Monthly Bulletin - August 2018

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services.

Highlights:

  • Completed move from Solano Hall to Lindero 2nd floor & Trinity Halls
  • Launched myCI v3.1 on 8/3, which includes the ability to pin favorite services and search for services. Learn more about myCI 3.1 
  • Installation & configuration of digital signage system for Student Union is in progress.

User Services

  • Coordinated the installation of a new digital signage system (Carousel) in the student union building.  The installation is a pilot for the rest of the campus. 
  • Completed the deployment of 37 new computers to faculty and/or staff as part of the summer refresh effort
  • Upgraded several Mac labs and instructional spaces with new machines or updated software
  • Upgraded 29 Instructor workstations, as well as audio-visual (AV) equipment in Malibu 120, Smith Decision Center 1908, and Napa 1123
  • Installed 4 Promethean Smart Displays for the School of Education
  • Working with campus architects and facilities to define and plan for technician workspace in Trinity Hall.  The plan calls for a space that will greatly facilitate all work performed by the ITCs in their efforts to support the computer lifecycle for all CI user-facing IT equipment.  The space will also serve as a secure area for equipment to be stored, and as is mandated by audit findings.  Deprovisioned hard drives in particular, will be kept secure until they are destroyed.

Application Services

  • Successfully completed installation of Grey Heller ERP Firewall into our test CI Records instance.  Creation and execution of the test plan is scheduled through September as well as documentation and move to production planning. This project overlaps with Information Security.
  • Application Services resolved 62 work order in August (as of this update).

Infrastructure

  • Oversaw ongoing repair work on Data Center uninterrupted power supply (UPS2)
  • Moved entire office from Solano Hall to Trinity Hall
  • Assisted with networking setup throughout ITS moves from Solano Hall to Trinity Hall
  • Created scope documents for quote solicitation for moves in Lindero Hall and for Modoc Hall new building
  • Added campus Wi-Fi capabilities to the Follett Bookstore at the Town Center and assisted with completion of Follett Bookstore connection to campus Blackboard server for student purchasing
  • Worked with the Follett bookstore to add point-of-sale (POS) access to CSUCI Blackboard Transact application allowing transactions using DolphinCash tender
  • Updated licenses on license server for multiple campus software
  • Fully cutover our email away from IronPort spam protection and onto Exchange online protection with Office 365
  • Ran through an Active Directory Security assessment and begun work on strengthening security on our Active Directory servers
  • Met with Microsoft on upgrading our Windows Server 2008 servers to a supported Operating system. End-of-life is coming up for 70-80 of our servers in the next year.
  • Configured server portion of the new Carousel digital signage software that will be used on campus
  • Completed SQL database upgrade and migration of two instances
  • Completed single sign-on (SSO) for Follett
  • Continued with migration of databases from beach\it_apps to a newer server
  • Worked with Josh Magana to add an AT3000 device for Meal Donation program at Islands CafĂ©

Information Security

  • CI hosted Palo Alto Networks to review current firewall and security tool configuration, as well as ways to boost usage and utilization
  • Carlos Miranda continues to address campus reported phishing email attempts
  • Carlos Miranda completed installation and setup of Spirion, the leading provider of enterprise data management software to help businesses reduce their sensitive data footprint and proactively minimize the risks, costs and reputational damage of successful cyberattacks, which will be replacing our current Identity Finder product.
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
  • Preparing to increase pilot group for DUO 2-Step (multi-factor) authentication and roll in participants from Finance.
  • Met with SADA Systems and Infrastructure Technology team supporting CI’s new Exchange Online environment to discuss fine tuning of delivered security functionality
  • Continued work with User Services on encryption project and scheduling for rollout
  • Beginning CI’s annual Security and Data Risk Assessment (confidential data) to be turned in to the CO in December
  • Information Security resolved 79 work orders in August (as of this update).

Project Management

  • Closed the fall 2018 major project review submission period. Submitted project requests are currently under review by ITS. Learn more about the project review process.
  • Closed projects for ID Card Printer upgrade, Orgsync migration, and Migration of Microsoft Exchange to Azure/Office365 
  • Kicked off ESM Campus Marketplace project and Ecovox Energy Management System projects

Web Services

  • Launched myCI v3.1 on 8/3, which includes the ability to pin favorite services and search for services. Learn more about myCI 3.1 
  • Deployed new social media campaign on 8/22 for goCI mobile application for fall 2018, in collaboration with Communication & Marketing
  • Launched redesigned Center for Multicultural Engagement web site
  • Due to ongoing search quality issues with Chancellor's Office sponsored SearchBlox search appliance, Web Services began development of an alternative search system using Google Custom search. 

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