Monthly Bulletin - July 2018

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Our monthly bulletin provides a summary of activities & accomplishments for the department of Information Technology Services.

Highlights:

  • Transition of our organization's name to Information Technology Services (ITS), new leadership team and organization structure. Read more at: http://citechnologynews.blogspot.com/2018/07/transition-to-information-technology.html
  • Initiated move of 31 ITS employees from Solano Hall and several remote campus locations to shared spaces in Lindero 2nd floor and Trinity Halls
  • Five ITS employees led five presentation and panel sessions at the 2018 Cal State Tech conference in Sacramento CA
  • Launch of TeamDynamix self-service web portal and ticket management system to replace TrackIT

User Services

  • Installed Wepa print kiosk station in Broome Library Help Desk area as part of self-service printing pilot project.  We have configured, and are testing single-sign on capabilities and general performance.  Any university member may test the Wepa station.  Start by logging in and uploading a file.  No need to create an account; select “Channel Islands” as your school and use your CI credentials.
  • User Services technicians transitioned to the new ticketing system and are managing work in the IT Solution Center.
  • Requests for software in the computer labs were due July 16.  Labs and classrooms have been reconfigured for Windows 10 with a few exceptions, which will be addressed throughout the fall semester.
  • Supported special technology needs for several summer conference groups as requested.

Application Services

  • Officially closed the CI Records Upgrade and Split Project with closure meeting.
  • Held kickoff meeting for Grey Heller ERP Firewall for PeopleSoft.  The ERP Firewall will help CI to better track and log activities within CI Records, and CI Personnel to better address auditing and security issues.  This project overlaps with Information Security.
  • Team attended TeamDynamix training and are actively utilizing the new features for issue logging and tracking.

Infrastructure

  • Upgraded software on Clearpass server
  • Added data cables to Lindero 2nd floor to facilitate office moves 
  • Assisted with the network and analog phone service provisioning for office moves of ITS and others.
  • Oversaw addition of emergency alert buttons in CAPS suite
  • Started the migration of SQL cluster berm/dune to new VM environment to remove from older cx3-40 storage and older servers. Will need to finalize and test this and next month.
  • Assisted with the final cutover to TeamDynamix from Track-It!
  • Pedro Rivas and Juan Rios assisted Kevin Craig with myCI cutover
  • Decommissioned IronPort spam quarantine and fully cut over to exchange online for mail

Information Security

  • Officially closed the CI Records Upgrade and Split Project with closure meeting
  • Held kickoff meeting for Grey Heller ERP Firewall for PeopleSoft.  The ERP Firewall will help CI to better track and log activities within CI Records and CI Personnel to better address auditing and security issues.  This project overlaps with Information Security.
  • Team attended TeamDynamix training and are actively utilizing the new features for issue logging and tracking.

Project Management

  • Launched TeamDynamix self-service web portal for IT and service request/incident reporting system to replace TrackIT on 7/26/2018. Over the course of the fall 2018 term, IT will migrate any remaining campus organizations using TrackIT to TeamDynamix.
  • Opened the fall 2018 major project review cycle, for projects scheduled to begin (or continue) in spring 2019. More information at https://www.csuci.edu/its/projects/
  • Completed project closures for ID Card printer project, PeopleSoft HCM/CS Split, Mariposa IPV web site and Kuder Journey projects.

Web Services

  • Completed mandatory migration to SearchBlox for web search (Chancellor’s Office decommissioned Google Search Appliance due to end-of-life)
  • Completed web site name changes from Division of Technology & Innovation to Information Technology Services, and replacement of Help Desk text and contact information with Solution Center for TeamDynamix launch. 
  • Launched Library site update to integrate with existing University digital brand and responsive, mobile-friendly template: https://library.csuci.edu/
  • Added subscription capabilities to ITS News blog and Web Services blog.

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