  Ongoing intermittent work orders related to token distribution and new phone setups continue to stream in. Current statistics include: All Employee Adoption at 91% as of 01/15/2020
  • Continued conversations with Student Affairs regarding communication with students for upcoming rollout of Duo for Students next term.
  • In collaboration with Student Information Systems, continued the security audit of CI Records security.
    • New custom security database views have been created and tested and are waiting to migrated to CI Records.
  • Continued to work with Infrastructure on Email and Endpoint improvements.
    • CI’s proof of concept with Proofpoint continues.
  • Continued to work with User Services and Infrastructure on physical asset identification and management.
  • Continued support of Windows 10 upgrades.
  • Continued its planning efforts around phishing awareness which includes:
    • Rolling out Cofense’s PhishMe phishing awareness product
    • Creation of new Phish Bowl/Phish Tank repository and website for anything phishing related
    • Updating of the Information Security Phishing web presence.
  • Coninued refinements to vulnerability scanning schedules
  • Information Security will be starting a CO Information Security Audit in January that will run through early March.  ITS staff and CI’s internal auditor will be closely with CO auditor’s and National Guardsmen during the course of this event.

Project Management

  • Provided support and coordination for Environmental Science and Resource Management (ESRM) for their Chancellor's Office Amazon Web Services grant and cloud computing pilot for spring 2020
  • Closure of project to implement TeamDynamix for Shared Services Solution Center/Human Resources.
  • ESM campus marketplace: created presentation and communication collateral
  • Support for Emergency Preparedness Enhancements (EPE) meeting
  • Adobe Sign: meet with Adobe representatives to discuss migration next steps. Work with ITS infrastructure to complete user provisioning in preparation for migration.
  • Business Process Automation Proof of Concept (BP Logix): lead demonstration for VP BFA and members of BFA leadership team. Development on pilot forms continues, along with training and coordination.
  • Support for You@College configuration tasks

Web Services

  • Research on intranet concepts and meeting with CSU Monterey Bay to discuss intranet and team support structure.
  • Updated User Experience web site on Web Services: https://www.csuci.edu/its/web/ux-design.htm
  • Web Accessibility & Quality project: Completed procurement of SiteImprove, Monsido, and Blackboard Ally for Web, and began configuration of platforms.
  • Worked on CI Alert interface update
  • Worked on Island View Orientation (IVO) system updates
  • Hiring of 2 new student assistants (Tyler Yere and Salvador Salgado)