Monthly Bulletin - May 2020
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I'm pleased to share our bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services during May 2020.
User Services
- Three staff members were reassigned from User Services to Security and student assistants have been reduced from 6 to 2. Helped onboard, train, and transfer a student assistant to the Application Services team.
- In collaboration with the Library, a hotspot loaner program has been developed and the Library will announce its readiness to manage it soon
- Additional forms have been created in Adobe Sign
- Additional software has been added to the CIVL Virtual Lab for summer session and in preparation for the Fall term
- Supported users in migrating their data from Dropbox to OneDrive
- Encouraged and assisted with Zoom updates for users, which will allow them to take advantage of enhanced security features. Also encouraged and facilitated Windows OS updates.
- Continued to provide or exchange loaner laptops for faculty and staff as needed
- Provided user training or orientation for OneDrive and Teams
- Participated in ongoing security audit analysis and related process improvement
- Participated in reviews of necessary patch management software
- Upgraded AV in several classrooms
- Worked with facilities to prepare Trinity Hall storage area for use
- Assisted executives with orientation and use of the CSU’s secure data transfer tool
- Assisted Auxiliary Services with a review of shared MFPs
- Contributed to the BFA newsletter, The Companion
- Provided technical support for the President’s Staff Forum
Application Services
- Development, Testing, Quality Assurance, and Move to Production completed or scheduled during April 2020:
- Duo Interface for Direct Deposit – Move to Production in CI Records
- Security Navigation Generation - Move to Production in CI Records
- IVO Completion Interface – Principle Development
- Engage Interface – Principle Development
- Parchment Upgrade - Principle Development
- EAB Implementation Support – CO Unit Logic Error Analysis
- Database Scripts for the following areas were developed and deployed during January 2019:
- Admissions – Academic Plans Codes
- Student Records – Student Groups Cleanup
- Student Financials – StarRez Interface Staging Cleanup
- Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
- The Follow Maintenance was performed:
- Maintenance pack MP 11.03 was migrated to CI Records Testing
- The Following Data Warehouse and Institutional Reporting Activity took place during April 2020
- COVID19 Commencement Survey Analysis Began
- Admit Hub ChatBot Data Integration into Data Warehouse
- Data warehouse operational work for Student Affairs and Academic Affairs
- Sunset of SAAS Analytics Platform
- Power BI Data Reporting Proof of Concepts Began
- Application Services continued supporting the following operations and projects:
- Perceptive Content Retention Policy Manager Vendor Information Sessions
- CARES Refunding Process
- Student Financials Fee Configuration
- Identity and Access Management Support
- CFS Related Support of BFA Operations
- Data Warehouse Operations
- APDB Data Issue Research
Infrastructure
- Installed new phone system hardware: 2 Cisco servers, 2 Cisco voice routers, 2 Cisco analog voice gateways
- Configuration of new phone system hardware to match existing setups
- Migrated off of old Cisco VoIP phone system to the new hardware with much newer version of the Call Manager Software
- Tested all migrated phone system components
- Installed and did basic configuration on new network border firewall devices
- Ongoing management of campus SAFE project
- Provided support to staff, faculty and employees for access to CI resources and applications
- Involved with other staff in identifying and commencing search for photo submission application – MyPhoto
- Worked with Advising\Tutoring Centers to update student and course information for import to their department application for summer session
Information Security
- DUO for Students successfully implemented.
- CSUCI is now 100% MFA required for myCI applications and the 1st in the CSU to have this required control in place
- Continued work on refining scanning process for servers and workstation using Qualys
- Held class through CSUCI’s Professional Development department titled “Computer Security Tips- Working from Home”
- Submitted articles for the News Center for May
- May 20, 2020 : Fake jobs offered via Zoom and text message
- Aruba VPN users all migrated to PAN Global Protect VPN.
- Resolved 76 work orders
- 26 Phishing
- 34 Misc. Information Security Requests
- 11 PeopleSoft Security
- 5 MFA
- Audit observation remediation continues.
- Successfully completed migrations of the following 3rd party software from JAMF for computers that were connected via VPN:
- Adobe Flash
- Zoom updates
- Google Chrome
- Firefox
- Continued with scheduled internal quarterly and monthly internal assessments for:
- CI Records, CI Personnel, and CI Financials
- Unisys Data Center
- PeopleSoft Oracle Accounts
- Segregation of Duties
- Assisted Commencement team with security review of StageClip
- Information Security support and discussion for Adobe Sign project related to PII containing forms
- Monthly CSU ISAC and ISAC EC meetings
Project Management
- On May 11, successfully completed upgrade of TeamDynamix to v11.1. Release notes are available at https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=100106
- Providing project support for Duo for Students; CARES and Direct Deposit; Early Childhood Education center planning; Emergency Preparedness; Dropbox migration to OneDrive; CI Fileflow retention policy manager implementation
- Work continues on the BP Logix business process automation proof of concept for the CSU.
- Project management and support for Fall Planning Task Force (http://www.csuci.edu/fptaskforce)
- Working on campus authorization for electronic and digital signature, in alignment with CSU policy.
- Coordinate AWS grant review and submission to the Chancellor’s Office.
- Resolved 15 IT procurement requests
Web Services
- Continuing to work with DSA on migration of http://theisland.csuci.edu content to new content management infrastructure and resolution of known issues.
- Continuing to evaluate SiteImprove, Monsido, and Blackboard Ally in support of accessibility scanning and remediation efforts for non-HTML documents.
- Resolved 58 service requests
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