I'm pleased to share our bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services during May 2020.

User Services

• Three staff members were reassigned from User Services to Security and student assistants have been reduced from 6 to 2.  Helped onboard, train, and transfer a student assistant to the Application Services team.
• In collaboration with the Library, a hotspot loaner program has been developed and the Library will announce its readiness to manage it soon
• Additional forms have been created in Adobe Sign
• Additional software has been added to the CIVL Virtual Lab for summer session and in preparation for the Fall term
• Supported users in migrating their data from Dropbox to OneDrive
• Encouraged and assisted with Zoom updates for users, which will allow them to take advantage of enhanced security features.  Also encouraged and facilitated Windows OS updates.
• Continued to provide or exchange loaner laptops for faculty and staff as needed
• Provided user training or orientation for OneDrive and Teams
• Participated in ongoing security audit analysis and related process improvement
• Participated in reviews of necessary patch management software
• Upgraded AV in several classrooms
• Worked with facilities to prepare Trinity Hall storage area for use
• Assisted executives with orientation and use of the CSU’s secure data transfer tool
• Assisted Auxiliary Services with a review of shared MFPs
• Contributed to the BFA newsletter, The Companion
• Provided technical support for the President’s Staff Forum

Application Services

• Development, Testing, Quality Assurance, and Move to Production completed or scheduled during April 2020:

• Duo Interface for Direct Deposit – Move to Production in CI Records
• Security Navigation Generation - Move to Production in CI Records
• IVO Completion Interface – Principle Development
• Engage Interface – Principle Development
• Parchment Upgrade  - Principle Development
• EAB Implementation Support – CO Unit Logic Error Analysis

• Database Scripts for the following areas were developed and deployed during January 2019:

• Admissions – Academic Plans Codes
• Student Records – Student Groups Cleanup
• Student Financials – StarRez Interface Staging Cleanup
• Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
• The Follow Maintenance was performed:
• Maintenance pack MP 11.03 was migrated to CI Records Testing
• The Following Data Warehouse and Institutional Reporting Activity took place during April 2020

• COVID19 Commencement Survey Analysis Began

• Admit Hub ChatBot Data Integration into Data Warehouse
• Data warehouse operational work for Student Affairs and Academic Affairs
• Sunset of SAAS Analytics Platform
• Power BI Data Reporting Proof of Concepts Began
• Application Services continued supporting the following operations and projects:
• Perceptive Content Retention Policy Manager Vendor Information Sessions

• CARES Refunding Process
• Student Financials Fee Configuration
• Identity and Access Management Support
• CFS Related Support of BFA Operations
• Data Warehouse Operations
• APDB Data Issue Research

Infrastructure

• Installed new phone system hardware:  2 Cisco servers, 2 Cisco voice routers, 2 Cisco analog voice gateways
• Configuration of new phone system hardware to match existing setups
• Migrated off of old Cisco VoIP phone system to the new hardware with much newer version of the Call Manager Software
• Tested all migrated phone system components
• Installed and did basic configuration on new network border firewall devices
• Ongoing management of campus SAFE project
• Provided support to staff, faculty and employees for access to CI resources and applications
• Involved with other staff in identifying and commencing search for photo submission application – MyPhoto
• Worked with Advising\Tutoring Centers to update student and course information for import to their department application for summer session

Information Security

• DUO for Students successfully implemented.
• CSUCI is now 100% MFA required for myCI applications and the 1st in the CSU to have this required control in place
• Continued work on refining scanning process for servers and workstation using Qualys
• Held class through CSUCI’s Professional Development department titled “Computer Security Tips- Working from Home”
• Submitted articles for the News Center for May
• May 20, 2020 : Fake jobs offered via Zoom and text message
• Aruba VPN users all migrated to PAN Global Protect VPN.
• Resolved 76 work orders
• 26 Phishing
• 34 Misc. Information Security Requests
• 11 PeopleSoft Security
• 5 MFA
• Audit observation remediation continues.
• Successfully completed migrations of the following 3rd party software from JAMF for computers that were connected via VPN:
• Adobe Flash
• Zoom updates
• Google Chrome
• Firefox
• Continued with scheduled internal quarterly and monthly internal assessments for:
• CI Records, CI Personnel, and CI Financials
• Unisys Data Center
• PeopleSoft Oracle Accounts
• Segregation of Duties
• Assisted Commencement team with security review of StageClip
• Information Security support and discussion for Adobe Sign project related to PII containing forms
• Monthly CSU ISAC and ISAC EC meetings

Project Management

• On May 11, successfully completed upgrade of TeamDynamix to v11.1. Release notes are available at https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=100106
• Providing project support for Duo for Students; CARES and Direct Deposit; Early Childhood Education center planning; Emergency Preparedness; Dropbox migration to OneDrive; CI Fileflow retention policy manager implementation
• Work continues on the BP Logix business process automation proof of concept for the CSU.
• Project management and support for Fall Planning Task Force (http://www.csuci.edu/fptaskforce)
• Working on campus authorization for electronic and digital signature, in alignment with CSU policy.
• Coordinate AWS grant review and submission to the Chancellor’s Office.
• Resolved 15 IT procurement requests

Web Services

• ​Continuing to work with DSA on migration of http://theisland.csuci.edu content to new content management infrastructure and resolution of known issues.
• Continuing to evaluate SiteImprove, Monsido, and Blackboard Ally in support of accessibility scanning and remediation efforts for non-HTML documents.
• Resolved 58 service requests

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