Dear Colleagues,

While we continue to work remotely we recognize that some members of our University need in-person assistance with their university computing devices.  The default and preferred way to provide support continues to be virtual, however when in-person support is needed for desktop/laptop computers, tablets or other electronic equipment we ask that users follow these protocols to reduce potential exposure to and spread of COVID-19:

• Do Not Visit IT Staff without an Appointment– Contact your IT professional and ask for an available time to deliver or set up your equipment. Do not stop by the offices or work areas of IT professionals for assistance without prior scheduled approval.

• Bring or Pick Up Equipment in Designated Locations – Your IT professional will designate a location on campus where you may drop off or pick up equipment.

• Prepare Your Workspace – If your IT professional will be setting up or configuring technology within your workspace, please arrange for open and safe access to the area.

• Avoid Close Contact – If you have to be present, allow for a distance of at least six feet between you and your IT professional at all times.

• Please Be Patient – Our university IT professionals are working diligently and taking extra precautions to ensure safety. Technicians may need additional time to properly address their users’ IT needs.

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In our last post on the transition from paper to electronic processes, we shared information about how Adobe Sign tool that can help campus organizations with this transition. In today's post, we'd like to share some information about another powerful tool for moving to electronic business processes.

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In coping with our extraordinary circumstances, it is increasingly important to continue to transition campus forms & processes from paper to electronic formats whenever appropriate and possible. One tool that can facilitate this process is Adobe Sign.

As outlined in this earlier blog post, the campus is transitioning from Docusign to Adobe Sign for electronic signing of documents by June 1. Information Technology Services is offering regular training workshops in Adobe Sign for the campus community. You can RSVP for any of the upcoming workshops on the Adobe Sign support page.

If you can't make it to a workshop and would like to start using Adobe Sign, you can watch the 2-part training (2 hours total) on the CSUCI Adobe Sign support site.

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Dear Campus Community:

Due to Broome Library’s closure during this period of virtual instruction, the Solution Center Service Desk will not be open for face-to-face support.

However, we are offering virtual assistance via Zoom to assist with technical requests and inquiries:

Open Zoom “walk-ins” are hosted via Zoom from 10:00 am to 2:00 pm, Monday through Friday, on a first-come, first-serve basis. Link to Virtual Walk-Ins via Zoom

Zoom appointments may be booked Monday through Friday between the hours of 8:00 am to 10:00 am and 2:00 pm to 5:00 pm.

You may also request IT assistance by submitting an ITS Service Request using the ITS Solution Center link in myCI, or by contacting the Shared Services Solution Center at 805-437-8552 between the hours of 8:00 am and 5:00 pm, Monday through Friday.

We hope that you and yours are doing well, and please rest assured that IT Services is here to help with your technological concerns.

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We’re pleased to announce that departments may purchase either AT&T or Verizon hotspots through IT Services.

The first priority is for hotspots to be available for faculty members who need them in support of their teaching.  Please know that when requesting a hotspot an account string must be entered for the device and monthly service to be charged to the appropriate department.  The following fees will apply:

AT&T Wireless ($21.00 one time hardware cost, $38.99 monthly fee, no contract, all month to month)

Verizon Wireless ($29.99 one time hardware cost, $37.99 monthly fee with 6 month commitment)

Requests for hotspots should be made using the new Request New Mobile Hotspot Service form in the IT Service catalog, found under the Covid-19 category.  Details about picking up the hotspot on campus will be recorded in the service request. 

If you have questions about this new service please contact Dawn Canfield or the IT Solution Center at 805-437-8552.

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Dear Students & Faculty,

Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

1. Visit https://creativecloud.adobe.com and use your school credentials to sign in.


2. If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen.


3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

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Microsoft Teams (MS Teams) is a unified communication and collaboration platform that combines workplace chat, video meetings, file storage (including collaboration on files), and integration with Office 365 services.

MS Teams is a great tool for working remotely, and it's available to all CSUCI faculty and staff for free. 

Key features in Microsoft Teams:

• Chat: the "Chat" section enables real-time chat/instant messaging with campus colleagues, both individually and in groups. Direct messages allow users to send private messages to a specific user rather than a group of people.
• Teams: The "Teams" function allows communities, groups, or teams to join through a specific URL or invitation sent by a team administrator or owner. Users can create teams to facilitate collaboration.
• Channels: Within a team, members can set up channels. Channels are topics of conversation that allow team members to communicate without the use of email or group SMS (texting). Users can reply to posts with text as well as images and GIFs.
• Meetings: meetings in Teams can be scheduled or created ad-hoc and users visiting the channel will be able to see that a meeting is currently in progress. Teams also has a plugin for Microsoft Outlook to invite others into a Teams meeting
• Video conferencing is built-in to the Teams platform

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Due to the Stay at Home Order, Information Technology Services (ITS) will not have staff on campus to distribute laptops to faculty and staff at Lindero Hall today.  ITS will resume distributing laptops using an appointment model next week from Monday, March 23 through Thursday, March 26. If you need a laptop for remote work please follow the process below to set up an appointment with an ITS staff member. 

Here is the computer pick-up process for faculty and staff:

1. File a ticket in TeamDynamix or contact the Solution Center at 805-437-8552 to request a computer.  Make sure to include an email address and phone number where you can be reached.
2. ITS will contact your Department or Division as needed to confirm priority.
3. ITS will contact you with an appointment time and campus location to pick up and activate your machine.

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Information Technology Services (ITS) will be distributing laptops to faculty and staff who currently do not have a computer for remote work.

The current priority (where 1=highest priority) is:

1. Faculty teaching a class or otherwise designated a priority by Academic Affairs
2. Staff designated by their department
3. Any staff or faculty working remotely

1. First file a ticket in TeamDynamix or contact the Solution Center at 805-437-8552 to request a computer.
2. ITS will contact your Department or Division as needed to confirm priority.
3. Pickup location will be at the Lindero Hall courtyard, outside of the Human Resources entrance.
4. Pickup hours are between 10AM – 2PM Wednesday through Friday (3/18-3/20) this week. Next week (3/23-3/27) will be by appointment only.
5. Call the Solution Center number (805-437-8552) to arrange pickup. You will be asked to show University ID.
6. Please log into the computer before leaving campus to activate your configuration. You will be able to connect to the University network in the Lindero Hall courtyard, outside of the Human Resources entrance.

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Information Technology Services is committed to helping our campus community to continue to communicate and collaborate during these challenging times.

Please visit the Keep Teaching, Learning and Working web site at http://go.csuci.edu/keepgoing for guidance on working remotely.

If you have a question, issue or problem related to using University technology systems, services or processes remotely, please visit the ITS COVID-19 Support web site to submit a support request. Alternately you can also call the Solution Center at 805-437-8552.

Campus updates on coronavirus (COVID-19) response can be found here.

Thank you for your continued cooperation, patience and support during these extraordinary times.

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• Any messages that communicates a tremendous sense of urgency. The bad guys are trying to rush you into making a mistake.
• Any message that pressures you into bypassing or ignoring our security policies and procedures.
• Any message that promotes miracle cures, such as vaccines or medicine that will protect you. If it sounds too good to be true, it probably is.
• Be very suspicious of any phone call or message that pretends to be an official or government organization urging you to take immediate action. 

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