Archive for 2019

Monthly Bulletin - November 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

  • Created a support plan for Extended University Winter Session courses
  • Researching “visitation software” and related technology for potential use by Extended University
  • Reviewing and updating plans for audio-visual installation at the Boating Center as a Strategic Initiative
  • Planning the next wave of computer purchases from MSFT 2019/2020 allocation
  • Increased our LabStats license and will update the instance for better reporting next month, after the ITS blackout period
  • Encouraged continuation of the 2019 Tech-E award program, organized by a small and distributed task force of members from all areas of ITS

Application Services

  • Development, Testing, Quality Assurance, and Move to Production completed or scheduled during November 2019:
    • HR/CS Linux OS Web Server Upgrade – Move to Production in CI Records and CI Personnel
    • Schedule Planner In App Registration – Quality Assurance
    • Parchment Upgrade – Development
    • Checklist Processor Version 2 – Quality Assurance, Move to Production in CI Records (12/2)
    • Plan Sequence Auto-Update – User Acceptance Testing
    • Diploma Extract (retro-fit) - Quality Assurance
  • Database Scripts for the following areas were developed and deployed during November 2019:
    • Advising (1)
  • Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
  • Work continues on the mandated CI Records, CI Personnel Oracle12cR2 Database Upgrade.
  • Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet
  • Maintenance pack MP 9.02 was deployed to CI Records 11/12/2019
  • Maintenance pack MP 9.01 was deployed to CI Records 11/4/2019
  • Application Services continued supporting the following operations and projects:
    • Monthly LCD Issue Support
    • Med-Proctor Immunizations Decommission Mitigation
    • Migration Operations
    • Interview of Analyst / Programmer Candidates

Infrastructure

  • Continue working on migrating Windows Server 2008 servers to Windows Server 2016 or later
  • Blackboard photo submission issue resolved allowing users to submit own photos
  • Setup a POC with Email security gateway, Proofpoint, for evaluation and testing to see how it performs in keeping our email security tighter and to block more threats
  • Ongoing work on campus SAFE project

Information Security

  • Rolled out the implementation of Duo multi-factor authentication to all faculty and staff between 11/12 and 11/22.
    • Neal Fisch held Duo Office Hours on 11/18, 11/20 and 11/22 to support rollout with additional days of 12/2 and 12/5 have been scheduled as well.
    • Current statistics include:
        • Stateside Staff Adoption was at 96.6% as of 11/19/2019
        • All Employee Adoption was at 79.5% as of 11/22/2019
  • Began conversations with Student Affairs regarding communication with students for upcoming rollout of Duo for Students next term.
  • Working with Student Affairs on the process to replace Med+Proctor for Immunization tracking.
  • Worked to address a recent increase in email scamming attempts 
  • In collaboration with Student Information Systems, Information Security continues the security audit of CI Records security. New custom security database views have been created and tested and are waiting to migrated to CI Records.
  • Work continues with ITS Infrastructure on Email and Endpoint improvements.
    • CI’s proof of concept with Proofpoint continues.
    • CI’s proof of concept with Palo Alto Networks TRAPS product continues.
  • Work continues with User Services and Infrastructure on physical asset identification and management.
  • Planning efforts around phishing awareness continue, including:
    • Roll out of Cofense’s PhishMe phishing awareness system
    • Creation of new Phish Bowl/Phish Tank repository and website for anything phishing related
    • Updating of the Information Security Phishing web presence.

Project Management

  • Worked with Jim August on initial classroom technology proposal
  • Updates to the ITS project intake process: reduced the number of forms, added project prioritization rubric.
  • Resolved issue with Blackboard Transact upgrade and online photo submission activation; as of 11/14, issue was fixed by the vendor, and testing as well as communication planning for Card Service online photo submission rollout continues.
  • Working with Facilities Services and Budget & Planning on Emergency Preparedness Enhancement Implementation (formerly SAFE Project) coordination and planning
  • Working with VPBFA, Facilities and ITS Infrastructure to configure Microsoft Project Online and Microsoft Project Server.
  • Training for Pro-Card stakeholders in ESM Campus Marketplace solution is nearly completed.
  • Coordinating with Enrollment Management and Shamrock team to put Hyland Perceptive Content retention policy manager into production.
  • Work continues with TeamDynamix consulting on ticket re-categorization and re-prioritization efforts
  • Assisted Conferences & Events in completing upgrade of 25Live scheduling system to 25Live Pro, and obtaining access to vendor support & training resources. Drafted new service level agreement for review, and met with Alissa Blough to discuss staffing changes and future support model.
  • Work continues on StarRez PortalX deployment, and coordination of Cashnet integration testing and clarification of testing roles & responsibilities.
  • Congratulations to CSUCI's Library and Environmental Science & Resource Management teams, who received 2 of 12 innovation grants through the Chancellor's Office to develop new workflows using Amazon Web Services.
  • Developed sample form and process in BP Logix; weekly meetings and demos with systemwide pilot participants continues.
  • Adobe Sign migration continues; next meetings scheduled. Converted Docusign templates have been delivered by Adobe to CSUCI, and testing and cleanup has begun.

Web Services

  • Completed and submitted the Accessible Technology Initiative (ATI) President’s summary report and ATI annual reports for web, instructional materials, and procurement to the Chancellor’s Office prior to the 11/15 deadline.
  • Completed migration of web applications to new load-balanced server environment.
  • Ryan Garcia led a Photoshop workshop for the campus community.
  • Research and meeting scheduling regarding intranet planning.
  • Scheduling Modo Labs (goCI mobile app) upgrade to v3
  • Met with Career & Alumni Services regarding progress on development of new myCI affiliation for paid Alumni & Friends Association (A&FA) members.
  • Completed demo of Hannon Hill web content management system 

Administration (AVP’s office)

  • Work continues on plans for student assistant funding in support of Shared Services Solution Center

Monthly Bulletin - October 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

  • Special Notice about Windows 7: There are about 100 computers on our network still running Windows 7. Several communications about the need to move away from Windows 7 have been shared with the campus, and technicians have worked diligently with users to upgrade.  At this point we have created work orders for the remaining computers that are still on Windows 7 so that they may be specifically addressed. Department heads should review these work orders and advise ITS on how they’d like to remediate these computers.  If an exception for a computer to remain on Windows 7 is desired, this must be reviewed by Information Security Officer Neal Fisch. Communication about the request and the response should be recorded in the work order.
  • Several Macs are being upgraded to the most current operating system
  • Submitted order for 200+ classroom workstations to be replaced through the MSFT program

Application Services


  • Development, Quality Assurance, and Move to Production completed or scheduled during October 2019:
    • HR/CS Linux OS Web Server Upgrade – User Acceptance Testing, Migration Scheduled
    • LYNX Academic Scheduling Project - Move to Production in CI Records
    • Schedule Planner In App Registration – User Acceptance Testing
    • Parchment Upgrade – Development
    • Checklist Processor Version 2 – User Acceptance Testing
  • Database Scripts for the following areas were developed and deployed during July 2019:
    • Admissions (3)
    • Advising (1)
  • Work began on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades by Angela Stockmon & Shawn Bochat.
  • Work continues on the mandated CI Records, CI Personnel, CI Financials Oracle12cR2 Database Upgrade.
  • Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet by Lacey Lovejoy
  • Maintenance pack MP 9.01 was deployed for user acceptance testing in CI Records TRS environment 10/23/2019
  • Maintenance pack MP 9.00 was deployed to CI Records and CI Personnel 10/7/2019
  • Application Services continued supporting the following operations and projects:
    • Student Finance and Student Business Services Training and Support
    • Academic Affairs Fee and Funding Research
    • Monthly LCD Issue Support
    • Med-Proctor Immunizations Decommission Mitigation
    • Migration Operations

Infrastructure

  • Completed the migration and upgrade of the last of the Windows Server fileshares from StorSimple device to the VMWare vSAN.
  • Completed podium location restoration in Del Norte 1500 with new data and AV cabling.
  • Created cost estimates for a potential new satellite campus up north.
  • Ongoing work on Broome Library Public Address system project.
  • Oversaw conversion of CIBC fire alarm panel from analog phone monitoring to cellular line monitoring.
  • Researching a third-party Email security gateway to further ensure email safety against spoofing, spam and phishing attempts.
  • Major upgrade to the campus JAMF Server for Apple device management to protect against a vulnerability.

Information Security

  • Information Security held its first annual Cybersecurity Awareness Fair event in collaboration with some of our vendors partners, external local law enforcement, Chancellor’s Office executive management, CSU campus colleagues, and CI staff. 
    • The event was planned for two days – 10/29 and 10/31 (10/31 was cancelled due to campus closure from fires)
    • The Tuesday event was attended by over 70 individuals with very positive feedback so far.
  • Information Security continues to meet with campus areas to promote Duo multi-factor authentication rollouts and in collaboration with Technology Infrastructure continues the roll out of Duo 2-Factor Authentication.
    • November will be the major rollout period for Duo to CI’s employee population
  • Information Security completed the testing phase of the Delphix Data Masking project for PeopleSoft which will be scheduled for migration as planned.
  • Information Security continues to work with Infrastructure on Email improvements.
    • CI will begin a proof of concept with Proofpoint on Friday 11/8
  • Neal Fisch attended the CO ISAC face-2-face meeting from 10/08 – 10/10 at the Chancellor’s Office
  • Neal Fisch attended the EDUCAUSE Annual conference in Chicago
  • Carlos Miranda attended and completed CISSP training at LAX
  • Neal Fisch and Carlos Miranda attended the UC Santa Barbara Cybersecurity Summit at UCSB on 10/23.

Project Management

  • In cooperation with ITS Infrastructure and MVS faculty Hua Dai and Minder Chen, developed and launched 175 virtual machines for 3 sections of MIS 310 to enable remote access for Microsoft Access.
  • Hyland Software visited CSUCI on 10/10 and made presentations to the Office of the President and Human Resources on document management solutions and opportunities to expand the existing Hyland Perceptive Content document management platform. 
  • Two Amazon Web Services (AWS) grant requests were submitted to the Chancellor’s Office.  
  • Work to migrate existing Docusign templates to Adobe Sign continues. 
  • The Project Management team continues to lead a multi-campus proof-of-concept project for business process automation using the BP Logix product. A Slack discussion channel (#bplogix) is available at calstatetech.slack.com for those interested in participating in further discussion about this platform. Please contact Peter Mosinskis with any questions. 
  • Peter Mosinskis attended a software procurement process review & development workshop at the Chancellors Office.
  • Peter Mosinskis attended the 2019 California Higher Education Collaborative (CHEC) conference at UCLA from October 2-3, focused on opportunities to improve administrative efficiencies at the UC, CSU and California Community Colleges.
  • Along with with Jill Leafstedt and Tara Hughes, Peter Mosinskis participated in a panel presentation at the 2019 Educause National Conference in Chicago, and Peter presented at the  poster session on telecommuting practices and perceptions in higher education.

Web Services

  • ​Completed move of primary www.csuci.edu servers from Rackspace hosting to Microsoft Azure hosting.
  • Completed decommission of ITS Wufoo account; most forms have transitioned to Qualtrics, with remaining Wufoo forms and service transferred to Communication & Marketing's Wufoo account.
  • Ryan Garcia and Daniel Martinez attended the 2019 HighEdWeb national conference in Milwaukee, Wisconsin.
  • Preparing 5 new myCI service buttons for Alumni affiliation

2-Factor Authentication is Coming to CI!

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Dear Colleagues,

Over the past months CI has been in the process of rolling out DUO’s 2-factor authentication solution to increase CI’s overall security posture and to better protect your myCI accounts. 2-factor (which is sometimes called 2-step or multi-factor) authentication or 2FA/MFA, is the process by which a user accesses a computer system or software application using two (or more) forms of authentication to log in to that system or application. The forms of authentication are often described as using, “something you know”, “something you have” and “something you are”. One factor is typically a username and password (something you know). A second factor can be the use of a mobile app, a phone call or text message, or hardware token (something you have) or, in some cases, the use of a fingerprint or retinal scan (something you are). Without at least two forms of verification, the login will fail.

CI is continuing its rollout to the faculty and staff community during the month of November with an anticipated completion date of November 30, 2019.

What to Expect:

During this time period you will receive an email from DUO inviting you to enroll in the system. Please read over the email carefully, and then follow the instructions to enroll yourself in the system.

Please note:

If you do not wish to use the DUO Push Mobile App on your mobile device, you may pick up a token at the Solution Center desk in the Broome Library 1350 from Anderson Hanchett Monday through Friday between the hours of 8:00 AM and 11:30 AM and again between 1:30 PM and 5:00 PM.

It is required that you register at least two (2) methods of authentication. These could be any of the following:

  • Mobile App and Token
  • Token and (unshared) desk phone
  • Token and mobile phone (to call)

Additional information regard 2FA at Channel Islands may be found at these links:


Thank you for your support in keeping Channel Islands a secure computing community.
If you have any questions about the 2-Factor Authentication rollout, please contact your information security team at infosec@csuci.edu.

IT Demo - Intel Unite

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Join ITS for a brief technology demonstration on Intel Unite.

This technology provides a secure wireless connection to conference room displays.   We are researching and testing Unite along with other technologies that may be deployed to certain areas of campus in the future.  The demo will be held on:

Wednesday November 20, 2019

From 2 – 2:30

Lindero 2801 Conference Room


Hope to see you there!

Monthly Bulletin - September 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month.

User Services

  • Progress continues to be made in upgrading or eliminating Windows 7 from our network.  Over 80% of our Windows computers are on Windows 10.
  • Participated in the preliminary design review to address future Grand Salon audio/visual (AV) needs.
  • Worked with Facilities Services to review Del Norte 1500 water intrusion remediation progress. 
  • Developed a potential new workflow for managing communication about name change requests using our TeamDynamix ticketing system.
  • Seeking vendor quotes for classroom workstations to be replaced through the MSFT program. 

Infrastructure

  • Coordination and cabling work to restore Del Norte podium to its rightful location
  • Upgraded code on all campus access layer network switches.
  • Setup Aruba Clearpass to fingerprint wired devices on the network
  • Working on recommendation and budgetary figures for new PA system for Broome Library
  • Coordination of ITS Tech-E Award process for 2019
  • Installed data cables in Sierra Hall 1142 robotics lab to enable drone tracking
  • Taught a CompSci lab on data cabling for the Computer Science Department
  • Consulting on Grand/Petit Salons AV upgrade project
  • Assisted Lutron engineer in getting Lutron lighting server upgraded
  • Ongoing work with campus SAFE project for door controls and closed circuit TV
  • Met with Cisco representatives to discuss upgrades for phone system
  • Started process to move our last department groupshares off StorSimple and on to vSAN. Hope to get this done by end of week.
  • Worked with Finance to resolve and install Blackboard multifunction device readers at Tortillas and Rec Center
  • Continue working on migrating Windows 2008 servers to Windows 2016 or later
  • Resolving wireless issues with User Services for cci_specter network
  • Working on networking issue with FX2 Environment
  • Finalizing shipment of new Wireless Access Points from CO
  • Cutover StarRez infrastructure from the old Win2008R2 servers
  • Working on StarRez Portal X implementation

Information Security

  • Information Security continues its preparations for CI’s National Cybersecurity Awareness Month (NCSAM) activities planned over the course of October
  • Neal Fisch presented to the Strategic Initiative Budget committee for a request for funds to rollout Duo Multi-Factor Authentication to our student population.
  • Information Security in collaboration with Technology Infrastructure continues the roll out of Duo 2-Factor Authentication, which will continue until all employees are on 2-Factor Authentication.
  • Information Security in collaboration with Student Information Systems, began a security audit of CI Records security.
  • Information Security in collaboration with the Chancellor’s Office continues the testing phase of the Delphix Data Masking project for PeopleSoft.
  • Information Security in collaboration with Procurement and US Bank initiated the halting of creation and distribution of paper ProCard statements.

Project Management

  • Launched updated Request for Change (RFC) process in TeamDynamix and completed RFC process handoff from Project Management team to Infrastructure team
  • Launched Environmental Health & Safety Access form and process in TeamDynamix
  • Camtasia 2019 site license for Windows and Mac was updated and is now available for download by all CSUCI students, faculty, staff and students through the OnTheHub online store. For more information or to download, visit the TeamDynamix OnTheHub service page
  • Work on StarRez PortalX migration continues. Migration to new servers was completed successfully on 9/11-9/12.

Web Services


Cyber Security Awareness Fair Coming to CI This Week!

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Dear Campus Community,

In celebration of National Cyber Security Awareness Month (NCSAM) 2019, CSU Channel Islands Information Security is hosting a Cyber Security Awareness Fair on Tuesday, October 29th and Thursday, October 31st, 2019 and you are invited! Come join us for a two-day event that will provide insights from security professionals on the latest cyber threats and landscape, and the opportunity to collaborate across the university.

The Cyber Security Awareness Fair will take place on the main Camarillo campus at the Broome Library in rooms 1310 and 1320 from 9:00 AM - 5:00 PM on each day and will include a pizza lunch on both days until the food runs out.

This is a free event that is open to the entire CI campus community!

Please share this information with your friends and we hope to see you there!

Agenda

Tuesday 10/29/2019

09:30 AM - 10:30 AM Cybersecurity Education at CI
11:00 AM - 12:00 PM Nation State Attacks: You are a Target!
12:00 PM - 01:00 PM Scams Targeting CI Students
01:00 PM - 02:30 PM Diversity in Cybersecurity Panel
02:30 PM - 03:30 PM Securing your Home Router
03:30 PM - 04:30 PM Multi-Factor Authentication is Coming…
04:30 PM - 05:30 PM CI Cyber Security Club

Thursday 10/31/2019

09:00 AM - 10:00 AM How Secure is the Internet: Developing Secure Elliptical Curve Cryptography
10:00 AM - 11:00 AM Using a Raspberry Pi for Home Security
11:30 AM - 12:30 PM Cyber Security Jeopardy
12:30 PM - 01:30 PM The Cyber Threat Landscape and You…
01:30 PM - 02:30 PM The DARK Web…




Up to $250,000 in Amazon Web Services credits available - deadline 10/4

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This message is sent on behalf of Jim August, Associate Vice President for Information Technology Services and Chief Information Officer:

Dear colleagues,

The CSU Innovate program through the Chancellor's Office is pleased to offer another round of Amazon Web Services (AWS) credits to faculty, staff and campus organizations in support of technology pilot projects. (If you're unfamiliar with AWS, it's a powerful cloud-based platform for research computing. You can learn more about CSUCI's Amazon Web Services offering here)

AWS Project proposals may request up to $50,000 in credits for a single allocation to a single campus, and projects serving multiple campuses or the entire system may request up to $250,000.

To apply:

  1. Carefully review the AWS Credits Governance document in PDF format 
  2. Fill out the application here to submit your ideas for consideration. You will need a description (no more than 250 word per field) of the project, high-level project plan, assessment plan, sustainability plan, and dissemination plan.
All proposals must be submitted at http://go.csuci.edu/awscredits by 5:00PM on Friday, October 4, 2019.

Please share this opportunity with your colleagues, and feel free to contact me at jim.august@csuci.edu with any questions. I look forward to reviewing your proposals!

Computer refresh at CSUCI

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Two questions that Information Technology Services (ITS) frequently receives are:

  1. how often are campus computers refreshed, and
  2. how is computer refresh funded?
We're pleased to share some answers to these questions.


Personal Faculty & Staff Computer Refresh
Since 2013, refresh of faculty and staff personal desktop and laptop computers has been funded from the general campus budget as described in the ITS Business Practice for Hardware End-of-Life and "Red Tagging" (BP.03.012):

“Each division receives funding from the University budget to support regular, timely refresh of computer equipment, and each division is expected to prioritize and manage the regular refresh of out-of-warranty and red-tagged computers using those funds at their discretion.”

Lab & Classroom Computer Refresh
Computers in labs and classrooms (including instructor workstations) are primarily funded from two sources. The primary source of funding is the Materials, Science, Facilities & Technology (MSFT) student fee. Computer lab and classroom equipment that is not funded through the MSFT may receive secondary funding for refresh using general funds at the discretion of the sponsoring department/division, strategic initiative or other special one-time funding sources.

Funding Challenges and Strategies for Refresh
Unfortunately, current funding levels limit the University's ability to keep all computers up-to-date. ITS can help divisions and departments to identify and prioritize computers for refresh. Keeping all University computers current is important for security and compatibility. University organizations should target to refresh their computers on a regular, rolling cycle that corresponds to computer end-of-life (see below). To facilitate this process, ITS maintains a database of personal, lab and classroom computers as described in the ITS Business Practice for Personal Computer Inventory (BP.03.009).

Computer End-of-Life
To keep CSUCI's computing environment up-to-date, the ITS Business Practice for Hardware End-of-Life and "Red Tagging" (BP.03.012) identifies a 5-year lifecycle for desktop, laptop and tablet computers for personal, lab and classroom use. In addition, all new computers purchased should have a 4-year extended warranty.

How to Purchase New Computers
Standard desktop and laptop computers can be purchased through the standard IT procurement process. These computers have been selected to serve a majority of campus needs and to facilitate support. Non-standard (or custom) computers can be purchased through the custom IT procurement process.


Thanks for your support in keeping CSUCI's computing environment secure and up-to-date. Please contact Chief Information Officer Jim August at jim.august@csuci.edu with any additional questions about CSUCI's computer lifecycle and replacement process.

Monthly Bulletin - August 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

Coming in September

  • Migration of CSUCI web site onto new Microsoft Azure infrastructure.

User Services

  • Adobe Creative Cloud 2019 is now widely available! Students should have easy access to the products by logging in with their CSUCI credentials. Learn more
  • Windows 10 upgrade progress: More than 77% of our Windows computers are now on Windows 10. The communication plan to upgrade has included several “opt in” messages to local support coordinators and faculty, general announcements on our news site, and 1-1 outreach from the User Services technicians. Targeted upgrades will be scheduled in the coming months to keep the project on schedule for completion by the end of the calendar year.
  • Classroom preparations are complete. Computers have been configured and software has been installed according to instructors needs.
  • We received notification of the 2019-2020 MSFT allocations for technology and are preparing purchases for installation over the Winter break.
  • Participated in the “IT Procurement Process” Kaizen led by Division of Business & Financial Affairs

Infrastructure

  • Setup (and tore down) temporary WiFi for Housing Check-In and Bridge Advising events.
  • Met with Facilities Services and Conference and Events to discuss infrastructure adjustments to be done for Central Mall upgrades in preparation for Commencement 2020.
  • Worked with engineers from Spectrum Business to onboard new circuit for 911 call mapping.
  • Worked with Facilities Services and ITS audio/visual support personnel to get Del Norte 1500 Presentation Room ready for new semester.
  • Refurbished telecom room data jumpers and switch stack for improved traceability, efficiency, and appearance. (BT1562)
  • Met with Police Dept. and Radio vendor to map out upgrade of Police radio system for officers and dispatch.
  • Architected a phone route plan for handling start of term rush for Student Business Services.
  • Worked with InfoSec team to mitigate phishing threats.
  • Worked with InfoSec and server team to strategize security measures for Science Labs.
  • Collaborated with Chancellor’s Office on wireless access point estimates for upcoming distribution.
  • Assisted in phishing attack incident response and assisted with password reset.
  • Enrolled 80 additional users in Duo Two-Factor Authentication.

Information Security

  • Carlos Miranda worked with University Police on a phishing attempt targeting financial aid disbursement
  • Information Security held Business Email Compromise awareness training for new employees in Procurement and Utility Support on 8/26
  • Information Security held Business Email Compromise awareness training for 84 HRE new student assistants on 8/20
  • Information Security in collaboration with Technology Infrastructure continued on the roll out of Duo 2-Factor Authentication to 84 employees with L1 data access in CI Financials.  These rollouts will continue until all employees are on 2-Factor Authentication.

Project Management

  • Led kickoff of a multicampus business process automation project to develop proof-of-concepts to reduce paper and improve process efficiency. Participants include the Chancellor’s Office and 5 CSU campuses including Stanislaus, East Bay, San Luis Obispo, Maritime Academy, and Channel Islands.
  • Completed procurement of TeamDynamix consulting and kicked off project for service management optimization consulting. Over the course of the fall term, the IT project management team will be working with a TeamDynamix consultant to assess our ticketing categorization and workflow processes.
  • Working with Infrastructure & MVS faculty on deployment of Microsoft Azure resources for MIS 310 sections, as part of Chancellor’s Office and Microsoft Azure grant.
  • Peter Mosinskis led an introduction to Information Technology Services for new tenure-track faculty on 8/21
  • Participated in the “IT Procurement Process” Kaizen led by the Division of Business & Financial Affairs
  • Assisted in phishing attack incident response

Web Services

Phishing Alert - 8/28/2019

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Dear Campus Community:

We have seen recent activity targeting students’ financial aid refunds through phishing emails. We have provided an example of a financial aid phishing attempt below. The email attempts to lure students into logging into a fake University web portal, similar to myCI, for the purpose of accessing financial aid information. The attackers are able to use student login information provided through this web portal to access the student’s account and change the student’s direct deposit information. As a result, financial aid funds can be rerouted to a bank account controlled by the attacker. Therefore, the University has temporarily disabled all direct deposit bank information from student accounts. Students who anticipate receiving a refund will be mailed a check to the mailing address on file.

If you have clicked or responded to a phishing attempt, we recommend that you contact your financial institution about any possible fraudulent activity on your accounts and contact the Solution Center at solutioncenter@csuci.edu or 805-437-8552 to assist you with initiating a virus/malware scan.

CSUCI data has not been breached; this was a phishing campaign targeting student financial aid. Any information about financial aid and student refunds will come from an official University email account (sbs@csuci.edu / financial.aid@csuci.edu / financial.aid-global@csuci.edu) and no other email address.

As a precaution, Information Technology Services (ITS) has deleted the phishing email from all student inboxes and reset the passwords of all students who received this phishing email to ensure no malicious activity is actively in progress. If you need to reset your password, you can reset it using the Forgot Password service.

If you have any questions regarding this issue, please contact the ITS Solution Center at solutioncenter@csuci.edu or 805-437-8552, or Information Security staff at infosec@csuci.edu.

Please note, no member of ITS or of CSUCI will ever initiate contact with you for your ID, password or any other personal information either in an email, over the phone, and especially in an anonymous form. Only with your continued awareness and ongoing vigilance will we be able to keep your CSUCI data properly secured. If you receive an email which you suspect may be an attempt to phish for your personal or financial information, please contact Information Security at infosec@csuci.edu.

For more information on phishing, please visit the ITS Security website.

Adobe Creative Cloud 2019

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The Adobe Creative Cloud suite is now available for use on all faculty and staff university-owned computers, labs and classroom devices, and for all students.

Access the Creative Cloud suite using your CI or Dolphin email address recognized as a Federated ID with Adobe.  All current members of the university have 2 GB of space available.

University members may also purchase a license for the Creative Cloud suite for personal computers via csuci.onthehub.com  This one-year license to use the software on personally owned machines comes with 20 GB of storage.

The commonly-used Adobe Creative Cloud 2018 products are installed on faculty and staff office computers by default. If the 2019 version is needed please log a service request in the IT Solution Center portal  and your IT Consultant will install it for you.

Intermittent AT&T Cellular Service

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Dear Campus Community:

AT&T has been working this week on completing repairs and equipment upgrades to a cell tower located behind Malibu Hall, which has resulted in intermittent AT&T cellular service for mobile devices while on campus.

Additionally, AT&T has noted that cellular services will be unavailable on campus Monday, Aug. 19 for approximately 12 hours or possibly a bit longer.

We appreciate everyone’s patience while AT&T completes their work. Thank you.

Monthly Bulletin - July 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

User Services

  • Attracting and Retaining a Diverse and Talented Staff by interviewing, training, onboarding new student assistants.
  • Improving Operational Excellence by installing a new drop-in computer lab/study space in Bell Tower 1538, and reconfiguring computer science lab Sierra 1242.
  • Enriching Communication, collaboration, and community partnerships by participating and presenting at the Cal State Tech 2019 conference, and by providing student computer usage data to the Dean for its Library Program Review.
  • Enriching Communication and Improving Operational Excellence by helping campus Communications and Marketing complete the installation of 8 new Brightsign Digital Signs, marketed as “Channel Surf.”

Application Services

  • Development, Quality Assurance, and Move to Production completed or scheduled during July 2019:
    • LYNX Academic Scheduling Project - Database Schema and Service Account (Re-Application)
    • MedProctor Interface – User Acceptance Testing and Business Process Definition
    • Student Self-Service Residency Lookup – Development, User Acceptance Testing, and Quality Assurance
    • Smart Planner 10.5 - User Acceptance Testing, and Quality Assurance
  • Database Scripts for the following areas were developed and deployed during July 2019:
    • Admissions (5)
    • Labor Cost Distribution (1)
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat.
  • Work continues on Student Financials Fall configuration activities by Lacey Lovejoy.
  • Cal State Apply 2020-21 Update Preview was deployed to CI Records test by Angela Stockmon
  • Maintenance pack MP 8.01 was deployed for user acceptance testing in CI Records TRS environment 7/29/2019
  • Maintenance pack MP 8.00 was deployed to CI Records and CI Personnel 7/1/2019
  • Application Services continued supporting the following operations and projects:
    • Year End Activities for various BFA departments
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • LCD Issue Support
    • Med-Proctor Immunizations
    • Migration Operations 

Infrastructure

  • Ongoing work upgrading old wireless access points to support newest system software
  • Updated phone charge cost centers to reflect changes in several departments
  • Identifying loose end analog phone service for cost saving measures
  • Ongoing work for S.A.F.E. project
  • Continued Windows Server 2008 upgrades to campus servers including file shares and department application servers
  • Compromised mailbox scan on all csuci.edu staff/faculty mailboxes looking for malicious mail forwarding settings and inbox rules used by phishing scams after compromising accounts
  • Ongoing Duo MFA rollout. We have about 20+ new users.
  • Ongoing SQL Server migration 
  • Ongoing Microsoft 2008 R2 OS migration. We migrated several services already (SCLogic, Student SFTP/HTTP server, Prolog, TutorTrac, Pharos).
  • myCI Authentication service was upgraded from 3.3.1 to 3.4.3 which is more stable
  • Migrated Student Services share off StorSimple

Information Security

  • Work on the fraud case involving CI and Dell continued with participation from Information Security (Carlos Miranda), User Services (Chris Murphy), and various member of campus PD.  The case was closed on CI’s side and Dell continues to implement better controls on their side.
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • Business Email Compromise training completed for Dean’s Office of Arts and Sciences – 7/17
  • 2-factor authentication (2FA) for VPN Users – Rollout to 61 users scheduled for Wednesday 8/7
  • Qualys Scanning was turned over to Information Security from Infrastructure
  • Security Awareness Month activity planning continued
  • Information Security completed and submitted the annual assessment of L1 confidential data on 7/1/2019
  • Neal Fisch attended the CSU Tech Conference 2019 (CalStateTech2019) in San Diego

Project Management

  • Peter Mosinskis led a panel presentation on building digital citizens and technology ambassadors with Dawn Canfield, Tara Hughes, Wendy Olson, and Michael McGarry at the CalStateTech annual conference in San Diego CA.
  • Project to migrate to Adobe Sign has kicked off. 5 training sessions have been held by Adobe support and recorded.
  • Melissa Bergem and Marc Aten attended the StarRez Connect global conference in Denver, in support of HRE’s StarRez Portal X migration project.
  • Prepared and submitted 3 proposals for Strategic Initiative Funding.
  • Testing and refining new project prioritization matrix to support division project prioritization. 
  • Working with Office of the President to develop requirements for document management upgrade.
  • In partnership with T&LI, preparing draft of Accessible Technology Initiative (ATI) CSU Addressing Accessibility Requirements Project (CAARP) report and campus accessibility plan update

Web Services

  • ​Launched updated campus events calendar interface, powered by Trumba https://www.csuci.edu/events/
  • Launched new “Forgot Your Dolphin Name” service to facilitate student self service on 7/19 https://myci.csuci.edu/portal/username. As of 8/7, the service has facilitated 192 self-service retrievals of Dolphin User Name and Dolphin ID 
  • Developing administrative interface for myCI to facilitate creation of new services.
  • Developing social media marketing materials for goCI marketing campaign for 2019-20.
  • Completed 82 support tickets.

New "Forgot Your User Name" service

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We're pleased to announce that Information Technology Services (ITS) has launched a new self-service method to help students and alumni retrieve their Dolphin User Name and 9-digit Dolphin ID Number.

The new "Forgot your User Name" service can be accessed directly from the myCI login page or using this direct link: https://myci.csuci.edu/portal/username

If you have any questions about this new service, please contact the Solution Center at 805-437-8552.

Migration from Docusign to Adobe Sign

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In order to manage service costs and enable wider use of electronic signature and "paperless" processes, the Division of Business and Financial Affairs (BFA) has selected Adobe Sign to replace Docusign as an electronic signature tool. Adobe Sign provides comparable (or improved) functionality to Docusign at a fraction of the cost. Because of the advantage in pricing, we have been able to secure a much broader license that will allow for use not only with BFA forms but for electronic signature processes across campus.

An initial step in the change from Docusign to Adobe Sign will be to migrate the existing forms included in DocuSign over to Adobe Sign. Information Technology Services (ITS) will be assisting with this migration, which will occur in two phases over the 2019-20 fiscal year. Phase 1 of the migration project will focus on migrating high-volume/high-impact forms from Docusign to Adobe Sign. These key processes represent 70-80% of CSUCI's existing transaction volume in Docusign. Once Phase 1 is complete, Phase 2 will begin, where migration of remaining forms is expected to take place. At the same time Phase 2 is occurring, ITS will be working with representatives from across campus to enable use of Adobe Sign with forms and workflows across all divisions.

Please be aware that BFA is suspending the onboarding of new Docusign forms effective immediately. Existing Docusign form creators/senders may continue to send forms and operate existing workflows, but we ask that you limit or postpone the development of new forms or workflows within Docusign.

ITS, in conjunction with BFA’s Docusign administrator, is scheduling information sessions about the Adobe Sign migration (invitations are forthcoming); we strongly encourage each of you to attend these sessions to learn more about the migration process. ITS and other BFA staff members are currently completing "train-the-trainers" training and assembling training materials in preparation for the Phase 1 migration.

Please contact Peter Mosinskis, Director of IT Strategy, at peter.mosinskis@csuci.edu, or Nathan Bowden, Director of Strategic Operations at nathan.bowden@csuci.edu with any questions or concerns about this migration. Feel free to share this email with other colleagues that may be interested in these platforms.

Thank you for your continued effort to improve efficiency and to create a more streamlined, paperless environment at CSUCI, and we look forward to a smooth and successful transition to Adobe Sign.

Computer moves

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As CSUCI continues to grow, office moves are a fact of life. However, members of our campus community may not be aware of the distribution of roles & responsibilities surrounding these office moves with respect to office technology and personal computers.

To help minimize disruption and clarify expectations, over summer 2019 Information Technology Services completed and published a new business practice for support of computer moves.

We encourage you to review & familiarize yourselves with the practice, and feel free to contact Dawn Canfield, Manager of User Services, at dawn.canfield@csuci.edu with any questions or concerns. ITS looks forward to ensuring that your technology move requests go smoothly, and we appreciate your partnership and cooperation.

Digital signage program update

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In light of recent questions about the digital signage program at CSUCI, I'm pleased to provide you with a history and overview of the program.

In 2017, the University began an evaluation of its digital signage environment, and documented documented 43 screens in 14 different locations.

Through the evaluation process, several issues were identified:

  1. There was no central method to manage critical campus messaging to all digital signage
  2. The previous process to configure & maintain digital signs wasn’t scalable or sustainable. Information Technology Services (ITS) had a standard for digital signs displays, but it took considerable time to install & configure each screen. In addition, ITS needed to go out and touch each device to update or patch devices.
  3. Displayed information on digital signs were not consistently formatted, due to the variety of digital signage approaches that were used.
With the support of Associated Students Inc at CSUCI, and in collaboration with Communication & Marketing, ITS identified requirements and completed an evaluation and selection process to choose a central digital signage vendor.

After completing their evaluation and sharing the results, Brightsign hardware and Carousel software were selected by the evaluation team for the initial system implementation, and implementation began in 2018. At present, new digital signage screens are deployed in Madera Hall and the Student Union.

All departments requesting new digital signage screens shall participate in the program. For existing screens, participation in the digital signage program for existing screens is optional at present; however, campus organizations that are planning to upgrade their existing screens in the next 12-24 months should plan to participate in this program.

Interested in obtaining new digital signage or upgrading your current signage? ITS has published a knowledgebase article describing how to get started.

If you have any questions about the signage program, please contact Dawn Canfield, Manager of User Services at dawn.canfield@csuci.edu.

Campus events calendar - new release coming on 7/26

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Information Technology Services, in partnership with Communication & Marketing and Conferences & Events, pleased to announce that we will be launching a redesigned campus events calendar on Friday, July 26, 2019.

The Web Services team has partnering with calendar service Trumba to improve the ease-of-use and personalization of the campus events calendar experience for students, faculty, staff and the CSUCI community.  Highlights of this new release include:

  • Ability to receive email and SMS/text reminders about calendar events
  • Ability to subscribe to calendars and add them to your personal calendar
  • Table, list and month views for the calendar
  • Sign in and save events of interest using your CSUCI student or employee email account. 
To access a preview of the upcoming release, please visit: https://www.csuci.edu/events/. You can also review the list of new calendar features.

We encourage you to share your impressions or to let us know about any bugs that you find, please use the Events Calendar feedback form. We’re always looking for ideas for how to make the events calendar better.

Please contact the Solution Center at 805-437-8552 with any questions about these forthcoming changes. 

Zoom update recommended

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Due to a known vulnerability using Zoom on Mac clients it is recommended that users take a moment to update Zoom to the most current version.

The vulnerability is discussed in this blog post, and is easily resolved by updating Zoom.  You may log a Solution Center request if you'd like assistance with the update.

Monthly Bulletin - June 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

User Services

  • ITS has routinely provided hardware quotes to departments for computers, printers, TVs, etc. by request via email. Users may now make and track responses to these requests through our ticketing system under the Request a Quote service. Quotes provided will be from approved vendors and users will get an email notification that the quote is ready as soon as the quote is sent by the vendor.
  • Technicians have made good progress in upgrading campus computers to Windows 10. About70% of our PCs are on Windows 10, with the goal to have them all upgraded by the end of the calendar year. This is necessary because support for older versions of Windows will be ending.
  • We have installed new data projectors in 17 classrooms.
  • Users can now reference an IT Computer move procedure which could be helpful in planning and executing moves of office technology on campus.
  • Our student assistant training and mentoring program is being updated and refined. We currently have 2 open student assistant positions.

Application Services

  • Development, Quality Assurance, and Move to Production completed or scheduled during June 2019:
    • Hyland Perceptive Enterprise Document Management (CI FileFlow) SQL Table Updates
    • LYNX Academic Scheduling Project - Database Schema and Service Account
    • MedProctor Interface – Principle Development
  • Database Scripts for the following areas were developed and deployed during June 2019:
    • Admissions (2)
    • Student Records (1)
    • Student Financials (1)
    • Labor Cost Distribution (2)
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat
  • Work continues on Student Financials Summer/Fall configuration activities and Academic Career / Program Fee restructuring by Lacey Lovejoy
  • Maintenance pack MP 8.00 was deployed for user acceptance testing to CI Records and CI Personnel 6/17/2019
  • Maintenance pack MP 7.01 was deployed for CI Records 6/10/2019
  • Yearly clone and freeze of Campus Solution database for Student Financials Audit by Angela Stockmon
  • Application Services continued supporting the following operations and projects:
    • Year End Activities for various BFA departments
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • LCD Issue Support
    • Med-Proctor Immunizations
    • Migration Operations

Infrastructure

  • Upgraded AdvisorTrac and Tutortrac applications and corresponding Windows Server
  • Migrated file server rummage.csuci.edu to vSAN with updated Windows Server
  • Upgraded RIMS software
  • Working with Shipping & Receiving to upgrade SCLogic software and Windows Server
  • Setup new Jamf Pro server for managing Macs and iPads
  • Setup 2 new software license servers to replace the Windows Server 2008 servers that will be out of support soon
  • Old domain controller deprovisioned and raised our domain functional level and domain forest level to allow newer Active Directory solutions
  • Created firewall rules for various services
  • Assisted Conference and Events guest with networked printer issue
  • Ongoing work on campus SAFE security upgrades project
  • Infrastructure planning for new convenience computer lab in Bell Tower
  • Replaced dead entrance phone at Police Station
  • Tracing/determining cable path for digital display in Bell Tower.
  • Telecom rooms summer cleaning.

Information Security

  • Completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • Information Security continued support of daily security operations and administration
  • Business Email Compromise training has been scheduled for Dean’s Office of Arts and Sciences for mid-July
  • Security Awareness Month activity planning has started
  • Information Security completed annual assessment interviews with active department management or designees of L1 confidential data.  The final report will be delivered to the CO on 7/1/2019 by close of business.

Project Management

  • Dropbox Phase II (Team Folders) project was cancelled. Organizations that have already migrated to Dropbox Team folders can continue to use the functionality until further notice. Please contact Asha Ramachandra or Peter Mosinskis with any questions.
  • Closed the TrackIT to TeamDynamix migration project. TeamDynamix has now grown to provide ticketing platforms for Procurement, Enrollment Management, Corporate Games, Financial Services, Card Services, and Information Technology Services. The system has 107 active services in 74 service categories and 52 published knowledgebase articles.
  • Peter Mosinskis attended CSU Ally Symposium on 6/13 at the Chancellor’s Office in support of CSUCI’s implementation of the Blackboard Ally accessible digital content tool for CI Learn (which is supported by Teaching & Learning Innovations)
  • Created and now piloting a new project prioritization rubric with Division Project Coordinators.
  • Celebrated launch of VIA by Watermark assessment platform with Brian Sevier and School of Education (SoE). The launch of the product helped SoE successfully close their accreditation review. CSUCI was recognized by the vendor as one of the first two CSU campuses to successfully implement the product, as well as for its rapid implementation of VIA, completing the implementation in an almost-unprecedented 4 months.
  • Closed the Online Island View Orientation (IVO) powered by Advantage Design Group implementation.
  • Melissa Bergem attended the TeamDynamix annual conference in Minneapolis
  • Posted Enterprise Systems Developer position on CSUCI jobs site.
  • Working with AVP of ITS and Infrastructure team on Chancellor's Office Capital Design Planning and Construction (CPDC) Telecommunications Infrastructure Modernization Projects proposal submissions in support of potential General Obligation (GO) bond measure.

Web Services

  • ​Continued work to support outstanding issues for CI Fileflow (Hyland Perceptive Content) project
  • Launched preview of new campus events calendar interface, powered by Trumba: https://www.csuci.edu/events/
  • Launch of new home page and sub-page template design for John Spoor Broome Library
  • Developed beta version of “Forgot User Name” service to support retrieval of Dolphin Name and Dolphin ID number; please contact Peter Mosinskis at peter.mosinskis@csuci.edu with any questions.
  • Closed Nursing HIPAA user management enhancement request project
  • Marc Aten completed 2 Peoplesoft training courses
  • Completed 82 support tickets in June

Monthly Bulletin - May 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

User Services

  • Computer Inventory records update: over 2000 Zoho records have been updated and corrected through a process of physical inventory and cross-referencing of data.  Data has been shared with departments for replacement planning.
  • Adobe Creative Cloud 2019 is being installed in labs/classrooms and is available for faculty and staff.
  • Windows 10 upgrade process – 65% of polled machines are now using Windows 10.
  • More than 147 Shared Solution Center Service requests were received for User Services in May. 

Application Services

  • Shawn Bochat assumed the interim role of Associate Director of Application Services.  Neal Fisch continues his role of Information Security Officer and PeopleSoft Security Administrator for CI Records, CI Personnel, and CI Financials
  • Development, Quality Assurance, and Move to Production completed or scheduled during May 2019:
    • Smart Planner – Campus Configuration / Bug Fixes
    • Perceptive Enterprise Document Management (EDM) SQL View Updates
    • InsideTrack CRM Interface Updates
    • Via Watermark API Interface Updates
  • Database Scripts for the following areas were developed and deployed during May 2019:
    • Admissions (2)
    • Student Records (1)
    • Student Financials (2)
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat.
  • Work continues on Student Financials Summer/Fall configuration activities and Academic Career / Program Fee restructuring by Lacey Lovejoy.
  • Maintenance pack MP 7.00 was migrated to CI Records and CI Personnel 5/2/2019
  • Maintenance pack MP 7.01 was deployed for User Acceptance Testing
  • Application Services continued supporting the following operations and projects:
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • AdmitHub Chatbot
    • LCD Issue Support
    • Med-Proctor Immunizations
    • Migration Operations

Infrastructure

  • Ongoing work on campus SAFE project – doors and cameras pathways and telecom rooms.
  • Commencement security and wireless equipment setup and tear down.
  • Commencement technical oversight for streaming vendor.
  • Technical support work for Casa Pacifica event.
  • Consultation and assistance prep for Camp Kramer presence.
  • Ran a Parallels Remote Applications Server pilot program.  This will eventually become more widespread over next two semesters.  This will allow the us to “stream” applications to workstations, tablets and phones, such as SPSS, Microsoft Office, etc.
  • Began project to decommission or upgrade all Windows Server 2008 and SQL Server 2008 servers and virtual machines so they will be supported by Microsoft in 2020 and beyond.
  • Installed the CommVault HyperScale appliance for server backups.
  • Added DMZ to Fx2 environment.
  • BadgePass/Blackboard transact photo submission project.
  • StarRez Portal server migration and Portal X module installation.
  • POC project for cloud computing in Azure. Our MIS department received a grant from Microsoft.

Information Security

  • Work continues on the Level 1 Data Inventory and ITS is on track to meet the reporting deadline of 6/28.

Project Management

  • ITS was awarded a $10,000 innovation mini-grant from the CSU Chancellor’s Office for a multi-campus business process automation tool proof-of-concept. During the 2019-2020 fiscal year, CSUCI will work with other CSU campuses to develop best practices for building and sharing electronic forms and workflows using a standard tool. Please contact Peter Mosinskis with any questions.
  • Completed go-live of Hyland/Brainware intelligent capture of transcripts (ICT) platform for Enrollment Management on 5/13. Provide post-launch support & follow up on remaining issues.
  • The Chancellor’s Office has finalized a systemwide purchasing agreement for the Adobe Sign e-forms and digital signature platform. In collaboration with the VP BFA, ITS is developing a plan to deploy the Adobe Sign platform over the next 12 months. Details are forthcoming. Please contact Peter Mosinskis, Director of ITS Strategy with any questions.
  • Supported Human Resources and Shared Services Solution Center in TeamDynamix ticketing platform go-live on 5/20
  • TeamDynamix service management system was upgraded to v10.3. New functionality includes primarily administrative enhancements to workflow creation and form design. Full details can be found at https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=76193
  • Kick off of Lynx-25Live migration project with Academic Affairs. Lynx is an upgrade to the transactional system that improves speed and reliability of regular delivery of information between 25Live and PeopleSoft.
  • Online photo submission project to support student submission of ID card photos has been delayed due to bugs discovered in the Blackboard Transact product that must be repaired by the vendor. Once bugs are repaired, tentative go-live expected in early fall.
  • Research & provide data for Extended University course shopping cart system
  • Work with Office of the President to evaluate existing Rocket document management system issues and functionality.

Web Services

  • ​Troubleshooting Trumba notifications interface in preparation for events calendar interface upgrade.
  • Deployed Commencement 2019 mobile app experience for event-day access in goCI.
  • Preparing single-sign on code for Housing & Residential Education migration to new StarRez Portal X system
  • Pre- and post-launch support of Hyland/Brainware go-live
  • Redesign work for Library home page continues
  • Completed 74 tickets last month    

Introducing Adobe Spark for Education

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Adobe Spark is a free, online and mobile design app that allows users to create social graphics, short videos, and web pages. CSUCI members now have access to Adobe Spark for Education. To access, look for the “Log in” link at the Adobe Spark for Education portal. Choose “login with a school account.” Enter your CI email address, then choose “Enterprise ID” and complete the login process.

Adobe Spark for Education is a part of the Adobe Creative Cloud which is being deployed to computer labs and classrooms across campus.

Monthly Bulletin - April 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services (ITS) over the previous month.

Administration (AVP’s office)

  • Jim August joined ITS as Associate Vice President for Information Technology Services and CIO on April 1st. Please join us in welcoming Jim to campus and to the Division. Jim's office is located in Lindero Hall 2824.

User Services

  • User Services and Infrastructure completed various network upgrades for the Goleta Campus:
    • The campus network equipment appliances and wireless access points have been updated for improved security and to allow for growth of campus Digital Signage.
    • A SCCM server has been built and configured, and will be used for workstation deployment.
  • New practice instituted for requesting and providing vendor quotes using TeamDynamix (TDX) ticketing system. This should reduce the amount of time end users wait for quotes, eliminate the need for duplicate quotes and aid the purchasing workflow by having the quote and procurement request accessible via TDX.
  • Worked with several departmental support coordinators by providing advice on their computer purchases needed to bring user workstations up to standard

Application Services

  • Wayne Goodwin is leaving ITS; his last day working will be May 10. Please join us in wishing Wayne success in his future endeavors. 
  • Move to Production has been scheduled for the following items for 4/2/2019:
    • Watermark/VIA Interface
    • Canvas LMS Integration updates
    • IVO Registration Import
    • CI Fileflow Enterprise Document Management (EDM) Interface
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat.
  • Work continues on Student Financials Summer/Fall configuration activities and MSLI setup by Lacey Lovejoy
  • Work continues on the Campus Logic project for Financial Aid by Wayne Goodwin
  • PeopleTools Upgrade to 8.56 was completed with minimal impact the weekend of 4/5.  Thanks to all the ITS and functional support personnel who helped make this happen seamlessly.
  • Maintenance packs MP 6.03 was migrated to our production CI Records and CI Personnel 4/2/2019
  • Application Services continued supporting the following operations and projects:
    • Via by Watermark
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • LCD Issue Support
    • CSU Learn for CI
    • Financial Aid Setup and Processing
    • Med-Proctor Immunizations
    • Migration Operations 

Infrastructure

  • Ongoing work with Police Department, Lock Shop, Communications and Marketing on the campus S.A.F.E. project
  • Temporary WiFi Setup for Arts Under the Stars Event
  • Mike Long served as MC for Campus Staff Awards and Faculty Commemoration
  • Consult with campus Police Department and Ventura County Sherriff’s Office for camera setups for Commencement
  • Cable install work for Commencement camera installs
  • Met with Casa Pacifica team to detail needs for their annual fund raiser
  • Consult with State Legislative Data Center team for upcoming livestream of Assembly Hearing on campus
  • Interviewing candidates for Student Assistant (Infrastructure Systems Specialist)
  • Enabled single sign on (SSO) for ScholarWorks and MedProctor
  • CommVault backup appliance prep work started. Once completed we will work with CommVault Professional Services to complete hopefully by end of May 2019.
  • Patching critical Windows server vulnerabilities per the latest Qualys scan
  • Started gathering third party email records to update our campus SPF record to further test DMARC and other anti-spam/spoof policies
  • Created a system-wide (CSU) working group to pursue a common DDI (DHCP, DNS, IPAM) product to be used at all CSU campuses
  • Created a system-wide working group to utilize Node-Red programming suite to automate time consuming network tasks

Information Security

  • Information Security held Business Email Compromise awareness training for Career & Internship Fair on 4/9, Extended University on 4/15, and for about 50 Student Affairs Staff on 4/29
  • Information Security in collaboration with Technology Infrastructure rolled out the first round of Duo 2-Factor Authentication to employees with L1 data access in CI Financials.  These rollouts will continue until all employees are on 2-Factor Authentication.
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit

Project Management

  • Organized and coordinated two workshops for students & employees on best practices for using LinkedIn to develop your personal brand, connect with others, and leverage LinkedIn Learning to build skills and create learning paths
  • Assist new CIO Jim August in transition & onboarding
  • Peter Mosinskis led business continuity planning tabletop exercise "The Day the Network Died" for Business Continuity Planning committee
  • Digital citizenship & literacy: Melissa Bergem led workshop in collaboration using CI Docs (Google Docs, powered by Google GSuite for Education) through the Professional Development & Personal Enrichment (PDPE) team
  • Peter Mosinskis attended Salesforce HigherEd Summit in San Diego
  • Publicized, solicited and submitted 2 Innovation Minigrant proposals to the CSU Chancellor's Office "CSU Innovate" program
  • Publicized & solicited proposals for Amazon Web Services (AWS) credits for the CSU Chancellor's Office "CSU Innovate" program
  • CI Fileflow: work continues on Brainware for Transcripts integration and addressing of operational issues in preparation for go-live on 5/6. Enrollment Management is purchasing additional consulting hours for post-launch Brainware support, and ITS is scheduling Brainware training for selected team members. 
  • Planning and proposal development in support of new Chancellor's Office accessibility program entitled "CSU Addressing Accessibility Requirements Projects (CAARP)"
  • Online Island View Orientation: completed IT integration. System is live and production web address has been established. Go-live expected on or before June 17. 
  • Tara Hughes, Dawn Canfield, Michael McGarry, Wendy Olson, and Peter Mosinskis were invited to present at the 3rd annual Cal State Tech conference on the topic of "Developing Digital Citizens and Technology Ambassadors"

Web Services

  • Congratulations to the Web Services for receiving the Collegiate Advertising Awards Gold Award for the design of the CSUCI News Center web site
  • Digital citizenship & literacy: Daniel Martinez led workshop in creation of electronic surveys & forms using Qualtrics through the Professional Development & Personal Enrichment (PDPE) team
  • Organized and led mentorship and job shadowing half-day workshop for Newbury Park High School DATA academy students 
  • Completed vertical collapsing table design pattern for enhanced web site tables functionality in the web site Pattern Library
  • Event Calendar migration: met with Nancy Gill and Kim Ritchey to plan out migration of existing public-facing events calendar to Trumba
  • Worked on single-sign on (SSO) provisioning integration to support housing StarRez Portal X system upgrade
  • CI Fileflow: worked on adjustments to TS130 process for local community colleges; also Brainware Visibility installation, configuration and troubleshooting
  • Design & content work on Extended University home page changes, Academic Roadmaps forthcoming web site, and LinkedIn workshop advertising
  • Completed 67 support tickets this month

Up to $250,000 in Amazon Web Services credits available - deadline 5/3

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This message is sent on behalf of Jim August, Associate Vice President for Information Technology Services and Chief Information Officer:

Dear colleagues,

The CSU Innovate program through the Chancellor's Office is pleased to offer another round of Amazon Web Services (AWS) credits to faculty, staff and campus organizations in support of technology pilot projects. (If you're unfamiliar with AWS, it's a powerful cloud-based platform for research computing. You can learn more about CSUCI's AWS offering here)

AWS Project proposals may request up to $50,000 in credits for a single allocation to a single campus, and projects serving multiple campuses or the entire system may request up to $250,000.

To apply:

  1. Carefully review the AWS Credits Governance document in PDF format (myCI login required) 
  2. Fill out the application here to submit your ideas for consideration. You will need a description (no more than 250 word per field) of the project, high-level project plan, assessment plan, sustainability plan, and dissemination plan.
All proposals must be submitted at http://go.csuci.edu/awscredits by 5:00PM on Friday, May 3, 2019.

Please share this opportunity with your colleagues, and feel free to contact me at jim.august@csuci.edu with any questions. I look forward to reviewing your proposals!

LinkedIn Workshops for Students & Employees on 4/24

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Did you know Lynda.com is now part of LinkedIn (now called LinkedIn Learning?) LinkedIn operates the world’s largest professional network on the Internet with more than 610 million members in over 200 countries and territories, and has a wide variety of services for both students, faculty and organizations to help create connections and enrich learning.

Come join LinkedIn insider Ryan Zervakos, Learning Ambassador for Colleges & Universities, for 2 workshops on Wednesday, April 24 on how to maximize your use of LinkedIn's services.

Workshop 1 is for students and will take place on Wednesday, April 24, 2019 from 2:00 - 3:00PM in Bell Tower 1548. Students will learn how to use LinkedIn to find jobs, connect with fellow alumni, develop their brand and build their skills.

Workshop 2 (geared to faculty & staff) will take place immediately afterwards, from 3:30 - 4:30PM in Broome Library 2480. Faculty & staff can explore how to use LinkedIn Learning (formerly Lynda.com) content, and how LinkedIn's services can help your department connect with students, alumni and support career development.

Download the event flyers (in PDF format):


This workshop is presented in collaboration between Career Services and Information Technology Services at CSU Channel Islands.

Please contact Peter Mosinskis, Director of IT Strategy, at peter.mosinskis@csuci.edu with any questions.

Innovation Mini-grants: submit your proposals by 4/19

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This message is sent on behalf of Jim August, Associate VP for Information Technology Services and Chief Information Officer:
Dear colleagues,

For the third year, Cal State Innovate (http://calstateinnovate.org/) at the CSU Chancellor's Office is pleased to offer an Innovation Minigrant Program. This year, $100,000 has been set aside for this purpose, and depending on the quality of projects and availability of funds, the Chancellor's Office may have the opportunity to award a larger amount.

Here are the details:

  1. Up to $10,000 per proposal can be funded.
  2. A maximum of two proposals per campus will be accepted by the Chancellor's Office. Proposals will be submitted by the Chief Information Officer at each campus, and a maximum of one proposal per campus will be funded.
  3. You can submit your proposal for consideration at http://go.csuci.edu/csuminigrant
  4. Proposal must be submitted using the above link by Friday, April 19 at 5:00PM.
  5. Minigrant recipients will have funds transferred to our campus via the CPO process so they can be used for any purpose that would normally be appropriate for state funds. Awarded funds will be transferred this fiscal year (FY 2018-2019); CSUCI will make arrangements to carry over funds to next year (2019-20).
  6. Awarded projects must be completed and funds used before Feb 1, 2020.
You can find the list of projects previously funded on the Cal State Innovate blog : FY2019 funded projects and FY2018 funded projects.

Our apologies for the short submission window, the announcement from the Chancellor's Office was shared with campuses just this week. Feel free to share this opportunity with any faculty or staff who may be interested. Please contact me with any questions, and thanks in advance for sharing your ideas.

Monthly Bulletin - March 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

Coming in April


User Services

  • Coordinated and co-hosted EkhoTech Talks (technology “Speed Dating”) event on 3/14/2019.
  • Promoting user outreach and training through release of the EkhoTech-101 Canvas course, a joint effort between IT and TLI
  • We are finalizing the FY 18/19 MSFT purchases for labs and classrooms so that installations may be planned for the summer.
  • Promoted the need for departments to plan to refresh old computers and to plan to upgrade to Windows 10

Application Services

  • Move to Production has been scheduled for the following items for 4/2/2019:
    • Watermark/VIA Interface
    • Canvas LMS Integration updates
    • Island View Orientation (IVO) Registration Import
    • Enterprise Document Management (EDM) Interface
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat
  • Work continues on Student Financials Summer/Fall configuration activities and MSLI setup by Lacey Lovejoy
  • Work continues on the Campus Logic project for Financial Aid by Wayne Goodwin
  • PeopleTools Upgrade to 8.56 tasks continues with move-to-production scheduled for the weekend of April 5-8 
  • Maintenance packs MP 6.03 currently being tested with PeopleTools Upgrade and will be migrated to our production CI Records and CI Personnel 4/2/2019
  • Application Services continued supporting the following operations and projects:
    • Via: Watermark
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • LCD Issue Support
    • CSU Learn for CI
    • Financial Aid Setup and Processing
    • Med-Proctor Immunizations
    • Faculty Affiliation Support
    • Migration Operations

Infrastructure

  • Tied in our System Center computer database to the Dell Warranty API so techs can pull warranty information for computers in an easier fashion
  • Worked on and finalized the upcoming email banner to warn faculty and staff users if the email is an external email or not
  • Tested a new Storage Migration Service that will be able to orchestrate migrations from older versions of Windows Servers to newer ones. This will help facilitate some of our older servers reaching end of Microsoft support life.
  • Completed installation/termination of data cabling for adding CCTV cameras throughout Anacapa and Santa Cruz Villages
  • Coordinated install of new camera for Anacapa and Santa Cruz Villages
  • Ongoing work to discover options for campus phone system replacement
  • Consulted with campus Police Department for locating temporary cameras for Commencement in new location
  • Ongoing work with Police Department (“SAFE project”) to determine areas of campus safety/security that need enhancement and to gather data and costs associated with these enhancements
  • Conducted site survey with AT&T engineers toward replacement of two campus internet circuits
  • Upgraded Microsoft Identity Management Portal, Sharepoint server (2013 to 2016), and migrated the SQL database that it runs on (SQL 2012 to 2016)
  • StarRez upgrade from 10.4 to 10.5
  • More work on Blackboard Transaction Server (BBTS) online photo submission project. We had a successful test importing a photo from BBTS to BadgePass.

Information Security

  • Carlos Miranda continues to address campus reported phishing email attempts
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • Information Security continued support of daily security operations and administration
  • CI’s Annual SOD (Segregation of Duties) Report has been completed and is awaiting CFO signature

Project Management

  • Ecovox energy management system training for Facilities Services has been completed, loading of data into the system continues, and project is on-track for go-live in April.
  • Assessment management system for School of Education (VIA by Watermark) launched on 3/28
  • Completed demonstration of ESM Campus Marketplace for ITS stakeholders
  • Melissa Bergem will be leading a workshop on collaboration using CI Docs for the campus community through the Professional Development & Personal Enrichment (PDPE) program. You can RSVP here: https://www.csuci.edu/hr/training/pdpe/in-person.htm
  • Asha Ramachandra led a workshop on document sharing & collaboration using Dropbox through the Professional Development & Personal Enrichment (PDPE) program.

Web Services

  • Completed 46 support tickets in March
  • ​Completed database upgrade in preparation for housing management system (StarRez) upgrade to web-based interface (StarRez Portal X)
  • Kevin Craig led 2 workshops in Microsoft Excel techniques for the campus community through the Professional Development & Personal Enrichment (PDPE) team
  • Daniel Martinez will be leading a workshop on an Introduction to Qualtrics for the campus community through the Professional Development & Personal Enrichment (PDPE) program. You can RSVP here: https://www.csuci.edu/hr/training/pdpe/in-person.htm

Administration (AVP’s office)

  • In collaboration with the Career Center, LinkedIn will be visiting CSUCI on Wednesday, April 24 at 2PM to lead 2 events for students, faculty and staff on how to optimize the use of LinkedIn platform for networking, career development, recruiting and outreach. Please contact Peter Mosinskis for event details.
  • The IT Policy & Planning Committee met to complete its initial review of the major IT project portfolio as part of the spring 2019 review cycle. The list of in progress (and newly proposed) projects can be viewed here: https://www.csuci.edu/its/projects/spring2019.htm
  • Prepared response to Digital Accessibility questions from the Chancellor’s Office
  • Researched and prepared report on Veoci emergency management communication system findings for VP BFA
  • Participated in CSU CIO executive briefing for Adobe Sign and Adobe contract in San Jose on 3/13.
  • Participated in CSU CIO forum for Amazon Web Services at Cal Poly San Luis Obispo on 3/26.


Save the date: LinkedIn visits CSUCI on 4/24

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In collaboration with Career Development & Alumni Engagement, Information Technology Services is pleased to invite you to a presentation on


LinkedIn
Solutions for Higher Education


Presented by Ryan Zervakos
LinkedIn Learning Ambassador to Colleges & Universities


Wednesday, April 24, 2019 from 3:30-4:30pm
Broome Library 2480


Who should attend? Faculty, staff and administrators that are interested in learning about LinkedIn’s portfolio of free & premium tools and services which support higher education, and what new features are available.


Ryan Zerkavos
Ryan Zervakos is a Southern California native who has been working since 2009 in the e- learning industry. Ryan joined LinkedIn in 2016. The culture of LinkedIn fit perfectly with his passion for learning and giving him the ability to live out the LinkedIn ethos; dream big, have fun and make things happen!


RSVP: go.csuci.edu/linkedinrsvp 





Presented in collaboration with Career Development & Alumni Engagement and Information Technology Services

Questions about the event? Contact Peter Mosinskis, peter.mosinskis@csuci.edu

Support for Windows 7 ending

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Please be advised that Microsoft will be ending support for Windows 7 in January 2020.   All CSUCI computers should be running current operating systems for the best user experience and improved security.   Windows 10 Enterprise is the recommended operating system for PC users.  Though it is not yet required to upgrade, users may log a Solution Center request to do so.   The Information Technology Consultant (ITC) assigned to your area can provide advice and guidance on upgrading.