Digital signage program update

by Anonymous in , , ,

In light of recent questions about the digital signage program at CSUCI, I'm pleased to provide you with a history and overview of the program.

In 2017, the University began an evaluation of its digital signage environment, and documented documented 43 screens in 14 different locations.

Through the evaluation process, several issues were identified:

  1. There was no central method to manage critical campus messaging to all digital signage
  2. The previous process to configure & maintain digital signs wasn’t scalable or sustainable. Information Technology Services (ITS) had a standard for digital signs displays, but it took considerable time to install & configure each screen. In addition, ITS needed to go out and touch each device to update or patch devices.
  3. Displayed information on digital signs were not consistently formatted, due to the variety of digital signage approaches that were used.
With the support of Associated Students Inc at CSUCI, and in collaboration with Communication & Marketing, ITS identified requirements and completed an evaluation and selection process to choose a central digital signage vendor.

After completing their evaluation and sharing the results, Brightsign hardware and Carousel software were selected by the evaluation team for the initial system implementation, and implementation began in 2018. At present, new digital signage screens are deployed in Madera Hall and the Student Union.

All departments requesting new digital signage screens shall participate in the program. For existing screens, participation in the digital signage program for existing screens is optional at present; however, campus organizations that are planning to upgrade their existing screens in the next 12-24 months should plan to participate in this program.

Interested in obtaining new digital signage or upgrading your current signage? ITS has published a knowledgebase article describing how to get started.

If you have any questions about the signage program, please contact Dawn Canfield, Manager of User Services at dawn.canfield@csuci.edu.

Campus events calendar - new release coming on 7/26

by Anonymous in , , , ,

Information Technology Services, in partnership with Communication & Marketing and Conferences & Events, pleased to announce that we will be launching a redesigned campus events calendar on Friday, July 26, 2019.

The Web Services team has partnering with calendar service Trumba to improve the ease-of-use and personalization of the campus events calendar experience for students, faculty, staff and the CSUCI community.  Highlights of this new release include:

  • Ability to receive email and SMS/text reminders about calendar events
  • Ability to subscribe to calendars and add them to your personal calendar
  • Table, list and month views for the calendar
  • Sign in and save events of interest using your CSUCI student or employee email account. 
To access a preview of the upcoming release, please visit: https://www.csuci.edu/events/. You can also review the list of new calendar features.

We encourage you to share your impressions or to let us know about any bugs that you find, please use the Events Calendar feedback form. We’re always looking for ideas for how to make the events calendar better.

Please contact the Solution Center at 805-437-8552 with any questions about these forthcoming changes. 

Zoom update recommended

by Anonymous in ,

Due to a known vulnerability using Zoom on Mac clients it is recommended that users take a moment to update Zoom to the most current version.

The vulnerability is discussed in this blog post, and is easily resolved by updating Zoom.  You may log a Solution Center request if you'd like assistance with the update.

Monthly Bulletin - June 2019

by Anonymous in ,

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

User Services

  • ITS has routinely provided hardware quotes to departments for computers, printers, TVs, etc. by request via email. Users may now make and track responses to these requests through our ticketing system under the Request a Quote service. Quotes provided will be from approved vendors and users will get an email notification that the quote is ready as soon as the quote is sent by the vendor.
  • Technicians have made good progress in upgrading campus computers to Windows 10. About70% of our PCs are on Windows 10, with the goal to have them all upgraded by the end of the calendar year. This is necessary because support for older versions of Windows will be ending.
  • We have installed new data projectors in 17 classrooms.
  • Users can now reference an IT Computer move procedure which could be helpful in planning and executing moves of office technology on campus.
  • Our student assistant training and mentoring program is being updated and refined. We currently have 2 open student assistant positions.

Application Services

  • Development, Quality Assurance, and Move to Production completed or scheduled during June 2019:
    • Hyland Perceptive Enterprise Document Management (CI FileFlow) SQL Table Updates
    • LYNX Academic Scheduling Project - Database Schema and Service Account
    • MedProctor Interface – Principle Development
  • Database Scripts for the following areas were developed and deployed during June 2019:
    • Admissions (2)
    • Student Records (1)
    • Student Financials (1)
    • Labor Cost Distribution (2)
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat
  • Work continues on Student Financials Summer/Fall configuration activities and Academic Career / Program Fee restructuring by Lacey Lovejoy
  • Maintenance pack MP 8.00 was deployed for user acceptance testing to CI Records and CI Personnel 6/17/2019
  • Maintenance pack MP 7.01 was deployed for CI Records 6/10/2019
  • Yearly clone and freeze of Campus Solution database for Student Financials Audit by Angela Stockmon
  • Application Services continued supporting the following operations and projects:
    • Year End Activities for various BFA departments
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • LCD Issue Support
    • Med-Proctor Immunizations
    • Migration Operations

Infrastructure

  • Upgraded AdvisorTrac and Tutortrac applications and corresponding Windows Server
  • Migrated file server rummage.csuci.edu to vSAN with updated Windows Server
  • Upgraded RIMS software
  • Working with Shipping & Receiving to upgrade SCLogic software and Windows Server
  • Setup new Jamf Pro server for managing Macs and iPads
  • Setup 2 new software license servers to replace the Windows Server 2008 servers that will be out of support soon
  • Old domain controller deprovisioned and raised our domain functional level and domain forest level to allow newer Active Directory solutions
  • Created firewall rules for various services
  • Assisted Conference and Events guest with networked printer issue
  • Ongoing work on campus SAFE security upgrades project
  • Infrastructure planning for new convenience computer lab in Bell Tower
  • Replaced dead entrance phone at Police Station
  • Tracing/determining cable path for digital display in Bell Tower.
  • Telecom rooms summer cleaning.

Information Security

  • Completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • Information Security continued support of daily security operations and administration
  • Business Email Compromise training has been scheduled for Dean’s Office of Arts and Sciences for mid-July
  • Security Awareness Month activity planning has started
  • Information Security completed annual assessment interviews with active department management or designees of L1 confidential data.  The final report will be delivered to the CO on 7/1/2019 by close of business.

Project Management

  • Dropbox Phase II (Team Folders) project was cancelled. Organizations that have already migrated to Dropbox Team folders can continue to use the functionality until further notice. Please contact Asha Ramachandra or Peter Mosinskis with any questions.
  • Closed the TrackIT to TeamDynamix migration project. TeamDynamix has now grown to provide ticketing platforms for Procurement, Enrollment Management, Corporate Games, Financial Services, Card Services, and Information Technology Services. The system has 107 active services in 74 service categories and 52 published knowledgebase articles.
  • Peter Mosinskis attended CSU Ally Symposium on 6/13 at the Chancellor’s Office in support of CSUCI’s implementation of the Blackboard Ally accessible digital content tool for CI Learn (which is supported by Teaching & Learning Innovations)
  • Created and now piloting a new project prioritization rubric with Division Project Coordinators.
  • Celebrated launch of VIA by Watermark assessment platform with Brian Sevier and School of Education (SoE). The launch of the product helped SoE successfully close their accreditation review. CSUCI was recognized by the vendor as one of the first two CSU campuses to successfully implement the product, as well as for its rapid implementation of VIA, completing the implementation in an almost-unprecedented 4 months.
  • Closed the Online Island View Orientation (IVO) powered by Advantage Design Group implementation.
  • Melissa Bergem attended the TeamDynamix annual conference in Minneapolis
  • Posted Enterprise Systems Developer position on CSUCI jobs site.
  • Working with AVP of ITS and Infrastructure team on Chancellor's Office Capital Design Planning and Construction (CPDC) Telecommunications Infrastructure Modernization Projects proposal submissions in support of potential General Obligation (GO) bond measure.

Web Services

  • ​Continued work to support outstanding issues for CI Fileflow (Hyland Perceptive Content) project
  • Launched preview of new campus events calendar interface, powered by Trumba: https://www.csuci.edu/events/
  • Launch of new home page and sub-page template design for John Spoor Broome Library
  • Developed beta version of “Forgot User Name” service to support retrieval of Dolphin Name and Dolphin ID number; please contact Peter Mosinskis at peter.mosinskis@csuci.edu with any questions.
  • Closed Nursing HIPAA user management enhancement request project
  • Marc Aten completed 2 Peoplesoft training courses
  • Completed 82 support tickets in June

Monthly Bulletin - May 2019

by Anonymous in , ,

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

User Services

  • Computer Inventory records update: over 2000 Zoho records have been updated and corrected through a process of physical inventory and cross-referencing of data.  Data has been shared with departments for replacement planning.
  • Adobe Creative Cloud 2019 is being installed in labs/classrooms and is available for faculty and staff.
  • Windows 10 upgrade process – 65% of polled machines are now using Windows 10.
  • More than 147 Shared Solution Center Service requests were received for User Services in May. 

Application Services

  • Shawn Bochat assumed the interim role of Associate Director of Application Services.  Neal Fisch continues his role of Information Security Officer and PeopleSoft Security Administrator for CI Records, CI Personnel, and CI Financials
  • Development, Quality Assurance, and Move to Production completed or scheduled during May 2019:
    • Smart Planner – Campus Configuration / Bug Fixes
    • Perceptive Enterprise Document Management (EDM) SQL View Updates
    • InsideTrack CRM Interface Updates
    • Via Watermark API Interface Updates
  • Database Scripts for the following areas were developed and deployed during May 2019:
    • Admissions (2)
    • Student Records (1)
    • Student Financials (2)
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat.
  • Work continues on Student Financials Summer/Fall configuration activities and Academic Career / Program Fee restructuring by Lacey Lovejoy.
  • Maintenance pack MP 7.00 was migrated to CI Records and CI Personnel 5/2/2019
  • Maintenance pack MP 7.01 was deployed for User Acceptance Testing
  • Application Services continued supporting the following operations and projects:
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • AdmitHub Chatbot
    • LCD Issue Support
    • Med-Proctor Immunizations
    • Migration Operations

Infrastructure

  • Ongoing work on campus SAFE project – doors and cameras pathways and telecom rooms.
  • Commencement security and wireless equipment setup and tear down.
  • Commencement technical oversight for streaming vendor.
  • Technical support work for Casa Pacifica event.
  • Consultation and assistance prep for Camp Kramer presence.
  • Ran a Parallels Remote Applications Server pilot program.  This will eventually become more widespread over next two semesters.  This will allow the us to “stream” applications to workstations, tablets and phones, such as SPSS, Microsoft Office, etc.
  • Began project to decommission or upgrade all Windows Server 2008 and SQL Server 2008 servers and virtual machines so they will be supported by Microsoft in 2020 and beyond.
  • Installed the CommVault HyperScale appliance for server backups.
  • Added DMZ to Fx2 environment.
  • BadgePass/Blackboard transact photo submission project.
  • StarRez Portal server migration and Portal X module installation.
  • POC project for cloud computing in Azure. Our MIS department received a grant from Microsoft.

Information Security

  • Work continues on the Level 1 Data Inventory and ITS is on track to meet the reporting deadline of 6/28.

Project Management

  • ITS was awarded a $10,000 innovation mini-grant from the CSU Chancellor’s Office for a multi-campus business process automation tool proof-of-concept. During the 2019-2020 fiscal year, CSUCI will work with other CSU campuses to develop best practices for building and sharing electronic forms and workflows using a standard tool. Please contact Peter Mosinskis with any questions.
  • Completed go-live of Hyland/Brainware intelligent capture of transcripts (ICT) platform for Enrollment Management on 5/13. Provide post-launch support & follow up on remaining issues.
  • The Chancellor’s Office has finalized a systemwide purchasing agreement for the Adobe Sign e-forms and digital signature platform. In collaboration with the VP BFA, ITS is developing a plan to deploy the Adobe Sign platform over the next 12 months. Details are forthcoming. Please contact Peter Mosinskis, Director of ITS Strategy with any questions.
  • Supported Human Resources and Shared Services Solution Center in TeamDynamix ticketing platform go-live on 5/20
  • TeamDynamix service management system was upgraded to v10.3. New functionality includes primarily administrative enhancements to workflow creation and form design. Full details can be found at https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=76193
  • Kick off of Lynx-25Live migration project with Academic Affairs. Lynx is an upgrade to the transactional system that improves speed and reliability of regular delivery of information between 25Live and PeopleSoft.
  • Online photo submission project to support student submission of ID card photos has been delayed due to bugs discovered in the Blackboard Transact product that must be repaired by the vendor. Once bugs are repaired, tentative go-live expected in early fall.
  • Research & provide data for Extended University course shopping cart system
  • Work with Office of the President to evaluate existing Rocket document management system issues and functionality.

Web Services

  • ​Troubleshooting Trumba notifications interface in preparation for events calendar interface upgrade.
  • Deployed Commencement 2019 mobile app experience for event-day access in goCI.
  • Preparing single-sign on code for Housing & Residential Education migration to new StarRez Portal X system
  • Pre- and post-launch support of Hyland/Brainware go-live
  • Redesign work for Library home page continues
  • Completed 74 tickets last month    

Introducing Adobe Spark for Education

by Anonymous in ,

Adobe Spark is a free, online and mobile design app that allows users to create social graphics, short videos, and web pages. CSUCI members now have access to Adobe Spark for Education. To access, look for the “Log in” link at the Adobe Spark for Education portal. Choose “login with a school account.” Enter your CI email address, then choose “Enterprise ID” and complete the login process.

Adobe Spark for Education is a part of the Adobe Creative Cloud which is being deployed to computer labs and classrooms across campus.

Monthly Bulletin - April 2019

by Anonymous in ,

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services (ITS) over the previous month.

Administration (AVP’s office)

  • Jim August joined ITS as Associate Vice President for Information Technology Services and CIO on April 1st. Please join us in welcoming Jim to campus and to the Division. Jim's office is located in Lindero Hall 2824.

User Services

  • User Services and Infrastructure completed various network upgrades for the Goleta Campus:
    • The campus network equipment appliances and wireless access points have been updated for improved security and to allow for growth of campus Digital Signage.
    • A SCCM server has been built and configured, and will be used for workstation deployment.
  • New practice instituted for requesting and providing vendor quotes using TeamDynamix (TDX) ticketing system. This should reduce the amount of time end users wait for quotes, eliminate the need for duplicate quotes and aid the purchasing workflow by having the quote and procurement request accessible via TDX.
  • Worked with several departmental support coordinators by providing advice on their computer purchases needed to bring user workstations up to standard

Application Services

  • Wayne Goodwin is leaving ITS; his last day working will be May 10. Please join us in wishing Wayne success in his future endeavors. 
  • Move to Production has been scheduled for the following items for 4/2/2019:
    • Watermark/VIA Interface
    • Canvas LMS Integration updates
    • IVO Registration Import
    • CI Fileflow Enterprise Document Management (EDM) Interface
  • Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat.
  • Work continues on Student Financials Summer/Fall configuration activities and MSLI setup by Lacey Lovejoy
  • Work continues on the Campus Logic project for Financial Aid by Wayne Goodwin
  • PeopleTools Upgrade to 8.56 was completed with minimal impact the weekend of 4/5.  Thanks to all the ITS and functional support personnel who helped make this happen seamlessly.
  • Maintenance packs MP 6.03 was migrated to our production CI Records and CI Personnel 4/2/2019
  • Application Services continued supporting the following operations and projects:
    • Via by Watermark
    • Student Finance and Student Business Services Training and Support
    • Title IX Interface Re-design
    • LCD Issue Support
    • CSU Learn for CI
    • Financial Aid Setup and Processing
    • Med-Proctor Immunizations
    • Migration Operations 

Infrastructure

  • Ongoing work with Police Department, Lock Shop, Communications and Marketing on the campus S.A.F.E. project
  • Temporary WiFi Setup for Arts Under the Stars Event
  • Mike Long served as MC for Campus Staff Awards and Faculty Commemoration
  • Consult with campus Police Department and Ventura County Sherriff’s Office for camera setups for Commencement
  • Cable install work for Commencement camera installs
  • Met with Casa Pacifica team to detail needs for their annual fund raiser
  • Consult with State Legislative Data Center team for upcoming livestream of Assembly Hearing on campus
  • Interviewing candidates for Student Assistant (Infrastructure Systems Specialist)
  • Enabled single sign on (SSO) for ScholarWorks and MedProctor
  • CommVault backup appliance prep work started. Once completed we will work with CommVault Professional Services to complete hopefully by end of May 2019.
  • Patching critical Windows server vulnerabilities per the latest Qualys scan
  • Started gathering third party email records to update our campus SPF record to further test DMARC and other anti-spam/spoof policies
  • Created a system-wide (CSU) working group to pursue a common DDI (DHCP, DNS, IPAM) product to be used at all CSU campuses
  • Created a system-wide working group to utilize Node-Red programming suite to automate time consuming network tasks

Information Security

  • Information Security held Business Email Compromise awareness training for Career & Internship Fair on 4/9, Extended University on 4/15, and for about 50 Student Affairs Staff on 4/29
  • Information Security in collaboration with Technology Infrastructure rolled out the first round of Duo 2-Factor Authentication to employees with L1 data access in CI Financials.  These rollouts will continue until all employees are on 2-Factor Authentication.
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit

Project Management

  • Organized and coordinated two workshops for students & employees on best practices for using LinkedIn to develop your personal brand, connect with others, and leverage LinkedIn Learning to build skills and create learning paths
  • Assist new CIO Jim August in transition & onboarding
  • Peter Mosinskis led business continuity planning tabletop exercise "The Day the Network Died" for Business Continuity Planning committee
  • Digital citizenship & literacy: Melissa Bergem led workshop in collaboration using CI Docs (Google Docs, powered by Google GSuite for Education) through the Professional Development & Personal Enrichment (PDPE) team
  • Peter Mosinskis attended Salesforce HigherEd Summit in San Diego
  • Publicized, solicited and submitted 2 Innovation Minigrant proposals to the CSU Chancellor's Office "CSU Innovate" program
  • Publicized & solicited proposals for Amazon Web Services (AWS) credits for the CSU Chancellor's Office "CSU Innovate" program
  • CI Fileflow: work continues on Brainware for Transcripts integration and addressing of operational issues in preparation for go-live on 5/6. Enrollment Management is purchasing additional consulting hours for post-launch Brainware support, and ITS is scheduling Brainware training for selected team members. 
  • Planning and proposal development in support of new Chancellor's Office accessibility program entitled "CSU Addressing Accessibility Requirements Projects (CAARP)"
  • Online Island View Orientation: completed IT integration. System is live and production web address has been established. Go-live expected on or before June 17. 
  • Tara Hughes, Dawn Canfield, Michael McGarry, Wendy Olson, and Peter Mosinskis were invited to present at the 3rd annual Cal State Tech conference on the topic of "Developing Digital Citizens and Technology Ambassadors"

Web Services

  • Congratulations to the Web Services for receiving the Collegiate Advertising Awards Gold Award for the design of the CSUCI News Center web site. 
  • Digital citizenship & literacy: Daniel Martinez led workshop in creation of electronic surveys & forms using Qualtrics through the Professional Development & Personal Enrichment (PDPE) team
  • Organized and led mentorship and job shadowing half-day workshop for Newbury Park High School DATA academy students 
  • Completed vertical collapsing table design pattern for enhanced web site tables functionality in the web site Pattern Library
  • Event Calendar migration: met with Nancy Gill and Kim Ritchey to plan out migration of existing public-facing events calendar to Trumba
  • Worked on single-sign on (SSO) provisioning integration to support housing StarRez Portal X system upgrade
  • CI Fileflow: worked on adjustments to TS130 process for local community colleges; also Brainware Visibility installation, configuration and troubleshooting
  • Design & content work on Extended University home page changes, Academic Roadmaps forthcoming web site, and LinkedIn workshop advertising
  • Completed 67 support tickets this month