I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

User Services

• Computer Inventory records update: over 2000 Zoho records have been updated and corrected through a process of physical inventory and cross-referencing of data.  Data has been shared with departments for replacement planning.
• Adobe Creative Cloud 2019 is being installed in labs/classrooms and is available for faculty and staff.
• Windows 10 upgrade process – 65% of polled machines are now using Windows 10.
• More than 147 Shared Solution Center Service requests were received for User Services in May. 

Application Services

• Shawn Bochat assumed the interim role of Associate Director of Application Services.  Neal Fisch continues his role of Information Security Officer and PeopleSoft Security Administrator for CI Records, CI Personnel, and CI Financials
• Development, Quality Assurance, and Move to Production completed or scheduled during May 2019:
• Smart Planner – Campus Configuration / Bug Fixes
• Perceptive Enterprise Document Management (EDM) SQL View Updates
• InsideTrack CRM Interface Updates
• Via Watermark API Interface Updates
• Database Scripts for the following areas were developed and deployed during May 2019:
• Admissions (2)
• Student Records (1)
• Student Financials (2)
• Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat.
• Work continues on Student Financials Summer/Fall configuration activities and Academic Career / Program Fee restructuring by Lacey Lovejoy.
• Maintenance pack MP 7.00 was migrated to CI Records and CI Personnel 5/2/2019
• Maintenance pack MP 7.01 was deployed for User Acceptance Testing
• Application Services continued supporting the following operations and projects:

• Student Finance and Student Business Services Training and Support
• Title IX Interface Re-design
• AdmitHub Chatbot
• LCD Issue Support
• Med-Proctor Immunizations
• Migration Operations

Infrastructure

• Ongoing work on campus SAFE project – doors and cameras pathways and telecom rooms.
• Commencement security and wireless equipment setup and tear down.
• Commencement technical oversight for streaming vendor.
• Technical support work for Casa Pacifica event.
• Consultation and assistance prep for Camp Kramer presence.
• Ran a Parallels Remote Applications Server pilot program.  This will eventually become more widespread over next two semesters.  This will allow the us to “stream” applications to workstations, tablets and phones, such as SPSS, Microsoft Office, etc.
• Began project to decommission or upgrade all Windows Server 2008 and SQL Server 2008 servers and virtual machines so they will be supported by Microsoft in 2020 and beyond.
• Installed the CommVault HyperScale appliance for server backups.
• Added DMZ to Fx2 environment.
• BadgePass/Blackboard transact photo submission project.
• StarRez Portal server migration and Portal X module installation.
• POC project for cloud computing in Azure. Our MIS department received a grant from Microsoft.

Information Security

Project Management

• ITS was awarded a $10,000 innovation mini-grant from the CSU Chancellor’s Office for a multi-campus business process automation tool proof-of-concept. During the 2019-2020 fiscal year, CSUCI will work with other CSU campuses to develop best practices for building and sharing electronic forms and workflows using a standard tool. Please contact Peter Mosinskis with any questions.
• Completed go-live of Hyland/Brainware intelligent capture of transcripts (ICT) platform for Enrollment Management on 5/13. Provide post-launch support & follow up on remaining issues.
• The Chancellor’s Office has finalized a systemwide purchasing agreement for the Adobe Sign e-forms and digital signature platform. In collaboration with the VP BFA, ITS is developing a plan to deploy the Adobe Sign platform over the next 12 months. Details are forthcoming. Please contact Peter Mosinskis, Director of ITS Strategy with any questions.
• Supported Human Resources and Shared Services Solution Center in TeamDynamix ticketing platform go-live on 5/20
• TeamDynamix service management system was upgraded to v10.3. New functionality includes primarily administrative enhancements to workflow creation and form design. Full details can be found at https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=76193
• Kick off of Lynx-25Live migration project with Academic Affairs. Lynx is an upgrade to the transactional system that improves speed and reliability of regular delivery of information between 25Live and PeopleSoft.
• Online photo submission project to support student submission of ID card photos has been delayed due to bugs discovered in the Blackboard Transact product that must be repaired by the vendor. Once bugs are repaired, tentative go-live expected in early fall.
• Research & provide data for Extended University course shopping cart system
• Work with Office of the President to evaluate existing Rocket document management system issues and functionality.

Web Services

• ​Troubleshooting Trumba notifications interface in preparation for events calendar interface upgrade.
• Deployed Commencement 2019 mobile app experience for event-day access in goCI.
• Preparing single-sign on code for Housing & Residential Education migration to new StarRez Portal X system
• Pre- and post-launch support of Hyland/Brainware go-live
• Redesign work for Library home page continues
• Completed 74 tickets last month    

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Adobe Spark is a free, online and mobile design app that allows users to create social graphics, short videos, and web pages. CSUCI members now have access to Adobe Spark for Education. To access, look for the “Log in” link at the Adobe Spark for Education portal. Choose “login with a school account.” Enter your CI email address, then choose “Enterprise ID” and complete the login process.

Adobe Spark for Education is a part of the Adobe Creative Cloud which is being deployed to computer labs and classrooms across campus.

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services (ITS) over the previous month.

Administration (AVP’s office)

• Jim August joined ITS as Associate Vice President for Information Technology Services and CIO on April 1st. Please join us in welcoming Jim to campus and to the Division. Jim's office is located in Lindero Hall 2824.
  

User Services

• User Services and Infrastructure completed various network upgrades for the Goleta Campus:
  • The campus network equipment appliances and wireless access points have been updated for improved security and to allow for growth of campus Digital Signage.
  • A SCCM server has been built and configured, and will be used for workstation deployment.
• New practice instituted for requesting and providing vendor quotes using TeamDynamix (TDX) ticketing system. This should reduce the amount of time end users wait for quotes, eliminate the need for duplicate quotes and aid the purchasing workflow by having the quote and procurement request accessible via TDX.
• Worked with several departmental support coordinators by providing advice on their computer purchases needed to bring user workstations up to standard

Application Services

• Wayne Goodwin is leaving ITS; his last day working will be May 10. Please join us in wishing Wayne success in his future endeavors. 
• Move to Production has been scheduled for the following items for 4/2/2019:
• Watermark/VIA Interface
• Canvas LMS Integration updates
• IVO Registration Import
• CI Fileflow Enterprise Document Management (EDM) Interface
• Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat.
• Work continues on Student Financials Summer/Fall configuration activities and MSLI setup by Lacey Lovejoy
• Work continues on the Campus Logic project for Financial Aid by Wayne Goodwin
• PeopleTools Upgrade to 8.56 was completed with minimal impact the weekend of 4/5.  Thanks to all the ITS and functional support personnel who helped make this happen seamlessly.
• Maintenance packs MP 6.03 was migrated to our production CI Records and CI Personnel 4/2/2019
• Application Services continued supporting the following operations and projects:

• Via by Watermark
• Student Finance and Student Business Services Training and Support
• Title IX Interface Re-design
• LCD Issue Support
• CSU Learn for CI
• Financial Aid Setup and Processing
• Med-Proctor Immunizations
• Migration Operations 

Infrastructure

• Ongoing work with Police Department, Lock Shop, Communications and Marketing on the campus S.A.F.E. project
• Temporary WiFi Setup for Arts Under the Stars Event
• Mike Long served as MC for Campus Staff Awards and Faculty Commemoration
• Consult with campus Police Department and Ventura County Sherriff’s Office for camera setups for Commencement
• Cable install work for Commencement camera installs
• Met with Casa Pacifica team to detail needs for their annual fund raiser
• Consult with State Legislative Data Center team for upcoming livestream of Assembly Hearing on campus
• Interviewing candidates for Student Assistant (Infrastructure Systems Specialist)
• Enabled single sign on (SSO) for ScholarWorks and MedProctor
• CommVault backup appliance prep work started. Once completed we will work with CommVault Professional Services to complete hopefully by end of May 2019.
• Patching critical Windows server vulnerabilities per the latest Qualys scan
• Started gathering third party email records to update our campus SPF record to further test DMARC and other anti-spam/spoof policies
• Created a system-wide (CSU) working group to pursue a common DDI (DHCP, DNS, IPAM) product to be used at all CSU campuses
• Created a system-wide working group to utilize Node-Red programming suite to automate time consuming network tasks

Information Security

• Information Security held Business Email Compromise awareness training for Career & Internship Fair on 4/9, Extended University on 4/15, and for about 50 Student Affairs Staff on 4/29
• Information Security in collaboration with Technology Infrastructure rolled out the first round of Duo 2-Factor Authentication to employees with L1 data access in CI Financials.  These rollouts will continue until all employees are on 2-Factor Authentication.
• Neal Fisch completed the following regular audits:
• Monthly - Segregation of Duties in PeopleSoft
• Monthly - System Access vs. Terminated EE’s
• Quarterly Data Center and Oracle Account Audit

Project Management

• Organized and coordinated two workshops for students & employees on best practices for using LinkedIn to develop your personal brand, connect with others, and leverage LinkedIn Learning to build skills and create learning paths
• Assist new CIO Jim August in transition & onboarding
• Peter Mosinskis led business continuity planning tabletop exercise "The Day the Network Died" for Business Continuity Planning committee
• Digital citizenship & literacy: Melissa Bergem led workshop in collaboration using CI Docs (Google Docs, powered by Google GSuite for Education) through the Professional Development & Personal Enrichment (PDPE) team
• Peter Mosinskis attended Salesforce HigherEd Summit in San Diego
• Publicized, solicited and submitted 2 Innovation Minigrant proposals to the CSU Chancellor's Office "CSU Innovate" program
• Publicized & solicited proposals for Amazon Web Services (AWS) credits for the CSU Chancellor's Office "CSU Innovate" program
• CI Fileflow: work continues on Brainware for Transcripts integration and addressing of operational issues in preparation for go-live on 5/6. Enrollment Management is purchasing additional consulting hours for post-launch Brainware support, and ITS is scheduling Brainware training for selected team members. 
• Planning and proposal development in support of new Chancellor's Office accessibility program entitled "CSU Addressing Accessibility Requirements Projects (CAARP)"
• Online Island View Orientation: completed IT integration. System is live and production web address has been established. Go-live expected on or before June 17. 
• Tara Hughes, Dawn Canfield, Michael McGarry, Wendy Olson, and Peter Mosinskis were invited to present at the 3rd annual Cal State Tech conference on the topic of "Developing Digital Citizens and Technology Ambassadors"

Web Services

• Congratulations to the Web Services for receiving the Collegiate Advertising Awards Gold Award for the design of the CSUCI News Center web site. 
• Digital citizenship & literacy: Daniel Martinez led workshop in creation of electronic surveys & forms using Qualtrics through the Professional Development & Personal Enrichment (PDPE) team
• Organized and led mentorship and job shadowing half-day workshop for Newbury Park High School DATA academy students 
• Completed vertical collapsing table design pattern for enhanced web site tables functionality in the web site Pattern Library
• Event Calendar migration: met with Nancy Gill and Kim Ritchey to plan out migration of existing public-facing events calendar to Trumba
• Worked on single-sign on (SSO) provisioning integration to support housing StarRez Portal X system upgrade
• CI Fileflow: worked on adjustments to TS130 process for local community colleges; also Brainware Visibility installation, configuration and troubleshooting
• Design & content work on Extended University home page changes, Academic Roadmaps forthcoming web site, and LinkedIn workshop advertising
• Completed 67 support tickets this month

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This message is sent on behalf of Jim August, Associate Vice President for Information Technology Services and Chief Information Officer:

Dear colleagues,

The CSU Innovate program through the Chancellor's Office is pleased to offer another round of Amazon Web Services (AWS) credits to faculty, staff and campus organizations in support of technology pilot projects. (If you're unfamiliar with AWS, it's a powerful cloud-based platform for research computing. You can learn more about CSUCI's AWS offering here)

AWS Project proposals may request up to $50,000 in credits for a single allocation to a single campus, and projects serving multiple campuses or the entire system may request up to $250,000.

To apply:

1. Carefully review the AWS Credits Governance document in PDF format (myCI login required) 
2. Fill out the application here to submit your ideas for consideration. You will need a description (no more than 250 word per field) of the project, high-level project plan, assessment plan, sustainability plan, and dissemination plan.

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Did you know Lynda.com is now part of LinkedIn (now called LinkedIn Learning?) LinkedIn operates the world’s largest professional network on the Internet with more than 610 million members in over 200 countries and territories, and has a wide variety of services for both students, faculty and organizations to help create connections and enrich learning.

Come join LinkedIn insider Ryan Zervakos, Learning Ambassador for Colleges & Universities, for 2 workshops on Wednesday, April 24 on how to maximize your use of LinkedIn's services.

Workshop 1 is for students and will take place on Wednesday, April 24, 2019 from 2:00 - 3:00PM in Bell Tower 1548. Students will learn how to use LinkedIn to find jobs, connect with fellow alumni, develop their brand and build their skills.

Workshop 2 (geared to faculty & staff) will take place immediately afterwards, from 3:30 - 4:30PM in Broome Library 2480. Faculty & staff can explore how to use LinkedIn Learning (formerly Lynda.com) content, and how LinkedIn's services can help your department connect with students, alumni and support career development.

Download the event flyers (in PDF format):

• Student Workshop - 2:00-3:00 - Bell Tower 1548
• Faculty Staff Workshop - 3:30 - 4:30 - Broome Library 2480

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This message is sent on behalf of Jim August, Associate VP for Information Technology Services and Chief Information Officer:
Dear colleagues,

For the third year, Cal State Innovate (http://calstateinnovate.org/) at the CSU Chancellor's Office is pleased to offer an Innovation Minigrant Program. This year, $100,000 has been set aside for this purpose, and depending on the quality of projects and availability of funds, the Chancellor's Office may have the opportunity to award a larger amount.

Here are the details:

1. Up to $10,000 per proposal can be funded.
2. A maximum of two proposals per campus will be accepted by the Chancellor's Office. Proposals will be submitted by the Chief Information Officer at each campus, and a maximum of one proposal per campus will be funded.
3. You can submit your proposal for consideration at http://go.csuci.edu/csuminigrant
4. Proposal must be submitted using the above link by Friday, April 19 at 5:00PM.
5. Minigrant recipients will have funds transferred to our campus via the CPO process so they can be used for any purpose that would normally be appropriate for state funds. Awarded funds will be transferred this fiscal year (FY 2018-2019); CSUCI will make arrangements to carry over funds to next year (2019-20).
6. Awarded projects must be completed and funds used before Feb 1, 2020.

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I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month, and what's coming this month.

Coming in April

• April 23: CI Docs (Google Docs) workshop, offered through PDPE
• April 24: Intro to Qualtrics for electronic survey & form creation, offered through PDPE
• April 24: LinkedIn on-site visit & workshop for students, offered through Career Center 
• April 24: LinkedIn Solutions for Higher Education workshop for faculty & staff, offered through ITS 

User Services

• Coordinated and co-hosted EkhoTech Talks (technology “Speed Dating”) event on 3/14/2019.
• Promoting user outreach and training through release of the EkhoTech-101 Canvas course, a joint effort between IT and TLI
• We are finalizing the FY 18/19 MSFT purchases for labs and classrooms so that installations may be planned for the summer.
• Promoted the need for departments to plan to refresh old computers and to plan to upgrade to Windows 10

Application Services

• Move to Production has been scheduled for the following items for 4/2/2019:
• Watermark/VIA Interface
• Canvas LMS Integration updates
• Island View Orientation (IVO) Registration Import
• Enterprise Document Management (EDM) Interface
• Work continues on the implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO by Shawn Bochat
• Work continues on Student Financials Summer/Fall configuration activities and MSLI setup by Lacey Lovejoy
• Work continues on the Campus Logic project for Financial Aid by Wayne Goodwin
• PeopleTools Upgrade to 8.56 tasks continues with move-to-production scheduled for the weekend of April 5-8 
• Maintenance packs MP 6.03 currently being tested with PeopleTools Upgrade and will be migrated to our production CI Records and CI Personnel 4/2/2019
• Application Services continued supporting the following operations and projects:

• Via: Watermark
• Student Finance and Student Business Services Training and Support
• Title IX Interface Re-design
• LCD Issue Support
• CSU Learn for CI
• Financial Aid Setup and Processing
• Med-Proctor Immunizations
• Faculty Affiliation Support
• Migration Operations

Infrastructure

• Tied in our System Center computer database to the Dell Warranty API so techs can pull warranty information for computers in an easier fashion
• Worked on and finalized the upcoming email banner to warn faculty and staff users if the email is an external email or not
• Tested a new Storage Migration Service that will be able to orchestrate migrations from older versions of Windows Servers to newer ones. This will help facilitate some of our older servers reaching end of Microsoft support life.
• Completed installation/termination of data cabling for adding CCTV cameras throughout Anacapa and Santa Cruz Villages
• Coordinated install of new camera for Anacapa and Santa Cruz Villages
• Ongoing work to discover options for campus phone system replacement
• Consulted with campus Police Department for locating temporary cameras for Commencement in new location
• Ongoing work with Police Department (“SAFE project”) to determine areas of campus safety/security that need enhancement and to gather data and costs associated with these enhancements
• Conducted site survey with AT&T engineers toward replacement of two campus internet circuits
• Upgraded Microsoft Identity Management Portal, Sharepoint server (2013 to 2016), and migrated the SQL database that it runs on (SQL 2012 to 2016)
• StarRez upgrade from 10.4 to 10.5
• More work on Blackboard Transaction Server (BBTS) online photo submission project. We had a successful test importing a photo from BBTS to BadgePass.

Information Security

• Carlos Miranda continues to address campus reported phishing email attempts
• Neal Fisch completed the following regular audits:
• Monthly - Segregation of Duties in PeopleSoft
• Monthly - System Access vs. Terminated EE’s
• Quarterly Data Center and Oracle Account Audit
• Information Security continued support of daily security operations and administration
• CI’s Annual SOD (Segregation of Duties) Report has been completed and is awaiting CFO signature

Project Management

• Ecovox energy management system training for Facilities Services has been completed, loading of data into the system continues, and project is on-track for go-live in April.
• Assessment management system for School of Education (VIA by Watermark) launched on 3/28
• Completed demonstration of ESM Campus Marketplace for ITS stakeholders
• Melissa Bergem will be leading a workshop on collaboration using CI Docs for the campus community through the Professional Development & Personal Enrichment (PDPE) program. You can RSVP here: https://www.csuci.edu/hr/training/pdpe/in-person.htm
• Asha Ramachandra led a workshop on document sharing & collaboration using Dropbox through the Professional Development & Personal Enrichment (PDPE) program.

Web Services

• Completed 46 support tickets in March
• ​Completed database upgrade in preparation for housing management system (StarRez) upgrade to web-based interface (StarRez Portal X)
• Kevin Craig led 2 workshops in Microsoft Excel techniques for the campus community through the Professional Development & Personal Enrichment (PDPE) team
• Daniel Martinez will be leading a workshop on an Introduction to Qualtrics for the campus community through the Professional Development & Personal Enrichment (PDPE) program. You can RSVP here: https://www.csuci.edu/hr/training/pdpe/in-person.htm

Administration (AVP’s office)

• In collaboration with the Career Center, LinkedIn will be visiting CSUCI on Wednesday, April 24 at 2PM to lead 2 events for students, faculty and staff on how to optimize the use of LinkedIn platform for networking, career development, recruiting and outreach. Please contact Peter Mosinskis for event details.
• The IT Policy & Planning Committee met to complete its initial review of the major IT project portfolio as part of the spring 2019 review cycle. The list of in progress (and newly proposed) projects can be viewed here: https://www.csuci.edu/its/projects/spring2019.htm
• Prepared response to Digital Accessibility questions from the Chancellor’s Office
• Researched and prepared report on Veoci emergency management communication system findings for VP BFA
• Participated in CSU CIO executive briefing for Adobe Sign and Adobe contract in San Jose on 3/13.
• Participated in CSU CIO forum for Amazon Web Services at Cal Poly San Luis Obispo on 3/26.

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