Archive for February 2018

System requirements for use of Dropbox

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As use of Dropbox by faculty & staff continues to grow, the Division of Technology & Innovation wants all users to consistently have the best possible experience using it.  Keeping your computer operating system and browsers up-to-date will go a long way toward ensuring frictionless, uninterrupted access to your Dropbox files.  


Please verify that you are using the currently supported operating systems, browsers, and Dropbox Apps on your work and home devices.  The Dropbox system requirements are available on their website.   Your University-issued devices connected to the network should be automatically updated to meet the Dropbox requirements, but don’t forget to update your home or personal devices as well. 

Thank you for your support for this important file storage and management service.  Your partnership in this effort is appreciated.

Best practices for file access from shared instructor workstations in classrooms and labs

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We're pleased to share some best practices for instructors or presenters who use the shared instructor workstations in CSUCI's shared classrooms and labs.

The recommended way to access files in our shared teaching and learning spaces (classrooms and labs) is through CI’s cloud-based, web accessible repositories: Dropbox@CI, CI Learn (Canvas), and CI Docs (Google). These repositories are configurable to allow users to organize and share files as needed. The strategy to provide cloud-based file sharing that is secure, robust, and scalable is preferred over maintaining on-site network share drives.

In shared classroom/lab environments, consistent and reliable workstations with little personalization are necessary to ensure that:

  • each user has a predictable, consistent experience in the classroom;
  • hardware can be quickly and easily replaced in hot swappable fashion as necessary; and
  • resource allocations (disk space) are protected and controlled to provide the best performance possible for all users. 

With the trend toward using cloud-based file repositories comes the need for users to be aware of the capabilities and limits of these services when accessed from shared computers. In addition to sharing files through the CI supported web services, instructors and students can also access and edit files in the classroom from their own USB drives.

While full access to individual personal files is permitted, features like the Dropbox App may not be supported in order to allow successful use of the shared computers by all.

If you need help to share or display files in a lab or classroom, please contact the T&I Solution Center at helpdesk@csuci.edu or call 805-437-8552.

myCI 3.0 is live!

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We're very pleased to announce that the new version of myCI went live at approximately 615pm this evening.

It's a big change that still will look familiar to most people. The upgrade lays the groundwok in preparation for more myCI changes to come during 2018, including greater personalization (ability to add & organize favorite services!), search, a new message center, and much more.

Try it out, and be sure to take the myCI tour to learn about the new interface and explore the new features and familiarize yourself with where some services have moved. 

If you experience any problems or need help with myCI, please contact the T&I Solution Center at helpdesk@csuci.edu or call 805-437-8552.

If you wish to report any feedback about the myCI portal, please use the myCI 3.0 Feedback Form located in myCI.

Scheduled Maintenance on CI Records and CI Financials this Weekend - 02/03/2018

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On Saturday, Feb. 3, the CSU Chancellor’s Office in concert with Unisys, our CI Records and CI Financials data center hosting provider, will be migrating all of the CSU’s PeopleSoft data center functions to a new, more efficient data center. 


CSUCI Technology & Innovation personnel have been working throughout the development and testing process to verify successful communication between CSUCI and the new data center, and to date all testing has been successful. 

What this means for you:

  • CI Records and CI Financials will be unavailable from midnight on Saturday Feb. 3 to no later than noon on Feb. 4 (36 hours). 
  • This will include ALL CI Records/CI Financials services impacting HR, Student, and Finance systems as well as the CSU System-wide Finance Data Warehouse.
  • Additional information regarding the data center move may be found here:

Please contact T&I Director of Enterprise Services and Security Neal Fisch at neal.fisch@csuci.edu with any questions about maintenance.  Thank you for your cooperation in helping the CSU and CSUCI's technology environment up-to-date!