New IT Solution Center self-service portal is coming on July 26

by Anonymous in , , , , ,

We're pleased to announce the forthcoming launch of a new self-service portal for IT support, powered by TeamDynamix, on Thursday, July 26, 2018. This service replaces our legacy TrackIT ticketing system and provides greater transparency and flexibility for our user community and IT support teams.

The new Solution Center portal enables students, faculty, staff to:

  • Find answers to common technology questions
  • Submit requests for IT support
  • Browse the list of available technology services
  • View and update your open IT service requests and help tickets
On July 26, a new link in myCI will be available in myCI to provide easy access to the portal. You can get a sneak peek to the IT Solution Center here.

Please contact Melissa Bergem, IT Project Coordinator, at melissa.bergem@csuci.edu with any questions you may have about the new portal.