Google Chrome (build 80) Browser Update May Affect MyCI-enabled Applications

by Anonymous in , , , ,

On Tuesday February 4, 2020, Google will release an update to the Chrome web browser (build 80). This update will implement a security change intended to increase privacy and security by changing the way cookies are handled by Google Chrome. Additional information on the impact of this update can be found on Microsoft's web site.

Unfortunately, advance testing of this upgrade shows that it may negatively affect many applications and services that are based on current open standards, including some University services that use single sign-on (SSO) through myCI.

Information Technology Services (ITS) recommends that if you encounter errors when trying to access any University systems and services using Single Sign-On (SSO), please switch to another browser, such as Mozilla Firefox or Microsoft Edge, to continue access those systems and services.

There is a CSU system-wide effort currently under way to assess and address the impact of this change to our systems.

Thank you for your continued support and patience while this matter is resolved. Additional updates to this issue will be posted on the ITS News Blog and in this ITS Knowledgebase article. If you have any questions or concerns, please contact the Shared Services Solution Center at 805-437-8552.

Windows 7 Can No Longer Be Supported

by Anonymous in ,

Several messages about the need to upgrade or remove Windows 7 computers were sent by ITS last year and we must now take final steps to ensure that this unsupported operating system fully retires from campus computers.  Information Technology Services cannot provide support to machines running Windows 7 after the Microsoft-mandated end-of-life deadline, January 2020.  Non-conforming computers pose a security threat to all CI computers and CI's network.

Please be advised:

  • There must be a TeamDynamix (TDx) work order ticket recorded in the Shared Services Solution Center (SSSC) requesting a review of your computer to upgrade or remove each computer assigned to you.

  • The ticket must include the plan of action (remove or upgrade your computer(s)) or include a request for exception. 

  • After January 2020 machines running Windows 7 may be administratively blocked from accessing the network.

  • If your daily-use computer is blocked from the network please respond to the TDX Help Desk ticket on record for it. If none has been created the Help Desk staff will create one for you.  ITS will work with you on the best way and time to upgrade, remove, or replace the computer.  


Monthly Bulletin - November 2019

by Anonymous in ,

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

  • Created a support plan for Extended University Winter Session courses
  • Researching “visitation software” and related technology for potential use by Extended University
  • Reviewing and updating plans for audio-visual installation at the Boating Center as a Strategic Initiative
  • Planning the next wave of computer purchases from MSFT 2019/2020 allocation
  • Increased our LabStats license and will update the instance for better reporting next month, after the ITS blackout period
  • Encouraged continuation of the 2019 Tech-E award program, organized by a small and distributed task force of members from all areas of ITS

Application Services

  • Development, Testing, Quality Assurance, and Move to Production completed or scheduled during November 2019:
    • HR/CS Linux OS Web Server Upgrade – Move to Production in CI Records and CI Personnel
    • Schedule Planner In App Registration – Quality Assurance
    • Parchment Upgrade – Development
    • Checklist Processor Version 2 – Quality Assurance, Move to Production in CI Records (12/2)
    • Plan Sequence Auto-Update – User Acceptance Testing
    • Diploma Extract (retro-fit) - Quality Assurance
  • Database Scripts for the following areas were developed and deployed during November 2019:
    • Advising (1)
  • Work continues on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades.
  • Work continues on the mandated CI Records, CI Personnel Oracle12cR2 Database Upgrade.
  • Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet
  • Maintenance pack MP 9.02 was deployed to CI Records 11/12/2019
  • Maintenance pack MP 9.01 was deployed to CI Records 11/4/2019
  • Application Services continued supporting the following operations and projects:
    • Monthly LCD Issue Support
    • Med-Proctor Immunizations Decommission Mitigation
    • Migration Operations
    • Interview of Analyst / Programmer Candidates

Infrastructure

  • Continue working on migrating Windows Server 2008 servers to Windows Server 2016 or later
  • Blackboard photo submission issue resolved allowing users to submit own photos
  • Setup a POC with Email security gateway, Proofpoint, for evaluation and testing to see how it performs in keeping our email security tighter and to block more threats
  • Ongoing work on campus SAFE project

Information Security

  • Rolled out the implementation of Duo multi-factor authentication to all faculty and staff between 11/12 and 11/22.
    • Neal Fisch held Duo Office Hours on 11/18, 11/20 and 11/22 to support rollout with additional days of 12/2 and 12/5 have been scheduled as well.
    • Current statistics include:
        • Stateside Staff Adoption was at 96.6% as of 11/19/2019
        • All Employee Adoption was at 79.5% as of 11/22/2019
  • Began conversations with Student Affairs regarding communication with students for upcoming rollout of Duo for Students next term.
  • Working with Student Affairs on the process to replace Med+Proctor for Immunization tracking.
  • Worked to address a recent increase in email scamming attempts 
  • In collaboration with Student Information Systems, Information Security continues the security audit of CI Records security. New custom security database views have been created and tested and are waiting to migrated to CI Records.
  • Work continues with ITS Infrastructure on Email and Endpoint improvements.
    • CI’s proof of concept with Proofpoint continues.
    • CI’s proof of concept with Palo Alto Networks TRAPS product continues.
  • Work continues with User Services and Infrastructure on physical asset identification and management.
  • Planning efforts around phishing awareness continue, including:
    • Roll out of Cofense’s PhishMe phishing awareness system
    • Creation of new Phish Bowl/Phish Tank repository and website for anything phishing related
    • Updating of the Information Security Phishing web presence.

Project Management

  • Worked with Jim August on initial classroom technology proposal
  • Updates to the ITS project intake process: reduced the number of forms, added project prioritization rubric.
  • Resolved issue with Blackboard Transact upgrade and online photo submission activation; as of 11/14, issue was fixed by the vendor, and testing as well as communication planning for Card Service online photo submission rollout continues.
  • Working with Facilities Services and Budget & Planning on Emergency Preparedness Enhancement Implementation (formerly SAFE Project) coordination and planning
  • Working with VPBFA, Facilities and ITS Infrastructure to configure Microsoft Project Online and Microsoft Project Server.
  • Training for Pro-Card stakeholders in ESM Campus Marketplace solution is nearly completed.
  • Coordinating with Enrollment Management and Shamrock team to put Hyland Perceptive Content retention policy manager into production.
  • Work continues with TeamDynamix consulting on ticket re-categorization and re-prioritization efforts
  • Assisted Conferences & Events in completing upgrade of 25Live scheduling system to 25Live Pro, and obtaining access to vendor support & training resources. Drafted new service level agreement for review, and met with Alissa Blough to discuss staffing changes and future support model.
  • Work continues on StarRez PortalX deployment, and coordination of Cashnet integration testing and clarification of testing roles & responsibilities.
  • Congratulations to CSUCI's Library and Environmental Science & Resource Management teams, who received 2 of 12 innovation grants through the Chancellor's Office to develop new workflows using Amazon Web Services.
  • Developed sample form and process in BP Logix; weekly meetings and demos with systemwide pilot participants continues.
  • Adobe Sign migration continues; next meetings scheduled. Converted Docusign templates have been delivered by Adobe to CSUCI, and testing and cleanup has begun.

Web Services

  • Completed and submitted the Accessible Technology Initiative (ATI) President’s summary report and ATI annual reports for web, instructional materials, and procurement to the Chancellor’s Office prior to the 11/15 deadline.
  • Completed migration of web applications to new load-balanced server environment.
  • Ryan Garcia led a Photoshop workshop for the campus community.
  • Research and meeting scheduling regarding intranet planning.
  • Scheduling Modo Labs (goCI mobile app) upgrade to v3
  • Met with Career & Alumni Services regarding progress on development of new myCI affiliation for paid Alumni & Friends Association (A&FA) members.
  • Completed demo of Hannon Hill web content management system 

Administration (AVP’s office)

  • Work continues on plans for student assistant funding in support of Shared Services Solution Center

Monthly Bulletin - October 2019

by Anonymous in ,

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the past month.

User Services

  • Special Notice about Windows 7: There are about 100 computers on our network still running Windows 7. Several communications about the need to move away from Windows 7 have been shared with the campus, and technicians have worked diligently with users to upgrade.  At this point we have created work orders for the remaining computers that are still on Windows 7 so that they may be specifically addressed. Department heads should review these work orders and advise ITS on how they’d like to remediate these computers.  If an exception for a computer to remain on Windows 7 is desired, this must be reviewed by Information Security Officer Neal Fisch. Communication about the request and the response should be recorded in the work order.
  • Several Macs are being upgraded to the most current operating system
  • Submitted order for 200+ classroom workstations to be replaced through the MSFT program

Application Services


  • Development, Quality Assurance, and Move to Production completed or scheduled during October 2019:
    • HR/CS Linux OS Web Server Upgrade – User Acceptance Testing, Migration Scheduled
    • LYNX Academic Scheduling Project - Move to Production in CI Records
    • Schedule Planner In App Registration – User Acceptance Testing
    • Parchment Upgrade – Development
    • Checklist Processor Version 2 – User Acceptance Testing
  • Database Scripts for the following areas were developed and deployed during July 2019:
    • Admissions (3)
    • Advising (1)
  • Work began on the mandated CI Records, CI Personnel, CI Financials PeopleTools 8.57 Upgrades by Angela Stockmon & Shawn Bochat.
  • Work continues on the mandated CI Records, CI Personnel, CI Financials Oracle12cR2 Database Upgrade.
  • Work continues on support of the StarRez Portal X Integration with Student Financials and Cashnet by Lacey Lovejoy
  • Maintenance pack MP 9.01 was deployed for user acceptance testing in CI Records TRS environment 10/23/2019
  • Maintenance pack MP 9.00 was deployed to CI Records and CI Personnel 10/7/2019
  • Application Services continued supporting the following operations and projects:
    • Student Finance and Student Business Services Training and Support
    • Academic Affairs Fee and Funding Research
    • Monthly LCD Issue Support
    • Med-Proctor Immunizations Decommission Mitigation
    • Migration Operations

Infrastructure

  • Completed the migration and upgrade of the last of the Windows Server fileshares from StorSimple device to the VMWare vSAN.
  • Completed podium location restoration in Del Norte 1500 with new data and AV cabling.
  • Created cost estimates for a potential new satellite campus up north.
  • Ongoing work on Broome Library Public Address system project.
  • Oversaw conversion of CIBC fire alarm panel from analog phone monitoring to cellular line monitoring.
  • Researching a third-party Email security gateway to further ensure email safety against spoofing, spam and phishing attempts.
  • Major upgrade to the campus JAMF Server for Apple device management to protect against a vulnerability.

Information Security

  • Information Security held its first annual Cybersecurity Awareness Fair event in collaboration with some of our vendors partners, external local law enforcement, Chancellor’s Office executive management, CSU campus colleagues, and CI staff. 
    • The event was planned for two days – 10/29 and 10/31 (10/31 was cancelled due to campus closure from fires)
    • The Tuesday event was attended by over 70 individuals with very positive feedback so far.
  • Information Security continues to meet with campus areas to promote Duo multi-factor authentication rollouts and in collaboration with Technology Infrastructure continues the roll out of Duo 2-Factor Authentication.
    • November will be the major rollout period for Duo to CI’s employee population
  • Information Security completed the testing phase of the Delphix Data Masking project for PeopleSoft which will be scheduled for migration as planned.
  • Information Security continues to work with Infrastructure on Email improvements.
    • CI will begin a proof of concept with Proofpoint on Friday 11/8
  • Neal Fisch attended the CO ISAC face-2-face meeting from 10/08 – 10/10 at the Chancellor’s Office
  • Neal Fisch attended the EDUCAUSE Annual conference in Chicago
  • Carlos Miranda attended and completed CISSP training at LAX
  • Neal Fisch and Carlos Miranda attended the UC Santa Barbara Cybersecurity Summit at UCSB on 10/23.

Project Management

  • In cooperation with ITS Infrastructure and MVS faculty Hua Dai and Minder Chen, developed and launched 175 virtual machines for 3 sections of MIS 310 to enable remote access for Microsoft Access.
  • Hyland Software visited CSUCI on 10/10 and made presentations to the Office of the President and Human Resources on document management solutions and opportunities to expand the existing Hyland Perceptive Content document management platform. 
  • Two Amazon Web Services (AWS) grant requests were submitted to the Chancellor’s Office.  
  • Work to migrate existing Docusign templates to Adobe Sign continues. 
  • The Project Management team continues to lead a multi-campus proof-of-concept project for business process automation using the BP Logix product. A Slack discussion channel (#bplogix) is available at calstatetech.slack.com for those interested in participating in further discussion about this platform. Please contact Peter Mosinskis with any questions. 
  • Peter Mosinskis attended a software procurement process review & development workshop at the Chancellors Office.
  • Peter Mosinskis attended the 2019 California Higher Education Collaborative (CHEC) conference at UCLA from October 2-3, focused on opportunities to improve administrative efficiencies at the UC, CSU and California Community Colleges.
  • Along with with Jill Leafstedt and Tara Hughes, Peter Mosinskis participated in a panel presentation at the 2019 Educause National Conference in Chicago, and Peter presented at the  poster session on telecommuting practices and perceptions in higher education.

Web Services

  • ​Completed move of primary www.csuci.edu servers from Rackspace hosting to Microsoft Azure hosting.
  • Completed decommission of ITS Wufoo account; most forms have transitioned to Qualtrics, with remaining Wufoo forms and service transferred to Communication & Marketing's Wufoo account.
  • Ryan Garcia and Daniel Martinez attended the 2019 HighEdWeb national conference in Milwaukee, Wisconsin.
  • Preparing 5 new myCI service buttons for Alumni affiliation

2-Factor Authentication is Coming to CI!

by in , , , , , , , , , , , , ,

Dear Colleagues,

Over the past months CI has been in the process of rolling out DUO’s 2-factor authentication solution to increase CI’s overall security posture and to better protect your myCI accounts. 2-factor (which is sometimes called 2-step or multi-factor) authentication or 2FA/MFA, is the process by which a user accesses a computer system or software application using two (or more) forms of authentication to log in to that system or application. The forms of authentication are often described as using, “something you know”, “something you have” and “something you are”. One factor is typically a username and password (something you know). A second factor can be the use of a mobile app, a phone call or text message, or hardware token (something you have) or, in some cases, the use of a fingerprint or retinal scan (something you are). Without at least two forms of verification, the login will fail.

CI is continuing its rollout to the faculty and staff community during the month of November with an anticipated completion date of November 30, 2019.

What to Expect:

During this time period you will receive an email from DUO inviting you to enroll in the system. Please read over the email carefully, and then follow the instructions to enroll yourself in the system.

Please note:

If you do not wish to use the DUO Push Mobile App on your mobile device, you may pick up a token at the Solution Center desk in the Broome Library 1350 from Anderson Hanchett Monday through Friday between the hours of 8:00 AM and 11:30 AM and again between 1:30 PM and 5:00 PM.

It is required that you register at least two (2) methods of authentication. These could be any of the following:

  • Mobile App and Token
  • Token and (unshared) desk phone
  • Token and mobile phone (to call)

Additional information regard 2FA at Channel Islands may be found at these links:


Thank you for your support in keeping Channel Islands a secure computing community.
If you have any questions about the 2-Factor Authentication rollout, please contact your information security team at infosec@csuci.edu.

IT Demo - Intel Unite

by Anonymous in , ,

Join ITS for a brief technology demonstration on Intel Unite.

This technology provides a secure wireless connection to conference room displays.   We are researching and testing Unite along with other technologies that may be deployed to certain areas of campus in the future.  The demo will be held on:

Wednesday November 20, 2019

From 2 – 2:30

Lindero 2801 Conference Room


Hope to see you there!

Monthly Bulletin - September 2019

by Anonymous in ,

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month.

User Services

  • Progress continues to be made in upgrading or eliminating Windows 7 from our network.  Over 80% of our Windows computers are on Windows 10.
  • Participated in the preliminary design review to address future Grand Salon audio/visual (AV) needs.
  • Worked with Facilities Services to review Del Norte 1500 water intrusion remediation progress. 
  • Developed a potential new workflow for managing communication about name change requests using our TeamDynamix ticketing system.
  • Seeking vendor quotes for classroom workstations to be replaced through the MSFT program. 

Infrastructure

  • Coordination and cabling work to restore Del Norte podium to its rightful location
  • Upgraded code on all campus access layer network switches.
  • Setup Aruba Clearpass to fingerprint wired devices on the network
  • Working on recommendation and budgetary figures for new PA system for Broome Library
  • Coordination of ITS Tech-E Award process for 2019
  • Installed data cables in Sierra Hall 1142 robotics lab to enable drone tracking
  • Taught a CompSci lab on data cabling for the Computer Science Department
  • Consulting on Grand/Petit Salons AV upgrade project
  • Assisted Lutron engineer in getting Lutron lighting server upgraded
  • Ongoing work with campus SAFE project for door controls and closed circuit TV
  • Met with Cisco representatives to discuss upgrades for phone system
  • Started process to move our last department groupshares off StorSimple and on to vSAN. Hope to get this done by end of week.
  • Worked with Finance to resolve and install Blackboard multifunction device readers at Tortillas and Rec Center
  • Continue working on migrating Windows 2008 servers to Windows 2016 or later
  • Resolving wireless issues with User Services for cci_specter network
  • Working on networking issue with FX2 Environment
  • Finalizing shipment of new Wireless Access Points from CO
  • Cutover StarRez infrastructure from the old Win2008R2 servers
  • Working on StarRez Portal X implementation

Information Security

  • Information Security continues its preparations for CI’s National Cybersecurity Awareness Month (NCSAM) activities planned over the course of October
  • Neal Fisch presented to the Strategic Initiative Budget committee for a request for funds to rollout Duo Multi-Factor Authentication to our student population.
  • Information Security in collaboration with Technology Infrastructure continues the roll out of Duo 2-Factor Authentication, which will continue until all employees are on 2-Factor Authentication.
  • Information Security in collaboration with Student Information Systems, began a security audit of CI Records security.
  • Information Security in collaboration with the Chancellor’s Office continues the testing phase of the Delphix Data Masking project for PeopleSoft.
  • Information Security in collaboration with Procurement and US Bank initiated the halting of creation and distribution of paper ProCard statements.

Project Management

  • Launched updated Request for Change (RFC) process in TeamDynamix and completed RFC process handoff from Project Management team to Infrastructure team
  • Launched Environmental Health & Safety Access form and process in TeamDynamix
  • Camtasia 2019 site license for Windows and Mac was updated and is now available for download by all CSUCI students, faculty, staff and students through the OnTheHub online store. For more information or to download, visit the TeamDynamix OnTheHub service page
  • Work on StarRez PortalX migration continues. Migration to new servers was completed successfully on 9/11-9/12.

Web Services