Monthly Bulletin - December 2020

User Services

Provided technical support for EU Winter Session courses, including Tier 1 response on holiday or vacation days
Implemented loaner equipment check-out database, and completed distribution of hotspots for faculty and staff (new hotspots may still be ordered through ITS)
Tested improved KVM switch for Sierra Hall computer science networking lab
Setup new virtual lab environment for GIS/ESRM Professor Patsch with assistance on VPN access from Infrastructure
Prepared and delivered urgently needed computing equipment for new Provost
Updated and re-homed some temporary loaner laptops to their appropriate classroom
Routinized specific LabStats and Auxiliary charge-back reports for the CIO
Promoted Digital Citizenship efforts related to security vulnerabilities with certain email delivery methods, Windows feature updates, web browsers, and Adobe Flash

Preparation for several infrastructure projects to commence in January: CNI WiFi refresh in Bell Tower, Aliso Hall and Madera Hall; Sage Hall and CIBC Outdoor WiFi projects
MC’ing of BFA Divisional Meeting
Work on findings from Network security audit
Inventorying of low-cost capital assets in preparation for CNI WiFi refresh
Assisted with install of second tier of networking equipment for Police PSAP Cal-OES NextGen 911 project
Upgraded OmniVista network tool software
Upgraded APC StruxureWare software for UPS Monitoring
Setup phone extension for new Provost
Upgraded myCI infrastructure to the latest version
Migrated ASI and Library departments from Dropbox to OneDrive
Integrated our Active Directory and SSO with our Asset Panda management system

Finishing the new image for Windows (20H2)
Seven software vulnerabilities were patched from Advisories from MS-ISAC deemed critical.
Mac OS Big Sur (11) was tested and will be available for campus download on 1 Jan. 2021

Info Sec met with the CO’s Auditor G. Dove about the outstanding items from this year’s audit. 1 Dec. 2020
Started a P.O.C. with Kenna Security 10 Dec. 2020
C. Miranda completed the 1st Cohort of the Lead CI Program that Dr. Beck started, and she selected less than Ten Faculty and Staff Administrators for the program. 14 Dec. 2020
C. Miranda was asked to be part of the Internal Auditor search committee. 21 Dec. 2020
C. Miranda attended two meetings with Qualys and Palo Alto regarding the SolarWinds breach. 22 Dec. 2020 and 24 Dec. 2020

Adobe Sign: Continue to complete the requests. Working on finishing request for Application Services and Auxiliary unit with their property forms. Working on Registrar and HR requisition forms.
IT governance – January meetings are being scheduled. Voting from the previous sub-committee meetings will be presented in the executive committee will be held in the coming weeks.
Meeting ITS leadership team and project managers to review project requests, active projects, and projects on hold to discuss the direction and next steps.
Ticketing Systems improvement initiative with the TeamDynamix team – CI team will be going through implementation readiness training offered by the TeamDynamix team.
Completed migration for the Division of Student Affairs and the Library. PMO offered two hands-on training sessions and one webinar to all the users who participated in migration.
Raiser Edge Integrations project has been initiated and the kick-off meeting will be held in January.
Planning and reaching out to procurement stakeholders to provide procurement training and workshops in January/February, 2021.
Closed 10 procurement requests.

Continuing to work with DSA on the migration of http://theisland.csuci.edu content to a new content management infrastructure
7 tickets have been resolved
Working with Modo Labs to launch Elevate program to revamp CSUCI mobile app
Continuing to work on fixing pdf files and broken links to be accessibility compliant