Archive for April 2020

Technology Transition Guide for Graduating Students

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Congratulations to all CSUCI students who will be graduating in spring 2020! We're so glad to celebrate this important achievement with you.

Soon you’ll be moving on from CSU Channel Islands and starting a new career. Now is a good time to take a few moments to wrap up some important technology items before you go.


Information Technology Services has prepared a guide to help you understand what will happen after you graduate to your CSUCI technology resources, including:
  • Your Dolphin account & access to myCI
  • Dolphin Email (powered by Google GMail)
  • CI Keys
  • CSUCI’s cloud storage (CI Docs/Google Drive or OneDrive)
  • How to get online training to help with your transition
  • How to update your personal contact information to keep in touch with CSUCI
...and much more!

Update to CSU Policy for Electronic and Digital Signatures

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An important update to the CSU Policy for Electronic and Digital Signatures was released today, which provides some clarification for the use of electronic signatures in signing contracts and other internal and external documents.

Some notable changes includes the following language:

Electronic signatures may be used for bilateral contractual and legal documents, unilateral contracts and other University controlled documents, internal campus and Chancellor's Office forms and approvals, and external forms and approvals. 
Campuses must develop policies and procedures to identify, evaluate, and document who may use simple electronic and digital signatures and where simple electronic signatures are permitted and digital signatures are required.

Campus and Chancellor's Office policies and procedures for electronic signatures must meet CSU electronic and digital signature standards and may be used for transactions between the CSU and outside parties only when approved by the campus Vice President for Administration/CFO and when both parties have agreed to conduct transactions by digital means.

Campus and Chancellor's Office procedures must document the person by CSU position who is authorized to sign, approve, and/or prevent unauthorized actions from being taken as a result of an electronic signature.

Both the policy and the CSU Electronic and Digital Signature Standards and Procedures, 8100.S01 define the differences between electronic and digital signatures. In addition, 8100.S01 describes a risk assessment methodology that campuses may use to assess its procedures relating to electronic and digital signature.

Have questions about the differences between electronic and digital signature, and which method is appropriate? Please contact CSUCI Information Security

CSU Innovation mini-grants - proposals due 4/27

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This message is sent on behalf of Jim August, Chief Information Officer:

Dear colleagues,

For the fourth year, Cal State Innovate (http://calstateinnovate.org/) at the CSU Chancellor's Office is pleased to offer an Innovation Minigrant Program.

Here are the details:

  1. Up to $10,000 per proposal can be funded.
  2. A maximum of two proposals per campus will be accepted by the Chancellor's Office. Proposals will be submitted by the Chief Information Officer at each campus, and a maximum of one proposal per campus will be funded.
  3. You can submit your proposal for consideration at http://go.csuci.edu/csuminigrant
  4. Proposal must be submitted using the above link by Monday, April 27 at 5:00PM.
  5. Minigrant recipients will have funds transferred to our campus via the CPO process so they can be used for any purpose that would normally be appropriate for state funds. Awarded funds will be transferred this fiscal year (FY 2019-2020); CSUCI will make arrangements to carry over funds to next year (2020-21).
  6. Awarded projects must be completed and funds used before Feb 1, 2021.
You can find the list of projects previously funded on the Cal State Innovate blog : FY2019 funded projects and FY2018 funded projects.

Our apologies for the short submission window. Feel free to share this opportunity with any faculty or staff who may be interested. Please contact me with any questions, and thanks in advance for sharing your ideas.

Transitioning from paper, Part 2 - BP Logix

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In our last post on the transition from paper to electronic processes, we shared information about how Adobe Sign tool that can help campus organizations with this transition. In today's post, we'd like to share some information about another powerful tool for moving to electronic business processes.


Information Technology Services (ITS) has been leading a proof-of-concept (POC) for a business process automation platform called BP Logix as part of a multi-campus business process automation pilot funded by the Chancellor's Office and CSUCI.

As part of the POC, BP Logix has offered to provide additional licenses to CSU Channel Islands (and other CSU campuses) as well as and assistance in deploying solutions during the POC period (which runs through July 1). If you are interested in participating, please contact Peter Mosinskis at peter.mosinskis@csuci.edu.

To learn more about the BP Logix platform and how it supports higher education, we encourage you to watch these 3 videos to see if BP Logix might be the right fit for your process & your team:



We also encourage you to join the real-time conversation about BP Logix in the CalStateTech Slack channel for #bplogix. You are welcome to join the weekly meetings

If you have any questions about BP Logix, please contact Peter Mosinskis at peter.mosinskis@csuci.edu



Transitioning from paper to electronic processes - Adobe Sign

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In coping with our extraordinary circumstances, it is increasingly important to continue to transition campus forms & processes from paper to electronic formats whenever appropriate and possible. One tool that can facilitate this process is Adobe Sign.

As outlined in this earlier blog post, the campus is transitioning from Docusign to Adobe Sign for electronic signing of documents by June 1. Information Technology Services is offering regular training workshops in Adobe Sign for the campus community. You can RSVP for any of the upcoming workshops on the Adobe Sign support page.

If you can't make it to a workshop and would like to start using Adobe Sign, you can watch the 2-part training (2 hours total) on the CSUCI Adobe Sign support site.


If you need help with Adobe Sign, please visit the CSUCI Adobe Sign support site; you can also submit support requests for Adobe Sign through the Solution Center online.

Keep in mind that Adobe Sign might not be the right fit for every form and every business process. Some forms and processes might not be appropriate due to sensitive data or the complexities of your business process. If you're not sure if Adobe Sign will be the right fit for you, feel free to submit a support request for Adobe Sign through the Solution Center online

In an upcoming post, we'll share some more information about another powerful platform that CSUCI and several other CSUs are piloting to support business process automation and the transition from paper to electronic processes: BP Logix.

URGENT - Zoom Client Security Update

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Zoom has released another important update to Zoom Client for Meetings (Version 4.6.10 (20033.0407)) that includes new security enhancements. We strongly encourage all Zoom users to install this update on all devices (desktop, laptop, smartphones and tablets).

To install the latest update to Zoom Client for Meetings:

Windows and Mac:

Open the Zoom application on your computer
Click on your user icon on the top right corner of the screen
From the drop-down menu click 'Check for Updates'.
If new updates are available, the message will appear 'Update Available'.
Click on 'Update' to install.

iOS and Android Devices:

For mobile device users, please update your Zoom mobile apps through App Store or Google Play.

If you experience any problems with this upgrade, please contact the IT Solution Center at 805-437-8552 or submit a service request.

Firefox Browser Update Needed

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ITS recommends users verify that their version of Firefox is up to date.  Version 74.0.1 or higher is necessary, as security vulnerabilities may exist in previous versions.  Please take a moment to update your browser. 

1.    Click the menu button, click. Help and select About Firefox. On the menu bar click the Firefox menu and select About Firefox.
2.    The About Mozilla Firefox Firefox window opens. Firefox will check for updates and download them automatically.
3.    When the download is complete, click Restart to update Firefox.

SSSC Virtual ITS Support

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Dear Campus Community:

Due to Broome Library’s closure during this period of virtual instruction, the Solution Center Service Desk will not be open for face-to-face support.

However, we are offering virtual assistance via Zoom to assist with technical requests and inquiries:

Open Zoom “walk-ins” are hosted via Zoom from 10:00 am to 2:00 pm, Monday through Friday, on a first-come, first-serve basis. Link to Virtual Walk-Ins via Zoom

Zoom appointments may be booked Monday through Friday between the hours of 8:00 am to 10:00 am and 2:00 pm to 5:00 pm.

You may also request IT assistance by submitting an ITS Service Request using the ITS Solution Center link in myCI, or by contacting the Shared Services Solution Center at 805-437-8552 between the hours of 8:00 am and 5:00 pm, Monday through Friday.

We hope that you and yours are doing well, and please rest assured that IT Services is here to help with your technological concerns.

Hotspots for Faculty and Staff

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We’re pleased to announce that departments may purchase either AT&T or Verizon hotspots through IT Services.

The first priority is for hotspots to be available for faculty members who need them in support of their teaching.  Please know that when requesting a hotspot an account string must be entered for the device and monthly service to be charged to the appropriate department.  The following fees will apply:

AT&T Wireless ($21.00 one time hardware cost, $38.99 monthly fee, no contract, all month to month)

Verizon Wireless ($29.99 one time hardware cost, $37.99 monthly fee with 6 month commitment)

Requests for hotspots should be made using the new Request New Mobile Hotspot Service form in the IT Service catalog, found under the Covid-19 category.  Details about picking up the hotspot on campus will be recorded in the service request. 

If you have questions about this new service please contact Dawn Canfield or the IT Solution Center at 805-437-8552.

URGENT - Zoom Client Security Update

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Zoom has released an important update to Zoom Client for Meetings (Version 4.6.9) that includes new security enhancements. We strongly encourage all Zoom users to install this update on all devices (desktop, laptop, smartphones and tablets).


To install the latest update to Zoom Client for Meetings:

Windows and Mac:
  1. Open the Zoom application on your computer 
  2. Click on your user icon on the top right corner of the screen
  3. From the drop-down menu click 'Check for Updates'. 
  4. If new updates are available, the message will appear 'Update Available'. 
  5. Click on 'Update' to install. 
iOS and Android Devices:
For mobile device users, please update your Zoom mobile apps through App Store or Google Play.

If you experience any problems with this upgrade, please contact the IT Solution Center at 805-437-8552 or submit a service request.

Migration from Docusign to Adobe Sign - June 1 Deadline

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In conjunction with Information Technology Services, the Division of Business & Financial Affairs (BFA) is in the process of migrating all of its existing DocuSign forms and templates into Adobe Sign, CSUCI's new electronic signature platform.

This migration has been underway since fall 2019. BFA chose Adobe Sign to replace Docusign in order to expand the campus' capabilities for electronic signature, and manage the costs associated with this expansion. Adobe Sign provides most of the features of Docusign at a greatly reduced cost.

As someone who has initiated or signed forms in Docusign, please note that you must migrate any existing Docusign forms/process to Adobe Sign no later than June 1, 2020.

Campus units/departments that own form/process workflows in Docusign (i.e., form "owners") are responsible for:

  1. Participating in training for Adobe Sign
  2. Migrating their form/process to Adobe Sign
  3. Archiving any completed forms in Docusign into your own campus repository (such as Dropbox or a campus network shared drive)
Any forms/processes not migrated from Docusign after June 1 will cease to function. In addition, you will no longer be able to access any documents signed in Docusign after June 1, so if you require a copy of those signed forms, please archive them into your own campus repository (such as Dropbox or a campus network shared drive).

Instructor-led live training webinars for Adobe Sign is offered every Friday afternoon into April. To RSVP, visit CSUCI's Adobe Sign Resources page.

In addition, the training sessions have been recorded and are posted for on-demand viewing on CSUCI's Adobe Sign Resources page. We encourage you and your staff to view or attend these training at your earliest convenience to learn how to use Adobe Sign.

If you require assistance with migrating your form or process from Docusign, please submit a support request from the "Get Help with Adobe Sign" service page.

We encourage you to share this message with any colleagues who may be impacted by this transition.

Thank you for your cooperation through this transition, and please submit a support ticket with any further questions about this migration.