Monthly Bulletin - June 2019

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

User Services

  • ITS has routinely provided hardware quotes to departments for computers, printers, TVs, etc. by request via email. Users may now make and track responses to these requests through our ticketing system under the Request a Quote service. Quotes provided will be from approved vendors and users will get an email notification that the quote is ready as soon as the quote is sent by the vendor.
  • Technicians have made good progress in upgrading campus computers to Windows 10. About70% of our PCs are on Windows 10, with the goal to have them all upgraded by the end of the calendar year. This is necessary because support for older versions of Windows will be ending.
  • We have installed new data projectors in 17 classrooms.
  • Users can now reference an IT Computer move procedure which could be helpful in planning and executing moves of office technology on campus.
  • Our student assistant training and mentoring program is being updated and refined. We currently have 2 open student assistant positions.

Application Services

  • Development, Quality Assurance, and Move to Production completed or scheduled during June 2019:
    • Hyland Perceptive Enterprise Document Management (CI FileFlow) SQL Table Updates
    • LYNX Academic Scheduling Project - Database Schema and Service Account
    • MedProctor Interface – Principle Development
  • Database Scripts for the following areas were developed and deployed during June 2019:
    • Admissions (2)
    • Student Records (1)
    • Student Financials (1)
    • Labor Cost Distribution (2)
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat
  • Work continues on Student Financials Summer/Fall configuration activities and Academic Career / Program Fee restructuring by Lacey Lovejoy
  • Maintenance pack MP 8.00 was deployed for user acceptance testing to CI Records and CI Personnel 6/17/2019
  • Maintenance pack MP 7.01 was deployed for CI Records 6/10/2019
  • Yearly clone and freeze of Campus Solution database for Student Financials Audit by Angela Stockmon
  • Application Services continued supporting the following operations and projects:
    • Year End Activities for various BFA departments
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • LCD Issue Support
    • Med-Proctor Immunizations
    • Migration Operations

Infrastructure

  • Upgraded AdvisorTrac and Tutortrac applications and corresponding Windows Server
  • Migrated file server rummage.csuci.edu to vSAN with updated Windows Server
  • Upgraded RIMS software
  • Working with Shipping & Receiving to upgrade SCLogic software and Windows Server
  • Setup new Jamf Pro server for managing Macs and iPads
  • Setup 2 new software license servers to replace the Windows Server 2008 servers that will be out of support soon
  • Old domain controller deprovisioned and raised our domain functional level and domain forest level to allow newer Active Directory solutions
  • Created firewall rules for various services
  • Assisted Conference and Events guest with networked printer issue
  • Ongoing work on campus SAFE security upgrades project
  • Infrastructure planning for new convenience computer lab in Bell Tower
  • Replaced dead entrance phone at Police Station
  • Tracing/determining cable path for digital display in Bell Tower.
  • Telecom rooms summer cleaning.

Information Security

  • Completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • Information Security continued support of daily security operations and administration
  • Business Email Compromise training has been scheduled for Dean’s Office of Arts and Sciences for mid-July
  • Security Awareness Month activity planning has started
  • Information Security completed annual assessment interviews with active department management or designees of L1 confidential data.  The final report will be delivered to the CO on 7/1/2019 by close of business.

Project Management

  • Dropbox Phase II (Team Folders) project was cancelled. Organizations that have already migrated to Dropbox Team folders can continue to use the functionality until further notice. Please contact Asha Ramachandra or Peter Mosinskis with any questions.
  • Closed the TrackIT to TeamDynamix migration project. TeamDynamix has now grown to provide ticketing platforms for Procurement, Enrollment Management, Corporate Games, Financial Services, Card Services, and Information Technology Services. The system has 107 active services in 74 service categories and 52 published knowledgebase articles.
  • Peter Mosinskis attended CSU Ally Symposium on 6/13 at the Chancellor’s Office in support of CSUCI’s implementation of the Blackboard Ally accessible digital content tool for CI Learn (which is supported by Teaching & Learning Innovations)
  • Created and now piloting a new project prioritization rubric with Division Project Coordinators.
  • Celebrated launch of VIA by Watermark assessment platform with Brian Sevier and School of Education (SoE). The launch of the product helped SoE successfully close their accreditation review. CSUCI was recognized by the vendor as one of the first two CSU campuses to successfully implement the product, as well as for its rapid implementation of VIA, completing the implementation in an almost-unprecedented 4 months.
  • Closed the Online Island View Orientation (IVO) powered by Advantage Design Group implementation.
  • Melissa Bergem attended the TeamDynamix annual conference in Minneapolis
  • Posted Enterprise Systems Developer position on CSUCI jobs site.
  • Working with AVP of ITS and Infrastructure team on Chancellor's Office Capital Design Planning and Construction (CPDC) Telecommunications Infrastructure Modernization Projects proposal submissions in support of potential General Obligation (GO) bond measure.

Web Services

  • ​Continued work to support outstanding issues for CI Fileflow (Hyland Perceptive Content) project
  • Launched preview of new campus events calendar interface, powered by Trumba: https://www.csuci.edu/events/
  • Launch of new home page and sub-page template design for John Spoor Broome Library
  • Developed beta version of “Forgot User Name” service to support retrieval of Dolphin Name and Dolphin ID number; please contact Peter Mosinskis at peter.mosinskis@csuci.edu with any questions.
  • Closed Nursing HIPAA user management enhancement request project
  • Marc Aten completed 2 Peoplesoft training courses
  • Completed 82 support tickets in June

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