IT Solution Center self-service portal is now live!

by Unknown in , , , , , , , , 15

I'm so pleased to share that as of 5:00PM today we have launched the new IT Solution Center self-service technology support portal, powered by TeamDynamix.

The new IT Solution Center portal enables students, faculty, staff to:

  • Find answers to common technology questions
  • Submit requests for IT support
  • Browse the list of available technology services
  • View and update your open IT service requests and help tickets
A link to the IT Solution Center was added in our myCI, and we've provided links throughout the Information Technology Services (ITS) web site to the new Solution Center portal. All new tickets submitted via the support portal have been verified to be properly routing to our technical support teams.

Special thanks to Melissa Bergem and the ITS planning and implementation teams for their dedication to making this launch a success. Thanks to their dedication, we are able to launch our portal with over 70 new services, and a knowledgebase with over 40 articles.

TrackIT will continue to serve as an ITS legacy ticketing system for the time being as ITS technicians update and close any open tickets created on or before today’s 5:00 PM launch time. 

Over the course of the summer and fall, we will work with the few campus organizations (including Institutional Research and Financial Services) to migrate their ticketing process to the IT Solution Center; in the meanwhile these organizations will temporarily continue using TrackIT to manage support and ticket requests.

Please call the Solution Center at 805-437-8552 with any questions or issues about the new support portal, and thanks in advance for your patience and cooperation as we work through any remaining go-live glitches.

15 Responses to “IT Solution Center self-service portal is now live! ”

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