Earlier today,
the Division of Technology & Communication (T&C) became aware of an
email addressing issue in Dolphin Email. The problem was introduced as a result
of changes made during the launch of CI’s new document collaboration service,
CI Docs.
This
change created some confusion for students using Dolphin Email, resulting in
some students sending emails to faculty email addresses that do not exist. To
immediately reduce confusion at this critical time of the semester, this
evening (Wednesday, December 5, 2012), T&C will disable the global address
list within all Dolphin Pod services, including CI Docs and Dolphin Email.
When
sending email from Dolphin Email, please remember that all official CI
faculty and staff email addresses end in “@csuci.edu”, and all student email
addresses end in “@myci.csuci.edu”. There are no
faculty or staff email addresses that end in “@myci.csuci.edu”.
You
can check for correct student, faculty and staff email addresses in the CI Campus Directory,
or by replying directly to an email sent to you from the person you are trying
to contact. Dolphin Email users can also check their “Sent Mail” to verify that
email has been sent to the intended email address.
In
addition, this change will temporarily eliminate the ability to look up faculty & staff user
names for document sharing in CI Docs, although it does not otherwise restrict
document sharing functionality with faculty and staff in any other way. We are working on resolving this
issue and will provide further updates on this blog.
T&C
is committed to providing easy-to-use services to our community, and we
apologize for any confusion or inconvenience this issue may have caused.
Please
contact the T&C Help Desk via email at helpdesk@csuci.edu or
call 805-437-8552 with
any further questions about Dolphin Email, CI Docs or Dolphin Pod.
A. Michael Berman, Ph.D.
VP
for Tech & Comm, CSU Channel Islands
