Email migration to Exchange Online 99% completed - 8/21/2017
by Unknown in cloud, email, Exchange, infrastructure, migration, Outlook, strategy 1
I'm pleased to report that the migration from Migration to Exchange Online and Microsoft Azure is nearly complete. 99% of employee & student assistant email accounts have been migrated (over 3400 accounts); any remaining accounts will be completed over the next week.
If you are experiencing problems accessing your mailbox after your account has been migrated, please follow these steps:
- You should be able to immediately access your mailbox using the "Webmail" link in myCI, regardless of your migration status. (If you experience problems with this, please clear your web browser cache using these instructions for troubleshooting access to your mailbox, and try again; this resolves most webmail access issues).
- Review the instructions for troubleshooting access to your mailbox for solutions to common post-migration issues and answers to common questions.
- Please report any remaining issues by calling the T&I Solution Center by phone at 805-437-8552 or email helpdesk@csuci.edu
Thank you for your patience and cooperation during this migration. Moving to Exchange Online from email hosted on-premise is an critical step in making sure that CSUCI's employee email system continues to be available anytime and anywhere, even in the event of a campus emergency.
Create a comprehensive post-migration support document that addresses common issues, troubleshooting steps, and frequently asked questions. Include step-by-step instructions with screenshots to guide users through any potential challenges they may encounter while accessing their mailbox or using new features. Make this document easily accessible on a dedicated webpage or knowledge base. Mybkexperience
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