Monthly Bulletin - July 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

User Services

  • Attracting and Retaining a Diverse and Talented Staff by interviewing, training, onboarding new student assistants.
  • Improving Operational Excellence by installing a new drop-in computer lab/study space in Bell Tower 1538, and reconfiguring computer science lab Sierra 1242.
  • Enriching Communication, collaboration, and community partnerships by participating and presenting at the Cal State Tech 2019 conference, and by providing student computer usage data to the Dean for its Library Program Review.
  • Enriching Communication and Improving Operational Excellence by helping campus Communications and Marketing complete the installation of 8 new Brightsign Digital Signs, marketed as “Channel Surf.”

Application Services

  • Development, Quality Assurance, and Move to Production completed or scheduled during July 2019:
    • LYNX Academic Scheduling Project - Database Schema and Service Account (Re-Application)
    • MedProctor Interface – User Acceptance Testing and Business Process Definition
    • Student Self-Service Residency Lookup – Development, User Acceptance Testing, and Quality Assurance
    • Smart Planner 10.5 - User Acceptance Testing, and Quality Assurance
  • Database Scripts for the following areas were developed and deployed during July 2019:
    • Admissions (5)
    • Labor Cost Distribution (1)
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat.
  • Work continues on Student Financials Fall configuration activities by Lacey Lovejoy.
  • Cal State Apply 2020-21 Update Preview was deployed to CI Records test by Angela Stockmon
  • Maintenance pack MP 8.01 was deployed for user acceptance testing in CI Records TRS environment 7/29/2019
  • Maintenance pack MP 8.00 was deployed to CI Records and CI Personnel 7/1/2019
  • Application Services continued supporting the following operations and projects:
    • Year End Activities for various BFA departments
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • LCD Issue Support
    • Med-Proctor Immunizations
    • Migration Operations 

Infrastructure

  • Ongoing work upgrading old wireless access points to support newest system software
  • Updated phone charge cost centers to reflect changes in several departments
  • Identifying loose end analog phone service for cost saving measures
  • Ongoing work for S.A.F.E. project
  • Continued Windows Server 2008 upgrades to campus servers including file shares and department application servers
  • Compromised mailbox scan on all csuci.edu staff/faculty mailboxes looking for malicious mail forwarding settings and inbox rules used by phishing scams after compromising accounts
  • Ongoing Duo MFA rollout. We have about 20+ new users.
  • Ongoing SQL Server migration 
  • Ongoing Microsoft 2008 R2 OS migration. We migrated several services already (SCLogic, Student SFTP/HTTP server, Prolog, TutorTrac, Pharos).
  • myCI Authentication service was upgraded from 3.3.1 to 3.4.3 which is more stable
  • Migrated Student Services share off StorSimple

Information Security

  • Work on the fraud case involving CI and Dell continued with participation from Information Security (Carlos Miranda), User Services (Chris Murphy), and various member of campus PD.  The case was closed on CI’s side and Dell continues to implement better controls on their side.
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • Business Email Compromise training completed for Dean’s Office of Arts and Sciences – 7/17
  • 2-factor authentication (2FA) for VPN Users – Rollout to 61 users scheduled for Wednesday 8/7
  • Qualys Scanning was turned over to Information Security from Infrastructure
  • Security Awareness Month activity planning continued
  • Information Security completed and submitted the annual assessment of L1 confidential data on 7/1/2019
  • Neal Fisch attended the CSU Tech Conference 2019 (CalStateTech2019) in San Diego

Project Management

  • Peter Mosinskis led a panel presentation on building digital citizens and technology ambassadors with Dawn Canfield, Tara Hughes, Wendy Olson, and Michael McGarry at the CalStateTech annual conference in San Diego CA.
  • Project to migrate to Adobe Sign has kicked off. 5 training sessions have been held by Adobe support and recorded.
  • Melissa Bergem and Marc Aten attended the StarRez Connect global conference in Denver, in support of HRE’s StarRez Portal X migration project.
  • Prepared and submitted 3 proposals for Strategic Initiative Funding.
  • Testing and refining new project prioritization matrix to support division project prioritization. 
  • Working with Office of the President to develop requirements for document management upgrade.
  • In partnership with T&LI, preparing draft of Accessible Technology Initiative (ATI) CSU Addressing Accessibility Requirements Project (CAARP) report and campus accessibility plan update

Web Services

  • ​Launched updated campus events calendar interface, powered by Trumba https://www.csuci.edu/events/
  • Launched new “Forgot Your Dolphin Name” service to facilitate student self service on 7/19 https://myci.csuci.edu/portal/username. As of 8/7, the service has facilitated 192 self-service retrievals of Dolphin User Name and Dolphin ID 
  • Developing administrative interface for myCI to facilitate creation of new services.
  • Developing social media marketing materials for goCI marketing campaign for 2019-20.
  • Completed 82 support tickets.

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