Monthly Bulletin - February 2019

by Unknown in , 21

I'm pleased to share our monthly bulletin, which provides a summary of activities & accomplishments for the department of Information Technology Services over the previous month.

User Services

  • Classroom and computer lab standardization. Tips and policies updated and communicated on logon screen/wallpaper to reduce confusion and needs for tech assistance.
  • Testing of Microsoft Teams collaboration platform
  • Purchasing process improvement
  • Developed new Student Assistant onboarding/training process to include: uniform and dress standards, work assignment, communication and scheduling standards, tech mentorship and continuous learning, TeamDynamix technician access, computer inventory training (Zoho)
  • Helped visualize and support “Matlab Day” – Matlab grader
  • Handel Evans conference room loaner, upgrade
  • TeamDynamix technician license for Martha Ferguson to facilitate web directory updates

Application Services

  • Working with Student Affairs on implementation and rollout of Med-Proctor to support the Immunization Records Executive Order from the CO
  • Migration of the Grey Heller ERP Firewall project was successfully completed on Monday night, 2/4.  This project overlaps with Information Security.
  • PeopleTools Upgrade to 8.56 tasks continue with move to production scheduled for April
  • Maintenance packs MP 6.01 and 6.01 were successfully migrated to our production CI Records and CI Personnel instances on February 11
  • Application Services continued supporting the following operations and projects:
    • Via: Watermark
    • Student 1098-T Processing
    • Title IX Interface Re-design
    • LCD Issue Support
    • CSU Learn for CI
    • Financial Aid Setup and Processing
    • Med-Proctor Immunizations
    • Faculty Affiliation Support
    • Migration Operations

Infrastructure

  • Tied in our System Center computer database to the Dell Warranty API so techs can pull warranty information for computers in an easier fashion
  • Worked on and finalized the upcoming email banner to warn faculty and staff users if the email is an external email or not
  • Tested a new Storage Migration Service that will be able to orchestrate migrations from older versions of Windows Server to newer ones. This will help facilitate some of our older servers reaching end of Microsoft support life.
  • Completed installation/termination of data cabling for adding CCTV cameras throughout Anacapa and Santa Cruz Villages
  • Coordinated install of new camera for Anacapa and Santa Cruz Villages
  • Ongoing work to discover options for campus phone system replacement
  • Consulted with campus Police Department for locating temporary cameras for Commencement in new location
  • Ongoing work with Police Department (“SAFE project”) to determine areas of campus safety/security that need enhancement and to gather data and costs associated with these enhancements
  • Conducted site survey with AT&T engineers toward replacement of two campus internet circuits
  • Upgraded Microsoft Identity Management Portal, Sharepoint server (2013 to 2016), and migrated the SQL database that it runs on (SQL 2012 to 2016)
  • StarRez upgrade from 10.4 to 10.5
  • Continued work on Blackboard Transaction Server (BBTS) photo submission project. We had a successful test importing a photo from BBTS to BadgePass.

Information Security

  • Carlos Miranda continues to address campus reported phishing email attempts
  • Information Security held Business Email Compromise awareness training for the Career Center on 2/15.
  • Information Security in collaboration with Technology Infrastructure rolled out the “email caution banner” to ITS staff.  The banner indicates when email is received from outside the CSUCI email domain.  This will assist to better determine if email is fraudulent or not.
  • Neal Fisch completed the following regular audits:
    • Monthly - Segregation of Duties in PeopleSoft
    • Monthly - System Access vs. Terminated EE’s
    • Quarterly Data Center and Oracle Account Audit
  • Information Security continued support of daily security operations and administration. 

Project Management

  • CI Fileflow e-transcript process go-live data has been moved to April 2019, due to a number of critical outstanding issues that our implementation partner and vendor need to address.
  • Coordinated several training sessions for assessment management system (Via by Watermark) with vendor; project appears on track for mid-April go-live.
  • Working with Human Resources and Shared Services Solution Center (SSSC) to deploy pilot for HR service request management in TeamDynamix (employment verification & benefit requests).
  • Coordinated training for ID card online photo submission process with vendor (Blackboard)

Web Services

  • ​A new Web Accessibility Implementation Plan in support of CSUCI’s implementation of the Accessible Technology Initiative (ATI) has been published on the CSUCI ATI web site 
  • Launched redesigned Multicultural Dream Center web site 
  • Led demo of Campus.app portal platform for ITS stakeholders as possible replacement of myCI portal platform
  • Led electronic forms and workflow solution demonstrations for Research & Sponsored Programs and Academic Financial Services
  • Resolved 66 support tickets

Administration (AVP’s office)

  • Evaluation of Adobe Sign platform and exploration of Docusign alternatives, and working on action plan for potential migration to Adobe Sign during 2019-2020 academic year. CSUCI’s Docusign contract is up for renewal in June.
  • IT Policy & Planning Committee (ITPPC) met for demonstrations and discussion of several technology infrastructure solutions for the campus: Dropbox Teams, Trumba, Duo, Docusign and Zoom Rooms.
  • Working with campus leadership to respond to digital accessibility inquiries from the Chancellor's Office.  
  • Developed transition plan to support arrival of Dr. Jim August, Associate Vice President for Information Technology Services and Chief Information Officer (CIO) on April 2.
  • Attended IT Guild meeting at VCCF in Camarillo and CSU Information Technology Advisory Council (ITAC) meeting in Sacramento
  • Finalization and submission of initial 2019-20 ITS budget proposal to VP BFA

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